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Hi Guys,
I would like to shed light upon the scam like charges imposed during motorcycle service at Bajaj Authorized Service center in Bengaluru.
To begin with, I own a Bajaj Avenger 220 street which is 3 years and 2 months old and the odometer reads 59000 km. I have regularly serviced my bike till date and the next service was due for 60000 km.
Since the front disk plate and pads have worn out I decided to do the early service at 58700 km.
I stay at BTM layout Bengaluru and the nearest service center is BTM Amba Bajaj so I decided to leave my bike for service there.
Upon inspection, the service rep informed me that below parts need to be replaced.
1) Disk plate and pads
2) Right fork oil seal
3) Chain sprocket (Existing one had run only 14000 km, It was making minor sound and asked them to look into. Replacing was the only solution given by him)
He gave the estimation of 6500 ₹. In not so happy mood, I returned back to home. A few hours later I got a call from service rep again informing me that clutch plates need to be replaced. I didn't have any problem with the same but he advised me that pickup has dropped and it needs to be replaced. Once they scare you of the technical things about you can't deny it. I just agreed for that too. He told it would cost me additional 1700₹.
In the evening I got a call from the service center that bike is ready after service and when I saw the bill I was horrified. The amount they charged was whopping 11700 ₹ !!!!.
Upon inspecting the bill I noticed that they have replaced cone set without my concern. Existing cone set had absolutely no issues and replacement of the cone set had cost me additional 1223 ₹.
Upon questioning about so high cost of labor charges and few unexplained items in Spares bill service adviser's answer was constant: "Sir this bill is computer generated and we can't manipulate it in any way.'
After arguing about this insane labor charge, service adviser finally agreed to give me so-called 'discount' of 1400 ₹ out of 'computer generated bill'.
Below are the images of the bill.
Just a glance at labor bill shows that Bajaj has some unique money making idea out of customers who give the vehicle to service.
For each of the items replaced they bill separate Labour charge. The funniest part is Fork oil change. Fork oil costs 100₹ whereas labor charge is 442₹.
same for cone set. Cone set 368 ₹, Labour: 855 ₹
And guys please correct me if I am wrong, tappet adjustment and carburetor cleaning aren't the part of paid service? If no, where can we see the services covered under 'Paid service' charges?
Another fishy part in the labor bill is 'Unit' for each of the Labour Code. For eg: Carburetor cleaning has Units of 3.3!!! Does anyone have an idea about these units? Price of each item is multiplied by these units.
Spare part bill has plenty of items which are not explained by service advisory in a satisfactory way.
This whole procedure of including additional non required spares and putting heavy labor charge seems to an organized scam by Bajaj Service center or Bajaj Itself. I have raised a complaint against BTM Amba Bajaj regarding the same in Bajaj portal which as usual has no response. I also wrote a complaint to customerservice@bajajauto.co.in which is just a waste of effort (Even manager at Service center carelessly ignored my warning of the complaint, comfortably stating Bajaj customer service doesn't exist!!!).
Please suggest how we can proceed to stop such daylight robbery by Bajaj and so-called 'Bajaj Authorised service centers'. Your feedback will be of great value.
I would like to shed light upon the scam like charges imposed during motorcycle service at Bajaj Authorized Service center in Bengaluru.
To begin with, I own a Bajaj Avenger 220 street which is 3 years and 2 months old and the odometer reads 59000 km. I have regularly serviced my bike till date and the next service was due for 60000 km.
Since the front disk plate and pads have worn out I decided to do the early service at 58700 km.
I stay at BTM layout Bengaluru and the nearest service center is BTM Amba Bajaj so I decided to leave my bike for service there.
Upon inspection, the service rep informed me that below parts need to be replaced.
1) Disk plate and pads
2) Right fork oil seal
3) Chain sprocket (Existing one had run only 14000 km, It was making minor sound and asked them to look into. Replacing was the only solution given by him)
He gave the estimation of 6500 ₹. In not so happy mood, I returned back to home. A few hours later I got a call from service rep again informing me that clutch plates need to be replaced. I didn't have any problem with the same but he advised me that pickup has dropped and it needs to be replaced. Once they scare you of the technical things about you can't deny it. I just agreed for that too. He told it would cost me additional 1700₹.
In the evening I got a call from the service center that bike is ready after service and when I saw the bill I was horrified. The amount they charged was whopping 11700 ₹ !!!!.
Upon inspecting the bill I noticed that they have replaced cone set without my concern. Existing cone set had absolutely no issues and replacement of the cone set had cost me additional 1223 ₹.
Upon questioning about so high cost of labor charges and few unexplained items in Spares bill service adviser's answer was constant: "Sir this bill is computer generated and we can't manipulate it in any way.'
After arguing about this insane labor charge, service adviser finally agreed to give me so-called 'discount' of 1400 ₹ out of 'computer generated bill'.
Below are the images of the bill.
Just a glance at labor bill shows that Bajaj has some unique money making idea out of customers who give the vehicle to service.
For each of the items replaced they bill separate Labour charge. The funniest part is Fork oil change. Fork oil costs 100₹ whereas labor charge is 442₹.
same for cone set. Cone set 368 ₹, Labour: 855 ₹
And guys please correct me if I am wrong, tappet adjustment and carburetor cleaning aren't the part of paid service? If no, where can we see the services covered under 'Paid service' charges?
Another fishy part in the labor bill is 'Unit' for each of the Labour Code. For eg: Carburetor cleaning has Units of 3.3!!! Does anyone have an idea about these units? Price of each item is multiplied by these units.
Spare part bill has plenty of items which are not explained by service advisory in a satisfactory way.
This whole procedure of including additional non required spares and putting heavy labor charge seems to an organized scam by Bajaj Service center or Bajaj Itself. I have raised a complaint against BTM Amba Bajaj regarding the same in Bajaj portal which as usual has no response. I also wrote a complaint to customerservice@bajajauto.co.in which is just a waste of effort (Even manager at Service center carelessly ignored my warning of the complaint, comfortably stating Bajaj customer service doesn't exist!!!).
Please suggest how we can proceed to stop such daylight robbery by Bajaj and so-called 'Bajaj Authorised service centers'. Your feedback will be of great value.
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