Re: Swiggy Mayhem!!

Topic Approved.

I notice it in a small city with 5 Lakh population, situation is this bad.

These guys have not much of a choice, I guess. They're being told to deliver on time, plus not well trained for this and their marketing targets make them hungry.
I'm not aware about exact compensation scheme though, but who doesn't want a promotion anyhow?

One minor solution is to scrap the 30 minute otherwise free like schemes, etc. and we must pay for the pizza even if its about 3-5 minutes late from the half an hour delivery. Also, training schemes must be done for such guys.

We bikers may also take up voluntary training to such riders.

Re: Swiggy Mayhem!!

It is not their mistake who riding. It is companies responsibility to ensure the safety of riders as well as others on the road. Both zomato and swiggy in rat race to grab the customer base. We can highlight the issue through their social media handles. Nothing can be done. In bangalore one food delivery boy got traffic fine for violating rules 53 times. Traffic police has to do recce to caught the offender.

Re: Swiggy Mayhem!!

As far as I'm aware, Swiggy makes a time guarantee of 30 minutes or free with select restaurants within a certain radius. Now, if there is a 30-minute guarantee, they need update their algorithms to ensure that the delivery distance isn't actually greater than 20 minutes for the said restaurant, so there's even a 10-minute buffer. Or, as you've suggested, scrap the scheme entirely. But again, this is only part of the problem.

AT LEAST 50% of the Swiggy/Zomato riders I've seen are riding one-handed - the other one is usually holding a phone, probably for navigating or for communicating with the customer/restaurant. I've personally seen 2 minor accidents in the past week because of this. How long before one of the riders get seriously injured or worse? I even remember, after one of the collisions, the victim, who was not injured, luckily, yelling at the Swiggy rider to "at least put your phone down now and ride". The Swiggy guy just rode on as if nothing had happened!

I believe that the Swiggy and Zomato DO NOT take enough action when the issue is brought out on their social handles. There must be a bigger way to bring this to light - possibly with video or photographic evidence?

Could we as xBHPians, without putting ourselves or others at risk, start clicking pictures and videos and sharing them on this platform so we can consolidate and bring this to light? For instance, I use a dash-cam on my car that I can collect videos from going forward. Can others also please share the same whenever you get the chance? It could be an initiative to take action and start changing this around, perhaps?

Re: Swiggy Mayhem!!

My God. I've heard & seen about such stuff, but I had no idea situation was this bad, as the situation you described.


Yes, a Great idea. Let us start collecting the videos and pics first..

But, I suggest that you first try approaching them via their customer care or manager's email.
I doubt they will listen to one or two persons saying something, but before we go about 'exposing', we must try to approach them privately and give them a chance to take action.

After that of course, if they ignore the issue, then we can choose to go public...

Re: Swiggy Mayhem!!

Of course. I’ve already tweeted them and I’m waiting for a response. None as yet. Let’s see where this leads.

Re: Swiggy Mayhem!!

I feel the rider is responsible and NOT the company. I am in no way taking sides either.

I say this because the person who accepts delivery orders have the knowledge of the locality he supposed to deliver to. So they would have an idea of about how much time is needed to deliver an order. Even after knowing this , the person would accept the order and break road rules to deliver so that he get on to the next order.

I have also seem few instances where the rider is using GPS navigation on mobile with one hand and calculating the next turn by breaking a series of road rules.

I feel they should be fined heavily or have their license suspended for few months.

Go eXtreme .

Re: Swiggy Mayhem!!

To be fair, yes. The company isn’t responsible for rule-breaking the rider indulges in. But once it is brought to the attention of the company, what they should be doing is making sure that they pick responsible riders. The onus of this lies on them - after all, it is their brand image that’s being trampled by these unruly riders. If people can provide photographic evidence of the rule-breaking, the company should no longer engage that rider anymore.

As for the riders themselves, yes. They need to be fined heavily or dealt a suspension of license. They are putting themselves and others in a lot of danger. I would not be exaggerating by saying that these riders are not alive because of their “skill”, but because of the mercy of others on the road who do everything they can to avoid hitting these guys.

Re: Swiggy Mayhem!!

I work as delivery boy in swiggy in kochi.first and foremost,dont blame us for fast driving or driving in wrong side.Most luxury car owners drive in the middle of the road,how do you expect us to overtake,if there is no space for overtaking.in kochi,at around 12am,middle of the night,you can see porsche boxster 718 or some luxury car owners,drive at faster speed and dont even stop at traffic lights.indian mindset,different rules for rich people and different rule for poor

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I wonder,are there cameras anywhere across india?checking vehicle speed.people should give way to bikers,driving in the middle of the road.huh,come on.A ministers son,can get away with the accident,if he killed 4 people.But,,a swiggy driver,who is just doing job.people have problems.the great indian mindset.

Re: Swiggy Mayhem!!

Vivek, if it's your name. With all due respect, this thread isn't started to justify the wrong-doings of the upper class and condemn those of riders belonging only to Swiggy or Uber. Let me first point out that whether it is a Porsche Boxster breaking the rules or a TVS 50, it's all the same - rules are being broken. That being said, the way the traffic flows and the way people (and animals) walk on the road makes it near impossible to follow all the rules all the time. For instance, you could be riding at the prescribed speed limit of 40 kmph on a major road, while the bus or truck bearing down behind you at 60+ kmph would make it very unsafe for you to do so in the first place. Therefore, it is understandable that CERTAIN rules need to be broken at certain points of time to keep ourselves safe on the roads too. (Anyone else on this thread is most welcome to disagree with me on this and share their opinion.)

However, let me also point out that a Swiggy rider's job IS NOT breaking traffic laws and putting others on the road at risk. Their job is to deliver food in the safest manner possible in a reasonable amount of time. This thread was started, NOT because Swiggy/Uber/Zomato riders overtake vehicles on the road (which is what many number of us would do), but because a large number of them, as seen and testified by a number of others in this very thread, flout some basic rules that would endanger a number of people on the road.

I think a lot of people would agree with me (I hope) when I say that, while overtaking vehicles is justified, swerving into oncoming traffic to do so is not. While wearing hands-free headsets and taking phone calls while riding is acceptable, using one hand to hold your mobile phone to take calls or view maps and ride in arterial traffic is NOT acceptable or advisable. And riding down the wrong side of one-way roads, flying past a red signal or reckless riding on the road is NOT acceptable. And they are not "just doing their job" while doing all this.

xBHP is a forum that endorses safety while riding motorcycles, safety being paramount. I'm sure that you'll be able to understand that as a motorcycle enthusiast and not take offense at the primary point of discussion on this thread, unless you are one among the rule-breakers.

Re: Swiggy Mayhem!!

If you see such rule breakers, feel free to tweet Mumbai Traffic Police page. Or send them the info on Facebook page. With pictures.
But, this doesn't give you a right to break rules, no matter the duty you're performing.
Please understand that such attitude is responsible for the problem. "Others doing it, so why not me?" is the macro level problem!

Everyone breaks rules, why? Because everyone else is breaking rules...... Let that sink in your mind.


If we have to be a sustainable community, we have to do self introspection and self improvement. Blaming the other community never pays..


Also, we're not blaming you, but blaming the company.
This delivery is one area where you must NEVER HAVE TARGETS of any kind. Just give them fixed salary, let them do their job, simple.

Re: Swiggy Mayhem!!

Completely agree with this. The incentive to deliver to a fixed or a minimum number of people to earn bonuses could be causing a lot of these riders to ride pretty desperately and recklessly. Another thing that I have been wondering is whether these riders have gone through a solid training program and given an orientation to what their expectations are, and the necessity to make safety just as much a priority as delivering the goods.