Well I shoud add to dis... Tat all dese dealers r crappy and should appreciate YAMAHA 's Feedback system on its Official-Indian-Website. I had visited the Showroom at my place(Green Valley Travels,Guwahati) and had a test drive..finalised FAZER ..I wanted the blue colour but the dealer din hav any stock tat time...so he told me tat they are expecting the stocks that same evening ,, and I would be given the vehicle by dsay following tat.....
Two days passed...And I din get any response from them...Later when I called dem they said tat Stock has not come...pls wait for 2 more days...
2 days
2days
Like this about 15days passed.... and I din get the bike...
Then I wrote to YAMAHA from its website..stating these 3 points
1. what is your frequency of delivering of bikes to the dealers..(i.e how often do dey rcv the stock)
2. Y is YAMAHA not able to meet the supply when there is so much demand.
3. THIRDLY<,,,, If you keep delaying not only me but other customers would also switch to other 150cc bikes..(well**I wanted Fazer only
..many of which are readily available...
The next day I got a call from the dealer...(His a** screwed up from the YAMAHA S side....) he said that ""Sir Delhi/Noida se phone aaya hai" aapko do din mein bike dedenge,....
the 3rd day i got the bike...
SO I once again appreciate the Yamaha s customer service..from the company's side..(not from the dealers) that they reply back with the customer's queries and complaints...
Thanks Yamaha
Quote:
Originally Posted by rkakkar
Hi All,
I wrote a complaint email to Yamaha yesterday evening mentioning everything including the dealer name, location and contact info (Yamaha Factory Shop). The dealer called me today (his boss screwed him up). He gave some crappy excuse as to why he said 30 days from date of sale which I didn't give any heed to. Then he changed my service appointment date to the one that i feel should be the right date (i.e. 30 days after delivery).
At least I'm happy Yamaha resolved this issue asap, although I don't know if they would change this "policy" for everyone.
Anyway, let my case be motivation to any of the chaps out here that don't quietly take BS from the dealer if you are convinced it sounds like BS. Shoot off an email to the corporate office. You'll be surprised how much customer service means to them!
Cheers.
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