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The Highwayman · 02-16-2010, 04:27 PM

I got hold of the Latest design in DSG gloves, an XL sized "DSG-Revive" gloves on the night of 29-01-2010 from Smart Designs Wadala, the distributor of DSG gloves from Mumbai. I used it for a couple of hours the next day and immediately noticed that two stitches were missed in the area between the thumb and the first finger area of the gloves. It is a manufacturing defect that one can see only when the gloves is stretched and it is no surprise that I was unable to spot the same on the previous night when I purchased it.

So, within 24 hours of purchasing the same, I contacted Smart Designs and also feedback@planetdsg.com from my email id at ak.nitc@gmail.com. I had even sent photos of my defective gloves. And I did get a reply that I will get it replaced as soon as possible and that I will be called as soon as the gloves have been shipped to Mumbai.

Today is the 17th day of me buying the gloves and 16th day of reporting the same. I had even dropped off my gloves on Monday 01-02-2010. I have written to them again and to Smart Designs also. The Smart guys at Smart Designs sent a message to Planet-DSG with me in cc saying "When are we getting the gloves"

This is the content of my latest mail:
"Dear Mr.Vijay,

I dropped off my gloves at Smart Designs, Wadala on 01-02-2010. The replacement has not yet come. I am going to meet the valuable services of the Revive gloves for the second weekend now.

Please expedite the process and deliver a fresh piece of XL size Revive gloves at Smart Designs. I have spent 2000 rupees on a gloves which is defective and it is only fair that I get it replaced within 2 weeks time. The two weeks are almost over."

There is no reply still. I have no idea what their plans are. I might have hardly used the gloves for a couple of hours and I have been waiting for the past 16 days. If indeed DSG wants to become the indian face of what Alpine stars is worldwide, I seriously don't think this approach of theirs will do any help. In service lies success! Organizations are made and unmade because of their service.

I seriously hope that Planet-DSG will look into my case and resolve the same as soon as possible.

02-16-2010, 04:27 PM	#157 (permalink)
The Highwayman Fledgling Maverick Join Date: Oct 2009 Location: Karamana, Trivandrum Posts: 21	I got hold of the Latest design in DSG gloves, an XL sized "DSG-Revive" gloves on the night of 29-01-2010 from Smart Designs Wadala, the distributor of DSG gloves from Mumbai. I used it for a couple of hours the next day and immediately noticed that two stitches were missed in the area between the thumb and the first finger area of the gloves. It is a manufacturing defect that one can see only when the gloves is stretched and it is no surprise that I was unable to spot the same on the previous night when I purchased it. So, within 24 hours of purchasing the same, I contacted Smart Designs and also feedback@planetdsg.com from my email id at ak.nitc@gmail.com. I had even sent photos of my defective gloves. And I did get a reply that I will get it replaced as soon as possible and that I will be called as soon as the gloves have been shipped to Mumbai. Today is the 17th day of me buying the gloves and 16th day of reporting the same. I had even dropped off my gloves on Monday 01-02-2010. I have written to them again and to Smart Designs also. The Smart guys at Smart Designs sent a message to Planet-DSG with me in cc saying "When are we getting the gloves" This is the content of my latest mail: "Dear Mr.Vijay, I dropped off my gloves at Smart Designs, Wadala on 01-02-2010. The replacement has not yet come. I am going to meet the valuable services of the Revive gloves for the second weekend now. Please expedite the process and deliver a fresh piece of XL size Revive gloves at Smart Designs. I have spent 2000 rupees on a gloves which is defective and it is only fair that I get it replaced within 2 weeks time. The two weeks are almost over." There is no reply still. I have no idea what their plans are. I might have hardly used the gloves for a couple of hours and I have been waiting for the past 16 days. If indeed DSG wants to become the indian face of what Alpine stars is worldwide, I seriously don't think this approach of theirs will do any help. In service lies success! Organizations are made and unmade because of their service. I seriously hope that Planet-DSG will look into my case and resolve the same as soon as possible. Last edited by The Highwayman; 02-16-2010 at 04:42 PM. Reason: Unintentionally got saved