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yatishankar · 07-31-2010, 11:00 PM

Hello my fellow xbhpians

Its been a while i have owned a HH karizma and it has performed really well for the last 20 months. I have regularly serviced my bike at proper intervals. I shifted to the city of Joy last year November and ever since i came down here its been a painful experience getting the parts for the bike. Around 45 days back my front disc break shoe pads needed replacement and when i gave my bike at Vinline service station they promptly replied that they didnt have it. I contacted Bansal motors- the authorized parts distributor in Kolkata and they took my request and handed me the part after 15 days.

This time i need chain sprocket and alas- its the same situation. I contacted the local office here (referring to HH website) and the answer i got was " sir we will try our level best to get it for you within 7 days".

I am curious to know is it happening elsewhere too? In other parts of the country?Being the No 1 manufacturer in India doesnt HH need to be a little more responsible in providing the bike parts whenever a consumer need?Why is it that i would need to make so many phone calls to ensure that i have exhausted all of my options. I was planning to fit the new karizma's handle bar in my bike. But to my surprise Bansal motors said that they still dont have most of the new karizma parts to their store till date.

Cant we from xbhp communicate this to the HH folks about this kind of a problem?Am i the only person who is facing this kind of a problem?

07-31-2010, 11:00 PM	#1 (permalink)
yatishankar life has become stagnant Join Date: Oct 2008 Location: In the plains Posts: 160	Hero Honda Parts unavaialibility Hello my fellow xbhpians Its been a while i have owned a HH karizma and it has performed really well for the last 20 months. I have regularly serviced my bike at proper intervals. I shifted to the city of Joy last year November and ever since i came down here its been a painful experience getting the parts for the bike. Around 45 days back my front disc break shoe pads needed replacement and when i gave my bike at Vinline service station they promptly replied that they didnt have it. I contacted Bansal motors- the authorized parts distributor in Kolkata and they took my request and handed me the part after 15 days. This time i need chain sprocket and alas- its the same situation. I contacted the local office here (referring to HH website) and the answer i got was " sir we will try our level best to get it for you within 7 days". I am curious to know is it happening elsewhere too? In other parts of the country?Being the No 1 manufacturer in India doesnt HH need to be a little more responsible in providing the bike parts whenever a consumer need?Why is it that i would need to make so many phone calls to ensure that i have exhausted all of my options. I was planning to fit the new karizma's handle bar in my bike. But to my surprise Bansal motors said that they still dont have most of the new karizma parts to their store till date. Cant we from xbhp communicate this to the HH folks about this kind of a problem?Am i the only person who is facing this kind of a problem?