After many months of savings despite of financial responsibilities, and after many discussions here on xBhp as well as offline, I finally bought an orange GS150R, from Kothrud Suzuki, Pune.

Initially, I really liked the manager's attitude, as well as the service given by the dealership. I was presented a 0% scheme of FamilyCredit bank, with following details:

Loan amount: 30000
Processing charges: 3100
Interest rate: 0%
Tenure: 18 months
EMI: 30,000/18 = 1667.

I was buying the new bike by exchanging my old one, that's why I took this scheme, thinking it as a good scheme.

However, when I received the letter from FamilyCredit bank, it showed I am being charged 23% interest, with EMI of Rs1957. 300rs extra over 18 months adds up to Rs.5400, add the processing fee of 3100, it goes up to 8500, on a loan of Rs. 29570, which is simply ridiculous.

After calling the bank person, I found that Suzuki, while submitting my form to them, didn't specifi it was under 0% scheme, so I got the loan under normal scheme, and nothing could be done now. The Suzuki manager and the bank person both are dodging my calls from Saturday. A mail to Suzuki on this matter, as expected, went unanswered.

This matter has unnecessarily caused trouble to me. The bike is running perfect, its the dealership that is running away from its responsibility, and avoiding customer service. If the manager doesn't respond satisfactorily by today, I am thinking of going to consumer court. The question is not of 300rs, it is of trust and customer service. A mail to Suzuki, as expected, went unanswered.

I would appreciate inputs and help on this matter. Also, how do I escalate this matter to media?