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  • 1 Post By Rajas Sheth
  • 2 Post By psr

Thread: MAJOR Accident of vehicle when given for Servicing, Changing/Stealing of parts without consent-FRAUD

  1. #1
    Addicted Rajas Sheth's Avatar
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    Default MAJOR Accident of vehicle when given for Servicing, Changing/Stealing of parts without consent-FRAUD

    Accident of vehicle when given for Service-Fraud and distrust
    at Moto Italia Vespa workshop, 631/1 kedari nagar Wanowrie Pune, On march 7 of 2018, I had given my Aprilia Sr 150 bearing regn no MH12NN277 for service, We received a call on 8/3/18 from service centre guy to produce insurance for warranty, I was amazed for warranty claim service book is required not insurance, I found something fishy so asked my nephew to see what’s happening? , he was amazed while he reached the centre, my bike was hidden, a mechanic was changing spare parts at the corner, pictures are taken by him! our front panel was noticed to be changed, old one was lying hidden along with scrap behind workshop was hit badly and damaged, while another was fit to bike was also found broken may be aftermarket the manager asked my nephew to leave the place it s not allowed to come here and restricted area and not allowed to take pictures, but still he took pictures of parts he found
    I don’t even know how many parts were hanged with my concern? No entry made on job card .
    While I reach on March 9, 2018 I enquired strongly about what happened? After some time the mechanic named Ubaid Rehman Abdul Hakim (19yr old) and manager Mr.More confessed, an accident happened, while Ubaid was driving after the service, (may be rash negligence and rough! ) At speeds in excess on 60kmph on streets, I doubt if he has license since he was unable to produce any!
    The vehicle was damaged,he further confessed that "We Did NOT inform you" , while he changed the parts without any prior permission or intimation.
    It is also noticed that he had taken the vehicle out for a ride without any official reason/permission as there are no records of he taking the vehicle being taken out for a test ride as seen on Jobcard attached below
    I have trusted the brand and authorized service centre not mechanic and manager to get vehicle the serviced, this is distrust, it was observed that the CCTV cameras aren’t functioning at service centre, There also isn't any mention of parts being changed in the jobcard nor in company's Service record as seen in the attachments, no mention of parts being used from the inventory, nor Do I know what all is changed ! Neither the test drive was permissible as no entry seen on Job card, I Doubt if this bike will be good and safe to ride post accident? If spurious parts are used at workshop? This work was carried and parts interchanged without my concern .Best part, We have been receiving calls messages post this the service is done, collect the bike!

    I have initialed a legal action and also published this articles in newspapers.
    I have lodged a FIR at Wanowrie police station, for harassment, distrust,fraud,tratory, various IPC and MVA Acts and illegal activities held against Moto Italia workshop, manager, technician, since no one is ready to take responsibility, its unsafe and the reliability is lost of this bike.Not something that i I expected from one of the most premium scooter offerings in India.
    I have ALL the required proofs of The Act.
    Attaching a few below:


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    Arvind Sibi likes this.

  2. #2
    Moderator Samarth 619's Avatar
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    Thumbs up Re: MAJOR Accident of vehicle when given for Servicing, Changing/Stealing of parts without consent-F

    Topic Approved.

    Please note that your pictures are not high resolution. It would be better if you could upload them to a third party image sharing site and link them here in [ IMG] tags.
    Do you have the call recording of that phone in which they asked for insurance for warranty?


    @psr Sir, what advice could you give the member, if any?

  3. #3
    psr
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    Default Re: MAJOR Accident of vehicle when given for Servicing, Changing/Stealing of parts without consent-F

    Quote Originally Posted by Samarth 619 View Post
    Topic Approved.

    Please note that your pictures are not high resolution. It would be better if you could upload them to a third party image sharing site and link them here in [ IMG] tags.
    Do you have the call recording of that phone in which they asked for insurance for warranty?


    @psr Sir, what advice could you give the member, if any?
    Apart from your advice, I trust taking up the matter with parent Company with all details is the way to move forward...A FIR and pictures of the damage will help...just my thought.
    Samarth 619 and sagardesai like this.
    When Was The Last Time,You Did Something For The First Time.

  4. #4
    Addicted Rajas Sheth's Avatar
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    Default Re: MAJOR Accident of vehicle when given for Servicing, Changing/Stealing of parts without consent-F

    Quote Originally Posted by Samarth 619 View Post
    Topic Approved.

    Please note that your pictures are not high resolution. It would be better if you could upload them to a third party image sharing site and link them here in [ IMG] tags.
    Do you have the call recording of that phone in which they asked for insurance for warranty?


    @psr Sir, what advice could you give the member, if any?
    Ill surely do that,
    Thanks for approving my post, i didn't get any notification though that my post was approved/replied.

    When i saw your comment on UIC's page, i searched for the thread and checked.

    Thanks again!

  5. #5
    Moderator Samarth 619's Avatar
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    Smile Re: MAJOR Accident of vehicle when given for Servicing, Changing/Stealing of parts without consent-F

    Quote Originally Posted by Rajas Sheth View Post
    Ill surely do that,
    Thanks for approving my post, i didn't get any notification though that my post was approved/replied.

    When i saw your comment on UIC's page, i searched for the thread and checked.

    Thanks again!
    Hi,

    When you post a thread, you can choose to get notifications on email on additional replies on your thread.

    There's an option, "Subscribe to this thread and notify me of changes:". You have to set this option to email notifications, daily or weekly.

    Ya, I follow UIC since some years now. Do keep us updated on the issue..

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    Default Re: MAJOR Accident of vehicle when given for Servicing, Changing/Stealing of parts without consent-F

    You can file consumer Court case in case you are not satisfied with their response.

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