dcs

One of a very close associate purchased a Bajaj Pulsar 180DTSi from Bagga Links, New Delhi and I was accompanying him. I was horrified to see the way the Agency was minting money by adopting all sorts of cheap tactics. Despite speaking to the Manager there, I was not satisfied with the kind of lame examples and explanations he gave, for which I wrote a mail to the Customer Support.And following is the order in which the concern was dealt with:


Letter Written on 19th Feb, 2010


Dear Sir,
It gives me great displeasure to write this mail to you. One of my very close associate recently purchased a Pulsar 180 DTSi from one of the dealers in Delhi- M/s Bagga Link and I accompanied him for this ordeal.
The way the dealership is performing is bringing disgrace to the entire fraternity of Two Wheelers Dealership. And I am saying this because I have worked in the capacity of General Manager with one of the Dealerships.I fail to figure out the reason why is the dealership charging for things without giving us the receipts.
I am attaching the scanned copy of the Proforma Invoice of the dealership in which they have charged Rs. 405.00 towards LOG CHARGES. and Rs. 475.00 towards Affidavit, No. Plates, Attestation etc.
May I please ask for the explanation of the charges listed above, for I don’t see a reason why the Logistic charges should be borne by the customer and not by the dealership? Further, the charges towards No. Plate & Attestation is ridiculous as it is simply a sheer case of malpractice wherein all the required documents were handed over at the time of purchase.One more thing worth mentioning is the unavailability of ex.showroom prices on your website which is in turn promoting malpractice like the one followed by Bagga Link.
I expect to hear from you in this regard sooner than soon.

In response to this, I received the following mail on 21st Feb,2010

Dear Sir,
We are in receipt of your mail and noted the contents. We would request you to provide few details mentioned below so that our Service Team would get in touch with you.
Registration No. - NA
With Warm Regards
Customer Care Cell

I wrote the following on 22nd Feb,2010

Can you please elaborate on the following:
What Registration Number are we talking about here?
Regards

Then, I got this as an answer on 23rd Feb,2010

Dear Sir
We are in reciept of your mail and noted the contents. We would request you to provide few details mentioned below so that our Service Team would get in touch with you.
Registration No. - Nos mention on nos plate.
With Warm Regards
Customer Care Cell

I wrote them back on 24th Feb, 2010 , telling them about the registration Number of the bike and then on 6th March, I got this mail:

Dear Sir/ Madam,
This is with reference to your request registered as Customer Reference Number 'CR-20662. '
We understand your request is attended to your satisfaction and hope you are happy with our service.
For any further assistance please call us at 1800 233 2453 (Toll Free) or send an email at customerservice@bajajauto.co.in.
Assuring you the best service at all times.
With warm regards,
Customer Care Cell
Bajaj Auto Limited

Finally, I wrote to them on 11th March the following mail but despite numerous phone calls too, haven’t heard from them.

Now how amazing this is? I write a complaint and without getting a solution, I am told that the issue is resolved. Is everything so automatic ?
No sweat, let me see how this thing has to be solved. Forgot to tell you, will be sending a copy of this mail to all the auto Magazines and to the consumer forums too.
Regards



Just felt like informing my mates about the high-handedness of Bajaj Auto!


No Cheers for Bajaj

dcs

Aryan

Topic Moved and Approved.

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ravi@17bhp

That was shocking!! Have seen worst responses from companies, but this is the first of its kind response.

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HydBiker

to me that feels like sheer arrogance from the customer support!

I thought Bajaj is responsive to its customers. A complaint of this importance - malpractice and taking money without receipt can even drag them to a criminal case, should have been dealt with much more seriously.

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Mik

This is so disappointing. I have had horrible experiences with Suman bajaj, Noida and Krishna Bajaj in Gurgaon. I thought Delhi was better off but i guess, its all sarkaari in bajaj.

jd666

i think its a case of miscommunication.. they are not sure of what you are trying to pass on... did u try calling the company HQ and talking to someone in sales/customer service??

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Devilpulsarian

Its no miscommunication..It has been this way for quite many years.
I have been following up on a case which started since the time I bought my 220

Shirode Bajaj from Pune charges its customers for free service in the name of service tax....Shocking...!

I have been in constant talks with the Head Manager Probiking service Bajaj and he says we can not do much about it!!!
than who the hell is responsible for it....!

My bike has just been around for 6 months old and facing some 'typical bajaj' niggling issues and they have not been able to rectify those for the last 6 months and around 15 visits....!

I am one of those who have been addicted to Bajajs products and hate their service from the bottomest core of my heart.....!



EDIT:

Read these two topics as well:

Service center woes!
Can they legally tax me?

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Praful

Sad and pathetic response from Bajaj's side.

Sadly for us customers there is no escalation mechanism to push these issues up to a higher level if the first level fails to deliver.

I think if you still want to get things moving keep following up with patience, that as of now seems to be your only option!

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jd666

im definitely gonna point this thread and the other ones to someone in bajaj.. ill get back on this.

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My offerings to the gods of speed -

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- Yamaha RXZ 5 speed

daredemon

Hey Buddy,

I have had a very good experience with Bajaj Srvc in Mumbai. I had purchased Bajaj Sapphire and was having problems with the automatic transmission. I went and complained the matter to the srvc centre guys but the problem was sloved only temporarily. Then out of utter frustration i wrote a letter to the main head office in pune and immediately within a week i received a call from the srvc centre guys to get my vehicle in for servicing. They had some parts replaced absolutely free of cost without any labour charge also. The bike was running fine for few months and the problem started again. I guess Saphire model was not successful, so in the end i sold it.
Bajaj as a reputed brand and company should not give a deaf ears to customers complaints. Coz its the word of mouth for good sales. So if they want to keep their reputation they need to act on it and take action against such dealers.

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