anand1509

[QUOTE=anand1509;624366]~~~~~~~~~~~~~~~~~~~~~~~~~~

If you don't feel like responding...please donate my money to someone!!! I never received my key chain for almost two months...don't want to waste time going to consumer court for 450 bugs...so please donate it!

PlanetDSG.com

We are unable to understand your posts. You made a new account on this forum and posted that your parcel had not been received. We asked you to message us your order no but you posted a DTDC parcel tracking number in forum which confirms a delivery. Till date you have not sent your order no/name or any other details to us. We are unable to assist you if you will not forward us these details. you can email directly at orders @ planetdsg.com

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anand1509

Here you go...Apr 17 ...almost two months lets see if you can do anything. Never got the key chain in your parcel which came after 2 weeks. Infact all the shoes and other stuff I ordered from a ridersdiscount.com from USA came much faster--10days flat. It's worth paying $25 shipping on this website as all the stuff are genuine and cheaper and reaches on time. Apparently they respond to your emails...doesn't it sound like customer service!!!!

from Dream Sporting Gear shop@planetdsg.com

date Sun, Apr 17, 2011 at 3:54 PM
subject Order Process
mailed-by arena.websitewelcome.com
Apr 17
PlanetDSG : Motorcycle Riding Gear, Accessories, Apparel and more...
------------------------------------------------------
Order Number: 2241
Detailed Invoice: PlanetDSG : Motorcycle Riding Gear, Accessories, Apparel and more...
Date Ordered: Sunday 17 April, 2011

Products
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1 x Alpinestars Skull Cap Beanie (47582710) = Rs1,110.00
1 x Alpinestars Tech 10 Keychain (AST10KC) = Rs450.00
------------------------------------------------------

PlanetDSG.com

Thanks for providing the order details to followup. I'll pass them along and check for you.

We send hundreds of parcels every month. Efficient customer service can be provided however for that you will have to contact us. Posting in this forum will also get you response but as you know, it's not our company's support page. If you had contacted us directly, we could have checked for your order sooner and this delay could have been avoided.

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anand1509

All attempts and emails went on deaf ears; if you want me to post those emails I can. I'm not doing that as it will not be good branding for you. One of your persons who called me from Pune to confirm If I received the order stopped picking my phone calls after I told I have not received the key chain. No apology for your mistake inspite of 5-6 emails. Now you tell me I should have contacted directly, I'm confused by your post. If you don't pick up phone and don't respond to emails; what else can customer sitting in bangalore do?? take a flight come to pune and ask what went wrong?? LOLS

You ship thousands or lakhs per month; how am I bothered about it buddy. I'm a customer and when i pay i expect the parcel to reach on time. Something goes wrong least i expect is an apology not your kinda behaviour. Anyway, I have already got the order from USA from riderssdiscount.com no point in you sending me the key chain now. Well, I'll say "Thank You" for putting an effort and looking into my issue after good two months. Cheers!! God Bless You.

PlanetDSG.com

We have checked the email conversation you had in April with staff and find the replies to you to be very courteous and you can post them here if you wish. They in no way will cause any bad branding for us.

It was nice to finally speak to you on phone yesterday evening and I hope your issue is finally resolved.

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anand1509

Thanks for calling and now letting me know that the emails were courteous without any apology. I really appreciate you calling to resolve the issue and unfortunate to know that the actual information on what went wrong was never informed to me until yesterday. I'm happy that you have made an effort to pick up the phone and talk to me to tell me what went wrong after close to two months

Also, please I'm not working for Bachoo and in an open forum you have the right to suggest good service and products to other forum users. To ensure they don't go through similar experiences. I hope I'm not doing anything wrong here; if so I'm happy to stop commenting on your threads.

As I said to be honest, I'll not buy anything from you in future and I don't think I'll send my bank account number for a refund. I needed a product not a refund and it's not my mistake. I had provided the correct address and if the courier did not reach me then it's bad tie up you have, not my mistake. Second time you sent the parcel without the product and didn't bother informing the customer(me,) is not my mistake. Lastly, not picking up my calls, sending emails with No Apology and saying you will refund without explaining what went wrong, is called 'Bad Customer Service' in my books.

Sorry if I've been on your face; I work and run a business myself and I expect the same I deliver, 'Customer Service'. There is shouldn't be excuses when something goes wrong; no blame games. I'm sure as a customer in my shoe you would have expected a better service. There is always room for improvement I'm confident you will do better, as DSG!!

Take care, god bless.

PlanetDSG.com

I regret you have been inconvenienced for the past two months but we requested for your account details two months ago and the same are still not received so resolution of your issue is not possible from our end.
whenever u decide to take a refund, let us know and we'll do the needful.

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sk7671

Hey planetdsg, can u pls suggest a good helmet for a golden streak fzs? I loved the Nuvo unit helmet (white with some dragon markings). Am assuming it's available. How many days does it take to receive the shipment to BLR? Also, am assuming you guys have an exchange policy if the size doesn't suit me. I will try calling you guys tomorrow.

PlanetDSG.com

Transit to Bangalore takes 1-2 working days. We offer exchange for sizing issues.

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