Hero MotoCorp has commenced its retail operations with the re-opening of more than 1500 customer touch-points including authorized dealerships and service centres. These outlets contribute to around 30% of the Company’s total domestic retail sales. 10,000 units of motorcycles and scooters have already been sold since the reopening of these customer touchpoints.



Keeping the safety and wellbeing of everyone as a top-most priority, the Company has issued a Restart Manual to all its Dealerships, Service Centers and Parts distributors.

Hero MotoCorp also commenced vehicle dispatches from its manufacturing facilities for the current fiscal year (FY’21) on Thursday, May 7. All of Hero MotoCorp’s manufacturing facilities across the globe had halted operations since March 22 as a precautionary preventive measure against COVID-19.

On May 4, Hero MotoCorp became the first two-wheeler manufacturer in the country to resume operations after it reopened three of its manufacturing plants at Dharuhera and Gurgaon in Haryana and Haridwar in Uttarakhand.

Besides English and Hindi, the Company has released the restart manuals in 10 regional languages, which have proven immensely helpful in rural and interior areas. The manuals have a lot of visuals that accurately yet simplistically convey all crucial aspects to be followed. It is also providing guidance on the acquisition of key safety materials such as masks, gloves, sanitizers, disinfectants, and other equipment to the dealers.

The manuals also cover various other aspects like Pre-delivery inspection (PDI), delivery norms, home delivery, pre-booking to avoid customer rush, social distancing protocol in the workshop, hygiene/care of tools, vehicle pick-up and drop protocols, and creation of waiting areas.

Hero MotoCorp had recently also shared similar Safety Manuals with its employees as operations commenced at its three manufacturing facilities. The Manuals for operations employees focused on safety and hygiene measures to be followed within plant premises.

The Company is maintaining strict procedures to ensure hygienic workplaces by ensuring measures such as thorough sanitization of all workplaces regularly, sanitization of buses, shuttles and other official vehicles after each trip, deep cleaning and sanitization before daily shift commencement.

Hero MotoCorp restarted manufacturing in a graded manner at three of its manufacturing plants – Gurugram and Dharuhera (both in Haryana), Haridwar (Uttarakhand) and additionally the Global Parts Center (GPC) at Neemrana in Rajasthan.

Only the essential staff is coming to work at all the other facilities and corporate offices, observing social distancing and all prescribed safety measures. The remaining employees across all locations in India will continue to Work from Home (WFH) until further notice.

The Company’s other manufacturing plants have also obtained the necessary permissions to reopen and these will commence operations after most of the supply chain partners of the Company get the permissions to operate.

The Company’s R&D facility – the Centre of Innovation and Technology (CIT) – has also received the necessary permission to reopen and will resume functioning soon.