Re: 3 Month Old Honda Activa Engine Problems

Query Approved

FB might not be the best place to get a response.

Have you tried posting your problem here - Honda

Re: 3 Month Old Honda Activa Engine Problems

Thanks Monk for the link.
I have made a complaint from this page too.
I just hope somebody responds to the complaint soon.
It seems the engines of Honda Two Wheelers do not come close to the reliability of Honda Cars in India. I have read a number of reports of engine failures in Honda Two-Wheelers.

Styler

Re: 3 Month Old Honda Activa Engine Problems

Yes you are right about what u heard. Two-wheelers Honda are not at all reliable, they tend to smoke very soon.
Can't help u, sorry!
But never ever try to replace any Hero bike with Honda. Take my words if u want to live trouble free. Rest is upon you.

Re: 3 Month Old Honda Activa Engine Problems

Hi

This is a follow up on the problem I reported here with a Honda Activa Scooter that my friend Harvinder was having.

I had reported the problem on the Honda Website Honda . I also sent a mail to [email protected] [email protected]

Honda people contacted Harvinder and called the Scooter to Bhasin Honda for a check-up.

The scooter is less than 6 months old and it is having the following problems from the beginning.
1. There is lot of vibration
2. There is an unusual sound from the engine
3. The engine oil level goes down within a week of topping up. It seems the engine is burning up engine oil.

Now the Honda people are still not willing to do anything about it, and are washing their hands off the problem. They wrote me a mail telling me that since the scooter has been driven for 10,000 kms and this implies that it is of outstanding quality and they feel the scooter is normal.

Now any technical person will agree that it is not normal for the oil level constantly go down in a six month old engine.

The sad part is that even after the president of Honda Two Wheelers India is informed, still they are not willing to fix the problem with a scooter under warranty.

We are shocked by Honda's response and the complete disregard for after sales service and warranty. I am going to take it up to the end.

Here is a copy of the email with my response to Honda...

Hi,

If you say that the following problems, specially the engine oil level going down is normal, all I can say that you are a company with no ethics and no regards for the customers.
The scooter has the following problems and these are not normal.
1. There is lot of vibration
2. There is an unusual sound from the engine
3. The engine oil level goes down within a week of topping up. It seems the engine is burning up engine oil.

Further, the vehicle has been used for around 10000 kms and the its performance has remained stable with regard to engine sound/vibration which itself is an indication of outstanding product quality.

With this statement you are trying to imply that 10,000 kms is sufficient life for a Honda Scooter, and 10,000 kms of running denotes outstanding product quality. If problems happen with the engine at 10,000 kms your company will wash your hands of any warranty.

Anyways now that you have refused to resolve the problem of a 6 month scooter under warranty be ready for what we can do about it.
I work for the media, and you will soon see the story about this customer experience and harassment on all consumer protection programs on television including fightback, in the next few weeks.
Moreover I will be highlighting this entire episode in all social media including facebook, and all of Honda Pages on Facebook.
We have already appointed a lawyer and will be taking legal action in the consumer court for harassment and damages.

The day is not far when you will be writing a mail of an apology to me

Amit Kalra (On behalf of Harvinder Singh)

Re: 3 Month Old Honda Activa Engine Problems

best of luck for your fight and keep us posted.

----consecutive posts auto-merged-----

best of luck for your fight and keep us posted.

Re: 3 Month Old Honda Activa Engine Problems

come on paul, such comments are least expected from a biker like you

Re: 3 Month Old Honda Activa Engine Problems

Best of luck sir! HMSI is very sly and unscrupulous at times. They should not and must not get away with this! Such cases are frequently heard of from the company


Sent from my iPhone using xBhp Connect

Re: 3 Month Old Honda Activa Engine Problems

Any update? Have they responded back to you?

Re: 3 Month Old Honda Activa Engine Problems

[MENTION=61471]Styler[/MENTION] , i hope you are seriously taking legal action.. once you 'threaten' them, its better you follow your 'threat' i.e. in this case legal action (if you do not get a proper response to fix the bike)
because only a very negligible % of people approach the consumer forum (and every manufacturer knows this well) - so unless you push them to the edge, you wont be seeing much results.