Tweet
Dear motorheads!
I seek your help regarding an ordeal I am currently facing with my brand new Hyundai Venue N Line N8 Turbo, purchased from Kamal Hyundai, Airoli, Navi Mumbai. Me and my family were so excited as this being our first brand new car after having driven a used and unreliable car for almost a decade. It has just been 20 days/~350kms with the car and it has already broken down, towed and resting at the Service Centre. Attaching images/video for your reference.
I have been following the practice of idealing the car for a minute due to the turbo property. However, it all started with the car jerking and knocking during startup, continued while driving. In reverse gear this happened more and the car usually stalled. The dual exhausts also started to throw black-ish smoke. The RPM during the knocking randomly kept fluctuating between 0.4k and 1k. Initially, I thought it was due to low fuel levels. But when I refilled to almost half the tank, this knocking still continued and got worse. I called the Hyundai Service Centre and they sent a technician for a checkup. He connected a touch device to analyze the issue. Everything was OK as per the device. He suggested to get the car towed to the service station wherein they could do a thorough inspection. Error message on the display below:-
Upon a quick inspection of the spark plugs, they came to a conclusion that this all happened due to an adulterated fuel. All the three spark plugs had turned black at the tip due to carbon deposition. The did a quick quality test of the fuel by 1.) comparing the color and 2.) pouring it on hand to see how fast it evaporates without leaving any trace. Pic below :-
The thing is, I have been refueling my motorcycle (RE Interceptor BS6) and car from this fuel pump close to my location for almost 4 years. Infact, hundreds of people in my society have been refueling from here. Nobody has ever heard or experienced a contaminated/adulterated fuel situation ever from this station. One more fact, Kamal Hyundai showroom, from where I purchased this car is right opposite to the fuel station. They too haven't heard anything about this fuel contamination at this specific station.
The service center convinced me about the contamination which lead to the carbon deposition on the spark plugs and suggested to get the fuel line, fuel pump, fuel chamber, spark plugs cleaned + changed and existing fuel to be discarded. But this wouldn't be covered by the insurance nor would it come under warranty. They gave me quotation of 3500+GST. I agreed and they started work on it the next morning. I was almost waiting for the good news that everything was OK after a 25km test and was ready to take my car home.
But it wasn't. Although the knocking/jerking wasn't there in the test run, the spark plug in cylinder 3 started to get black. After having cleaned everything and having run the car on new fuel, the problem still appeared. I was now concerned and even more stressed about the fact that the problem could be much bigger.
Now their new guess is that either the mesh gill (jali) inside the turbo could have ruptured, causing the air to pass through the cylinder #3 to #1 which is causing the sparkplugs to turn black one after the other. Or there could be a problem with the catalytic converter. Both of these problems sound scary and expensive. They have given me a time of 2 days to figure out what could the underlying problem be. I am waiting for their revert and hoping for this nightmare to end soon and get my car back.
My questions are:
1) Does this genuinely look like a bad fuel situation or could it be a manufacturing issue?
2) Does this thing get covered under warranty or insurance? I am really not looking forward to spend another dime on a new car.
3) Could I have received a defective car?
Looking for your suggestions and guidance. Thank for your patience.
Regards,
Swapnil
I seek your help regarding an ordeal I am currently facing with my brand new Hyundai Venue N Line N8 Turbo, purchased from Kamal Hyundai, Airoli, Navi Mumbai. Me and my family were so excited as this being our first brand new car after having driven a used and unreliable car for almost a decade. It has just been 20 days/~350kms with the car and it has already broken down, towed and resting at the Service Centre. Attaching images/video for your reference.
I have been following the practice of idealing the car for a minute due to the turbo property. However, it all started with the car jerking and knocking during startup, continued while driving. In reverse gear this happened more and the car usually stalled. The dual exhausts also started to throw black-ish smoke. The RPM during the knocking randomly kept fluctuating between 0.4k and 1k. Initially, I thought it was due to low fuel levels. But when I refilled to almost half the tank, this knocking still continued and got worse. I called the Hyundai Service Centre and they sent a technician for a checkup. He connected a touch device to analyze the issue. Everything was OK as per the device. He suggested to get the car towed to the service station wherein they could do a thorough inspection. Error message on the display below:-
Upon a quick inspection of the spark plugs, they came to a conclusion that this all happened due to an adulterated fuel. All the three spark plugs had turned black at the tip due to carbon deposition. The did a quick quality test of the fuel by 1.) comparing the color and 2.) pouring it on hand to see how fast it evaporates without leaving any trace. Pic below :-
The thing is, I have been refueling my motorcycle (RE Interceptor BS6) and car from this fuel pump close to my location for almost 4 years. Infact, hundreds of people in my society have been refueling from here. Nobody has ever heard or experienced a contaminated/adulterated fuel situation ever from this station. One more fact, Kamal Hyundai showroom, from where I purchased this car is right opposite to the fuel station. They too haven't heard anything about this fuel contamination at this specific station.
The service center convinced me about the contamination which lead to the carbon deposition on the spark plugs and suggested to get the fuel line, fuel pump, fuel chamber, spark plugs cleaned + changed and existing fuel to be discarded. But this wouldn't be covered by the insurance nor would it come under warranty. They gave me quotation of 3500+GST. I agreed and they started work on it the next morning. I was almost waiting for the good news that everything was OK after a 25km test and was ready to take my car home.
But it wasn't. Although the knocking/jerking wasn't there in the test run, the spark plug in cylinder 3 started to get black. After having cleaned everything and having run the car on new fuel, the problem still appeared. I was now concerned and even more stressed about the fact that the problem could be much bigger.
Now their new guess is that either the mesh gill (jali) inside the turbo could have ruptured, causing the air to pass through the cylinder #3 to #1 which is causing the sparkplugs to turn black one after the other. Or there could be a problem with the catalytic converter. Both of these problems sound scary and expensive. They have given me a time of 2 days to figure out what could the underlying problem be. I am waiting for their revert and hoping for this nightmare to end soon and get my car back.
My questions are:
1) Does this genuinely look like a bad fuel situation or could it be a manufacturing issue?
2) Does this thing get covered under warranty or insurance? I am really not looking forward to spend another dime on a new car.
3) Could I have received a defective car?
Looking for your suggestions and guidance. Thank for your patience.
Regards,
Swapnil
Attached Files
