@Torq
This is really pathetic. What you have experienced is something which needs to be escalated to higher authorities. I have always had my doubts on Ashwa TVS regarding service.Even their Sales team is nothing to rave about.
Details of TVS Motor's Registered Office:
TVS Motor Company
Jayalakshmi Estates V Floor
8, Haddows Road Chennai - 600006
Ph: 044-28272233 Fax: 044-28257121
Try contacting this number/address and i am sure the higher authorities will do something about this.
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