Thread: Consumer court makes Honda pay for defective bike

PANAJI: The Goa State Consumer Disputes Redressal Commission has directed a scooter company to pay a consumer a sum of 60,000 for a defective vehicle.

In an order passed on April 27, 2012, president Justice N A Britto and member Jagdish Prabhudesai have directed Honda Motor Cycle and Scooter India Pvt Ltd to refund John Fernandes 20,000 as part of the cost price of the vehicle as well as a sum of 30,000 towards compensation. A Further sum of 10,000 has been ordered to be paid towards (legal) costs of the complainant. The amount is to be paid within 30 days after which interest of 9% will be applicable.

Fernandes had purchased a Honda Eterno in July 2005, of which 20000 was financed by a bank. Within 15 days of purchase Fernandes began hearing engine noise while riding and also found that the handle of the vehicle was not straight. Besides, the clutch lever was vibrating, front suspension rattling, seat lock was defective and there were other vibrations.

The order states that the defects pointed out were never rectified even in the warranty period to the satisfaction of the complainant. The commission further stated that since the complainant made considerable use of the vehicle, he was not entitled to refund of the entire cost or replacement of the vehicle by a new vehicle.

Source - Consumer court makes Honda pay for defective bike - Times Of India

news approved.

Let that be a lesson for every manufacturers who doesnt care about their customers.
I didnt expect this from Honda, moreover it could be the problem of the dealer rather than complaining Honda themselves...

The scooter was bought in 2005. And the verdict has been announced in 2012..!!

Kudos for the patience and perseverance.

Originally Posted by aargee

Source - Consumer court makes Honda pay for defective bike - Times Of India

Sounds sweet but still the way Honda treats their premium customers must still be more civilized, had a quite a few horror experiences when me & my friend had picked up a 250R ABS on full cash where we got treated like a customer who is in for a casual walk-in. Very Arrogant behaviour.

Originally Posted by dual disc 200

Very Arrogant behaviour.

Saar...like I keep saying the dealers are the real culprits, Honda doesn't interfere with these activities though they take up the matters a little (little) serious.

Even with BAL, I've read the news here that someone was frustrated with the way the dealers serviced his Avenger multiple times; frustrated he shot an email to Rajiv/Rahul Bajaj; the dealers came home running & the issue was fixed to satisfaction. Now, there's no such Rajiv/Rahul at Honda & even if there were, they would simply redirect the email to the concerned dealer/Honda engineer. But you'll certainly get a call asking to come to ASC to get the issue fixed. But for sure, it will not be given as much attention as what you shoot to BAL.

Having said that, I myself got an inferior service for my Activa even after paying 7K though I'd complained saying its not perfect. The ASC said the usual dialogue of "it will become alright after 300 Kms saar"; but I complained to the SM & for additional 2K, they made the vehicle to showroom condition, trust me, absolute showroom condition, smooth running as silk. This means, they know how to fix the issue, its mere carelessness & laziness may or may not be out of pressure. Even for CBR's the bleedy idiots don't use torque wrenches. I've to keep telling them each & every time.

Last but not the least, the verdict itself took over 7 years, that's how our justice works!!! Mera Bharat Mahaan!!!

Originally Posted by aargee

Saar...like I keep saying the dealers are the real culprits, Honda doesn't interfere with these activities though they take up the matters a little (little) serious.

Even with BAL, I've read the news here that someone was frustrated with the way the dealers serviced his Avenger multiple times; frustrated he shot an email to Rajiv/Rahul Bajaj; the dealers came home running & the issue was fixed to satisfaction. Now, there's no such Rajiv/Rahul at Honda & even if there were, they would simply redirect the email to the concerned dealer/Honda engineer. But you'll certainly get a call asking to come to ASC to get the issue fixed. But for sure, it will not be given as much attention as what you shoot to BAL.

Having said that, I myself got an inferior service for my Activa even after paying 7K though I'd complained saying its not perfect. The ASC said the usual dialogue of "it will become alright after 300 Kms saar"; but I complained to the SM & for additional 2K, they made the vehicle to showroom condition, trust me, absolute showroom condition, smooth running as silk. This means, they know how to fix the issue, its mere carelessness & laziness may or may not be out of pressure. Even for CBR's the bleedy idiots don't use torque wrenches. I've to keep telling them each & every time.

Last but not the least, the verdict itself took over 7 years, that's how our justice works!!! Mera Bharat Mahaan!!!

Even as said that Little care wasn't been directed towards the bike or us Aargee, the bike which we picked up had a noticable chipping of Paint in the fron fender of the ABS one which will pose the ABS sticker in it, however the dealer didn't agree to give a replacement nor promised to take care of the issue later on but insisted that we had take delivery as such, poor guy as it was the most auspicious day & couldn't wait more as he can't do it for next one month picked up the bike. Mailed Honda multiple times & the response from Honda is still awaited.

its really sad to hear these things...

Honda is known for this. if you want to buy a cheap vehicle its better to buy from Yamaha. Honda treats cheap buyers as cheap and will treat you as king when you buy high priced products from them.

if you are a CBR1000RR owner u r king and if you buy CBR25oR then you are a normal customer and u buy Activa you are cheap customer. i wish Yamaha released a 2win 250 i would happily sell my CBR and get that. but when it comes to engine reliability and engine quality Honda always have the upper hand and we are stuck with them

Hope to see a Yamaha soon....

Originally Posted by sridar1983

Honda is known for this. if you want to buy a cheap vehicle its better to buy from Yamaha. Honda treats cheap buyers as cheap and will treat you as king when you buy high priced products from them.

if you are a CBR1000RR owner u r king and if you buy CBR25oR then you are a normal customer and u buy Activa you are cheap customer. i wish Yamaha released a 2win 250 i would happily sell my CBR and get that. but when it comes to engine reliability and engine quality Honda always have the upper hand and we are stuck with them

Hope to see a Yamaha soon....

Please avoid SMS language on threads.
And Honda doesnt treat their customers in such manner, you have a wrong mindset regarding them.

We have a Xbhp member who is from Pune having the 2012 Fireblade - Nitin.
And i would only prey that no other bike owner goes under the mental trauma he went regarding after sales service. Now thats a lot of money out there...

Utterly rubbish Honda has become over the period of time.