one product(knee gaurd) was 5k which had customs of 1k.
the second product(cortech boots) arrived in the second consignment.. and was of 7k for which customs was 1.7k.
I think you ordered items more than 15000 for which you shell out customs duty. I have ordered till date 3 or 4 times and i never paid anything like customs but i kept each shipping cost less than 15 k