Since '02 xBhp is different things to different people. From a close knit national community of bikers to India's only motorcycling lifestyle magazine and a place to make like-minded biker friends. Join us

Castrol Power 1

Be smooth with your gear shifts.

Our Partner

Announcement

Collapse
No announcement yet.

Test Rides - Why are showrooms so stingy?

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Test Rides - Why are showrooms so stingy?

    So I have taken a slight hiatus from biking however, this is one topic which has continuously plagued my psyche since I was able to independently approach showrooms for test rides. As the title suggests (at least in my city) most of the Bike showrooms are extremely stingy in giving bikes for test rides. I have approached almost every single bike showroom and have had all sorts of excuses hurled at me despite always carrying a valid drivers license and a helmet.

    For any biker the first step to taking a decision about buying a bike in undoubtedly a test ride. Sure we have online reviews but how many of us actually trust them? Ok, i worded that wrong, how many of us are exactly like that reviewer who has penned down his thoughts about the bike? We may/may not be the same weight, height and may not have the same sort of riding experience. So in the end it comes down to the potential/future buyer to decide for himself/herself.

    Where I applaud certain Brands like RE and even Harley for allowing and even encouraging decent test rides I am often appalled by our National brands subjecting us to step motherly treatment. I shall share below some of my experiences:

    1. Bajaj - The brand that got me into serious biking and touring. Absolutely disgusted with their approach. One of the showrooms here wanted me to buy the NS without test ride, when i was asking between a back to back test ride between the NS and the 220 to make up my mind. The executive said since both bikes are expensive I couldnt test ride them! Well thats the point isnt it? Anyway when I asked him again, he said I could ride only one of the bikes but that too inside the compound of the showroom since it was after 5 pm and he couldnt let me take the bike out since it would get dark. For reference here in Gujarat during that time of the year, we have sunlight till 7 pm also the showroom compound was maybe 50 metres long by 10 metres wide. I got up and started walking out when he agreed to give me the test rides.

    2. Yamaha - These guys take home the first prize when it comes to optimism. I have to confess I went with my friend who was interested in the R15 but was a bit of a novice and wanted me to test ride the bike and give me feedback. We had gone by car and left my NS at home that day so I could pretend to be the one who was buying the bike and get the test ride. The sales executive outright told us to pay the booking amount and afterwards he would give us a test ride. We were certainly baffled and asked him why so since we had just taken a test ride from Bajaj for the NS. This triggered the most moronic rant I have ever heard. The executive simply went on as to how the R15 is higher in BHP than the NS and how the NS was even inferior to the FZ series. I didnt take it seriously but realized he was not interested. As we started walking out, he came running behind us and offered a test ride.

    3. Hero - Same situation as above but this time he wanted me to test ride the Karizma. Hero guys gave us the bike to test ride in their service centre area, between the bikes which were being serviced. Yes you can read that line again. I actually felt insulted and as we started to leave they reluctantly agreed to sending the bike outside the compound.

    4. TVS - Same friend, different bike! TVS didnt even have display models for the Apache series and said we would have to book the bike after which he would get the test ride model from another city after 4 days which we would be free to test ride.

    5. KTM - Despite clearly discussing on phone that I would be needing a test ride of the RC 390 (I was actually planning this bike last year) upon reaching the showroom we were told that it was in service. Returned home.

    6. Benelli - Ok, so this is the big leagues. I have to admit I was never planning to buy the 600 TNT immediately but thought of test riding it since we were passing by, I am saving up so one never knows down the line. The executive blatantly lied that the bike was in repairs since a test rider crashed it (by the way this excuse is has been used by Bajaj too). What really killed it was when one of the prospective clients vroomed in, in front of us on the same bike which was supposedly in repairs. I gave him a cold stare which would unsettle a mountain and walked out.

    Good experiences:

    1. RE - Have visited their showrooms at least half a dozen times in the past 2 years and the executives easily pass over they keys right from the Classic to the GT. Also I have test ridden multiple bikes on the same visit.

    2. HD - Not personal experience but my friend has ridden multiple Harleys in a single visit out on the road with no restrictions.


    Anyway, thats the end of my rant. Please do share your views/experienced on this rather strange thread.
    Blood, Sweat and Gears - Enough Said.

  • #2
    Re: Test Rides - Why are showrooms so stingy?

    Thread Approved

    I completely agree. One should always ride a bike themselves before purchasing it. No matter what is written/ said by any reviewer from any publication!

    My experiences of test rides when i was looking to buy a bike:

    Bajaj: 2 km test ride with a pillion from the showroom.

    Hero: They were willing to give me any bike for a test ride. But it was all very uninspiring, so didn't bother riding the Karizma.

    TVS: Apache 180 was not in the showroom, they said they would call me within the week for the test ride. They offered a test for the 160 though.

    Yamaha: 6-8 km test rides for the FZ and the R15 with a showroom pillion.
    Biking is not about what you have between your legs, its all about how well you use it!!!!!!!

    Give your details here if you want to help your fellow xBhpian stranded in your city

    Touring Blog: Cycling in Mongolia!

    Comment


    • #3
      Re: Test Rides - Why are showrooms so stingy?

      Originally posted by The Monk View Post
      Thread Approved

      I completely agree. One should always ride a bike themselves before purchasing it. No matter what is written/ said by any reviewer from any publication!

      My experiences of test rides when i was looking to buy a bike:

      Bajaj: 2 km test ride with a pillion from the showroom.

      Hero: They were willing to give me any bike for a test ride. But it was all very uninspiring, so didn't bother riding the Karizma.

      TVS: Apache 180 was not in the showroom, they said they would call me within the week for the test ride. They offered a test for the 160 though.

      Yamaha: 6-8 km test rides for the FZ and the R15 with a showroom pillion.
      Hi Monk,

      Guess you still had a better experience than me. Do you live in a metro/A tier city? Probably bike showrooms there are more open minded about giving test rides. Its just baffling that the sales execs have the gall to refuse test rides when they know that is the cornerstone for judging a bike. Do they have some target of fuel burned in test ride vs sales done?

      If they do I dont know what business model RE works on because the executive was willing to provide me a 60 kms round trip ride which they had organized on a GT which happens to be their most expensive bike (yes you read that right 60 kms). They had organized a breakfast at the end of the ride on the highway too. All this without so much as asking for a firm commitment to buy the bike. Talk about going the extra mile!
      Blood, Sweat and Gears - Enough Said.

      Comment


      • #4
        Re: Test Rides - Why are showrooms so stingy?

        Originally posted by Vikramaditya View Post
        Hi Monk,

        Guess you still had a better experience than me. Do you live in a metro/A tier city? Probably bike showrooms there are more open minded about giving test rides. Its just baffling that the sales execs have the gall to refuse test rides when they know that is the cornerstone for judging a bike. Do they have some target of fuel burned in test ride vs sales done?

        If they do I dont know what business model RE works on because the executive was willing to provide me a 60 kms round trip ride which they had organized on a GT which happens to be their most expensive bike (yes you read that right 60 kms). They had organized a breakfast at the end of the ride on the highway too. All this without so much as asking for a firm commitment to buy the bike. Talk about going the extra mile!
        Nope. The only reason why i probably got special treatment was because i bought my bike during the period of Ramzan and Pitrapaksh. Since the majority of people were not buying bikes (inauspicious period), i not only got test rides, but also a chance to choose the bike i wanted and a reasonably good discount as well

        RE knows they aren't selling a motorcycle, they are selling a lifestyle!
        Biking is not about what you have between your legs, its all about how well you use it!!!!!!!

        Give your details here if you want to help your fellow xBhpian stranded in your city

        Touring Blog: Cycling in Mongolia!

        Comment


        • #5
          Re: Test Rides - Why are showrooms so stingy?

          RE knows they aren't selling a motorcycle, they are selling a lifestyle!
          Makes sense. Though I do not expect other manufacturers to follow their exact model, however I truly wish they are better in understanding what a potential customer wants. I know they have sales targets, but denying test rides are not going to get them any closer to achieving their numbers in my opinion.
          Last edited by Divya Sharan; 02-10-2017, 06:37 PM. Reason: Quote fixed.
          Blood, Sweat and Gears - Enough Said.

          Comment


          • #6
            Re: Test Rides - Why are showrooms so stingy?

            Let me share my experiences with test rides till date according to bikes:

            Activa [emoji38]: first vehicle, got a TD for 1km. Was convinced already (also best selling scooter tag made it easy ). Showroom location: Jagdalpur, Chhattisgarh

            Bajaj xcd135: At that time it was newly launched, again got a TD but for hardly 500meters. But at the time of purchasing got discount and they did let me choose from the lot. Showroom location: Jagdalpur, Chhattisgarh

            TVS Apache 180: Staff was courteous throughout, i opted for non abs version, but they gave abs for test ride. Test ride was for about 3 kms. But had negative effect, same evening when I purchased the bike, bike failed to start although they replaced the bike. Showroom location: Raipur, Chhattisgarh

            Yamaha R15 V2.0: i had already rode my friend's bike many times so there was no need of TD but when i asked showroom people they had no TD vehicle just because it was expensive bike. Showroom location: Bhilai Chhattisgarh

            Honda CBR 250r: Didn't purchased just because at that time (2014) all 3 showrooms of Raipur didn't had abs version and no TD vehicle. When asked about availability they told that I have to book bike at 30k. Dropped the idea.

            KTM duke 390: Initially they didn't agreed but after talking with manager they gave TD of 4kms and booked at 2k. Showroom location: Raipur, Chhattisgarh

            Yamaha R3: R3 was first launched in Chhattisgarh at Bilaspur district, i had some work in Bilaspur so just out of curiosity visited showroom to see the bike, when i asked about TD sales executive straightaway denied, then showroom owner interfered and gave TD of 5kms. He told me many people just come and enjoy the bike and don't buy it. I took test ride in November 2015 and purchased in February 2016. Showroom location: Bilaspur, Chhattisgarh.

            Truimph Tiger XRX & Bonnievile T100: recently they bought bikes for display, in 2015 when they came in Raipur I registered for TD for street triple but they didn't even care to contact me back, this time I didn't registered because of no hope of getting TD and visited them with friend but this time they gave TD of both bike for about 16 kms even thunderbird storm was available for TD.

            Comment


            • #7
              Re: Test Rides - Why are showrooms so stingy?

              Had similar experience with Kawasaki where they were not letting me take the bike for a test run outside their premises and expected me to spend 8 Lacs on it without a proper run. After getting after them they did let me ride it for 5-6 km and it was an instant turn down for me due to its weight.
              On the other hand Triumph gave multiple test rides ranging from 10km to 200km.
              Finally went with Triumph.

              Comment


              • #8
                Re: Test Rides - Why are showrooms so stingy?

                Triumph in Chennai have stopped giving test rides for some reason , it's not even available on the website.

                Comment


                • #9
                  Re: Test Rides - Why are showrooms so stingy?

                  Bajaj - I didn't find any problem in getting vehicle for test driving the Dominor. I did twice same time, one solo and one time with family

                  Honda - They don't have test drive vehicle for Repsol edition of CBR 250 and only had display vehicle. When I asked for test drive they don't even have a standard CBR250. Executive told that if you book for sure then we will give for TD, I argued saying "Do you buy product without experiencing ?" the he gave a the show room display vehicle for test drive for 2 kms with him as pillion. Anyway I didn't go for this.

                  Yamaha - Got the key for test drive when asked for while buying RayZ

                  KTM - TD vehicle was not available for 2017 390 duke only showroom vehicle, but the guys allowed me to operate

                  RE - No problem with these guys, they blindly give the keys when you ask for test drive, that is their trust with the customer
                  Hodibaba (Caliber 115)
                  Pulsar 150 (2008-2016)
                  Chevrolet Beat (2010-)
                  Desert Storm (2013-2017)
                  Yamaha Rayz( 2016-)
                  D390 2017 - Current

                  Comment


                  • #10
                    Re: Test Rides - Why are showrooms so stingy?

                    Originally posted by reeavees View Post
                    Bajaj - I didn't find any problem in getting vehicle for test driving the Dominor. I did twice same time, one solo and one time with family

                    Honda - They don't have test drive vehicle for Repsol edition of CBR 250 and only had display vehicle. When I asked for test drive they don't even have a standard CBR250. Executive told that if you book for sure then we will give for TD, I argued saying "Do you buy product without experiencing ?" the he gave a the show room display vehicle for test drive for 2 kms with him as pillion. Anyway I didn't go for this.

                    Yamaha - Got the key for test drive when asked for while buying RayZ

                    KTM - TD vehicle was not available for 2017 390 duke only showroom vehicle, but the guys allowed me to operate

                    RE - No problem with these guys, they blindly give the keys when you ask for test drive, that is their trust with the customer
                    You have left out Kawasaki, who won't even give a TD with even a pillion, benelli seem the friendliest, they give the TNT 25, TNT 300,600i/gt, 899 (if you are a serious buyer).

                    Comment


                    • #11
                      Re: Test Rides - Why are showrooms so stingy?

                      Location: Pune, Maharashtra.

                      The funniest experience I had with the Honda guys(Hadapsar showroom) when I went to look out for a scooter (yes I owned a Jupiter for 9 months).

                      Their response was - "Sir itni Activa hai market me, kisi ki bhi test ride le lo bol ke, hum ni dete aise!"

                      Well Honda guys are famous here for their douchebaggery, I wasn't even surprised.

                      Regards.
                      Last edited by PrinceCruise; 04-13-2017, 08:10 PM.

                      Comment


                      • #12
                        Re: Test Rides - Why are showrooms so stingy?

                        Originally posted by PrinceCruise View Post
                        Location: Pune, Maharashtra.

                        The funniest experience I had with the Honda guys(Hadapsar showroom) when I went to look out for a scooter (yes I owned a Jupiter for 9 months).

                        Their response was - "Sir itni Activa hai market me, kisi ki bhi test ride le lo bol ke, hum ni dete aise!"

                        Well Honda guys are famous here for their douchebaggery, I wasn't even surprised.

                        Regards.
                        That's exactly what they did in Pondicherry at the Moham Honda showroom. This was back when their 3g & 125cc models were new and their excuse was that they didn't give out test rides because "they are many Activas on the road so it's not like anybody has never driven one". Wtf. And to top it off they had a large red plaque encouraging customers to ask for test rides.

                        I walked out, went to a TVS showroom, test drove a Jupiter and bought one the following week.

                        Bajaj is slightly better. Some ten days ago they asked for a week to arrange for a 150cc Avenger Street test vehicle and did call me for it. Their excuse for not being able to get a 220 was that they have 7 sub-showrooms and the same test vehicles do the rounds among them, which didn't seem right but, well.
                        Last edited by marcusbrutus; 04-18-2017, 05:29 PM. Reason: Silly typos

                        Comment


                        • #13
                          Re: Test Rides - Why are showrooms so stingy?

                          Originally posted by marcusbrutus View Post
                          I walked out, went to a TVS showroom, test drove a Jupiter and bought one the following week.

                          Bajaj is slightly better. Some ten days ago they asked for a week to arrange for a 150cc Avenger Street test vehicle and did call me for it. Their excuse for not being able to get a 220 was that they have 7 sub-showrooms and the same test vehicles do the rounds among them, which didn't seem right but, well.
                          LOL, I bought a Jupiter then too. What a brilliant little scooter it was.

                          Regards.

                          Comment


                          • #14
                            Re: Test Rides - Why are showrooms so stingy?

                            While it is sad and frustrating not to get a test ride, in my experience, its mainly because of
                            1. Our large population - Just too many people asking for test rides, with many folks just taking it for fun.
                            2. Mindset / attitude - Seeing lot of folks abusing the bikes, cars. Personally feel they should start charging for test rides (to remove the not interested folks), while having stringent fines / laws in place. This will ensure good vehicles are available for test rides.


                            One benefit of companies like wickedride, snapbikes, etc. is that you can now rent bikes, experience it over a longer time / kms and then take a decision.

                            Regards
                            Ronald
                            Automobiles saga till date......
                            KTM Duke 390 - current bike
                            Bajaj Pulsar 180 Dtsi V1 (Red)
                            Bajaj Pulsar 180 Classic (Red)
                            sigpic

                            Comment


                            • #15
                              Re: Test Rides - Why are showrooms so stingy?

                              Originally posted by PrinceCruise View Post
                              LOL, I bought a Jupiter then too. What a brilliant little scooter it was.

                              Regards.
                              Yup. No problems with mine. Checked its FE yesterday -- 51 kmpl.


                              Originally posted by scarecrow View Post
                              While it is sad and frustrating not to get a test ride, in my experience, its mainly because of
                              1. Our large population - Just too many people asking for test rides, with many folks just taking it for fun.
                              2. Mindset / attitude - Seeing lot of folks abusing the bikes, cars. Personally feel they should start charging for test rides (to remove the not interested folks), while having stringent fines / laws in place. This will ensure good vehicles are available for test rides.


                              One benefit of companies like wickedride, snapbikes, etc. is that you can now rent bikes, experience it over a longer time / kms and then take a decision.

                              Regards
                              Ronald
                              Yup, that's what I did. Rented an Avenger 150 for a weekend, taught myself how to ride a bike on a practically empty highway in 5 hours over two days.
                              Charging for test rides might be a little extreme and too much of a deterrent. Yesterday when I was test driving at Bajaj the showroom guy insisted on sitting behind me and kept dragging his feet on the road! I had to ask him to use the footrests -- twice. It was especially problematic when I was making a u-turn and he had his foot dragging along.

                              Comment

                              Working...
                              X