yatishankar

Hello my fellow xbhpians

Its been a while i have owned a HH karizma and it has performed really well for the last 20 months. I have regularly serviced my bike at proper intervals. I shifted to the city of Joy last year November and ever since i came down here its been a painful experience getting the parts for the bike. Around 45 days back my front disc break shoe pads needed replacement and when i gave my bike at Vinline service station they promptly replied that they didnt have it. I contacted Bansal motors- the authorized parts distributor in Kolkata and they took my request and handed me the part after 15 days.

This time i need chain sprocket and alas- its the same situation. I contacted the local office here (referring to HH website) and the answer i got was " sir we will try our level best to get it for you within 7 days".

I am curious to know is it happening elsewhere too? In other parts of the country?Being the No 1 manufacturer in India doesnt HH need to be a little more responsible in providing the bike parts whenever a consumer need?Why is it that i would need to make so many phone calls to ensure that i have exhausted all of my options. I was planning to fit the new karizma's handle bar in my bike. But to my surprise Bansal motors said that they still dont have most of the new karizma parts to their store till date.

Cant we from xbhp communicate this to the HH folks about this kind of a problem?Am i the only person who is facing this kind of a problem?

sunilg

Topic approved.

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abhilashabhi12

This is Unbelievable.

I have Classic CBZ 2001 model & I got the Chain sprocket in a jiffy in Bangalore no need of waiting etc.. Hero Honda has good reputation of providing spare parts for a long time even after the bike is discontinued & a good answer is HH CBZ Classic, Ambition etc.

Although in some cases you would need to wait for a max of a week to 10 days when the spare is unavailable at your local city & had to be ordered to get from their Gurgoan plant.

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yatishankar

I agree to you Abhilasha. I have lived in Bangalore for almost 11 yrs and i have never experienced these problems. I assume this is a characteristic in the eastern parts of india. Others can correct me.

jd666

this is an issue. i took up an initiative and invited others to start the same along these lines. Please start a similar thread as to the one im linking you to. Get the word out, and when there will be enough feedback for everyone to see, im sure the company people are bound to see it and follow it up.

Raise your voice. sadly no one did even in my thread!!

Feedback thread for Yamaha in Delhi/NCR/Haryana

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yatishankar

Thanks JD666. Lets see if others have also faced a similar problem like this. Today i went and met the regional sales manager of HH East region and couldnt find a convincing explanation behind the problem. After all what he could have done. He at least agreed that consumers are facing scarcity of HH parts in Kolkata. Thats all.

anuraagshenoy

This is an issue here in Hyderabad too...

Availability of parts has become such a pain that its now becoming that v hav to wait for months...

I too had to change the disc pads.

Asked the dealer they say "It'll take time sir, Please give me your contact number. As soon as the part reaches us i'll contact you sir"...

Inquired the cost they says is 2300 bucks.. Presently a reduced version has been launched costing 1020 bucks.. This new part also took time so went and bought an RTR disc pads for 350. and its running pretty well. covered 5000kms on the new RTR pads.

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psr

Sorry to note this.. I had recently done an engine rebuild for my KB 100 of 1987 make in CHENNAI.Though the parts took three full days to get I still managed it. I think instead of going to the ASS you can try with some reputed local Service Engineers(Mechanics) who knows a lot more than these authorized money grabbers......Bosch India had started manufacturing Brake components for 4 wheelers and 2 Wheelers. Kalyani Brake components are also good.You may get a better response from them for your Brake pad requirements. Hope this helps.

RanjithMN

xBhp member praveenmemala will have a lot to say about this.
He has been almost tortured with the lack of spares availability for his ZMR.be it from the weight balancer to the fairing!
and contacting the higher officials at HH has been close to useless for him.All he gets is a promise that they will get it in few days which keeps on increasing

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Manoj76

@OP:
Instead of going to the A.s.s, go to any TVS SS and get the RTR's Disc pad(Rs 333). they are a direct fit and approach any ROLON dealer for the Chain sprocket kit. Go to their Website and find the distributor in your city.
Hero honda service is good for nothing, atleast in Delhi

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