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  • 1 Post By sree@mumbai
  • 1 Post By sambit

Thread: TVS introduced 24/7 Road Side Assistance program

  1. #1
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    Default TVS introduced 24/7 Road Side Assistance program

    TVS Motors has rolled out a 24/7 Road Side Assistance Program (RSA)’ for its customers across the country in 70 cities under Phase 1. In its next phase of expansion, company will ramp-up the service to 200 cities by October 2016.

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    The initiative aims to resolve on-road problems faced by the customer through a 24/7 helpline and personal assistance. The services include spare key pick-up, fuel delivery and onsite repair which will ensure that the customers continue their journey without any hurdles. In other cases, services extend to cab arrangement, accident assistance and towing of vehicles.

    JS Srinivasan – Vice President Sales & Service, TVS Motor Company says,
    “As a Company, we constantly strive to meet the evolving needs of the two-wheeler customer with our products and also boost their overall ownership experience. With more than 3,500 dealer touch points, we are confident of extending a 24/7 Road Side Assistance Program, which will cater to the consumer’s immediate requirements and also help them overcome any issue on the road. At TVS Motor Company, we pride ourselves on “listening” to our customers and we have emerged as top rankers in globally benchmarked platforms like JD power customer satisfaction survey. We believe this initiative is a step forward to strengthen the confidence and faith bestowed on us by our consumers.”
    The program is applicable on every new and existing TVS two-wheeler with no additional charges. Company through its dealership will organize various awareness campaigns to make the consumer aware of this new initiative. The Road Side Assistance program is expected to roll-out pan India by March 2017. TVS customers can dial: 1800 419 2077 or connect through the TVSM Service App to avail of this new RSA program.

    In June this year, Royal Enfield has also started its Road Side Assistance service (RSA) in India, while Harley Davidson is offering the RSA service since 2013 in association with INDIA ASSISTANCE, a subsidiary of leading international assistance company MAPFRE ASSISTANCE.

    News Source: TVS Motors Press Release

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    Default Re: TVS introduced 24/7 Road Side Assistance program

    Another gimmick from TVS....

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    Default Re: TVS introduced 24/7 Road Side Assistance program

    Good move by TVS

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    Default Re: TVS introduced 24/7 Road Side Assistance program

    Is it available in vizag

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    Default Re: TVS introduced 24/7 Road Side Assistance program

    Congratulations TVS.....

    This is a welcome move by TVS company. A biker when on a long highway trip the first thing comes to mind is breakdown either by puncture or by other means. This service is a boon to everyone who rides a bike and it gives us the peace of mind thru professional service...

    ----consecutive posts auto-merged-----

    Quote Originally Posted by sree@mumbai View Post
    Another gimmick from TVS....
    I don't know how this would be a gimmick. All car companies have roadside assistance. Why not a bike company?

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    Default Re: TVS introduced 24/7 Road Side Assistance program

    Quote Originally Posted by venky View Post
    Congratulations TVS.....

    This is a welcome move by TVS company. A biker when on a long highway trip the first thing comes to mind is breakdown either by puncture or by other means. This service is a boon to everyone who rides a bike and it gives us the peace of mind thru professional service...

    ----consecutive posts auto-merged-----



    I don't know how this would be a gimmick. All car companies have roadside assistance. Why not a bike company?
    Roadside assistance if at all should be provided in remote areas where you will not even find a local mechanic...then i think it will be welcome move..in cities you will find mechanic at every corner...

    ----consecutive posts auto-merged-----

    [QUOTE=venky;1255443]Congratulations TVS.....

    This is a welcome move by TVS company. A biker when on a long highway trip the first thing comes to mind is breakdown either by puncture or by other means. This service is a boon to everyone who rides a bike and it gives us the peace of mind thru professional service...

    ----consecutive posts auto-merged-----


    Seriously do you think you are gonna call TVS roadside assistance for a tyre puncture ...Even car owners dont call
    venky likes this.

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    Default Re: TVS introduced 24/7 Road Side Assistance program

    Good move

    BTW they had this already I guess, and I have saved their number too (from a poster at SVC) at the end of last month when I was heading out of bangalore for coming week.

    May be official statement came when they made sure service is available in all listed cities.
    Do Rev your heart in out or on treadmill After revving you bike's engine.A free flowing and high revving heart will give more happy miles too :)

    ---Sanjay!

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    Default Re: TVS introduced 24/7 Road Side Assistance program

    Very nice. But sometimes, such good things starts well, but slowly slowly it becomes thing of past. Hope it sustains in long run
    TVSian likes this.
    HH Dawn - TVS Star City - Yamaha Gladiator - TVS RTR 180 - Honda CBR 250R - Yamaha R3

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    Default Re: TVS introduced 24/7 Road Side Assistance program

    It is available with in 25 km radius from city centre. If bike is in running condition we shall take the bike to nearest service centre. This is wat customer care centre personnel explained

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