Source - Consumer court makes Honda pay for defective bike - Times Of IndiaPANAJI: The Goa State Consumer Disputes Redressal Commission has directed a scooter company to pay a consumer a sum of 60,000 for a defective vehicle.
In an order passed on April 27, 2012, president Justice N A Britto and member Jagdish Prabhudesai have directed Honda Motor Cycle and Scooter India Pvt Ltd to refund John Fernandes 20,000 as part of the cost price of the vehicle as well as a sum of 30,000 towards compensation. A Further sum of 10,000 has been ordered to be paid towards (legal) costs of the complainant. The amount is to be paid within 30 days after which interest of 9% will be applicable.
Fernandes had purchased a Honda Eterno in July 2005, of which 20000 was financed by a bank. Within 15 days of purchase Fernandes began hearing engine noise while riding and also found that the handle of the vehicle was not straight. Besides, the clutch lever was vibrating, front suspension rattling, seat lock was defective and there were other vibrations.
The order states that the defects pointed out were never rectified even in the warranty period to the satisfaction of the complainant. The commission further stated that since the complainant made considerable use of the vehicle, he was not entitled to refund of the entire cost or replacement of the vehicle by a new vehicle.