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Major Issues with TVS company and showroom coordination! Help Required

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  • Major Issues with TVS company and showroom coordination! Help Required

    Sometime in December my bike had clocked around 10,000 KMs and it got some real bad steel against steel sound from the engine despite the oil levels being normal. I gave it for service saying that my oil seal was leaking, so was the engine packing and a zillion other problems in the bike.

    On taking the bike from the showroom I noticed that nothing much had been adjusted... they probably just changed the oil and they told me that they had changed the clutch coil magnet under warranty.

    1 day later...the noise returns...the clutch locks up... the oil continues to leak from everywhere. I return the bike for service on Jan 13th..and till today the bike is still at the showroom. The guy at teh showroom had not started any work on the bike even though they said they would return the bike in 2 days...they demanded me for a new tyre saying that the old one is fully punctured and completely worn out.

    So I went around looking for a new tyre as the showroom guys - refused - to start work on my bike without the tyre . I looked out for Michellins, MRFS , whatever I could get and guess what ...they dont have the same profile as Apache 180 . you cant fit higher profile tyres of the same alloy size without 'welding' some parts.

    If anyone here knows what tyre can be fitted on the apache 180 without much adjustments...please help out

    So yeah I asked the service center guys what tyre could be fitted and they're like "I don't know". The head mech of the service center said "he doesn't know. I'll give you the alloy ..you go look for a tyre."

    I accepted to their thing and I asked them if I could come and look at the service cause so far all your services have been very bad . They replied - "You ask whatever you need.Other than that mind your own business"

    So I went to meet the manager of the showroom - Koohinoor TVS Chennai - for those who want to know . I told that guy this is the scene and he said he can only get me the tyre and other than that you can't do anything about it.

    - Point to be noted by all - TVS in chennai doesnt have stock for Apache 180 tyres...ANYWHERE. Their factory does not send them tyres either .

    The manager calls up the factory and he's like Customers waiting can you please send some tyres to the showroom as soon as possible?

    The guy said no...The manager lost his cool and he goes like " I dont want this issue to leave my office . Please send tyres. Bye"

    He told me he'll get me the rear tyre...I asked him when and the reply was He doesn't know.

    If anybody on XBHP knows how I can let the higher authorities know...PLEASE..PLEASE HELP ME.

  • #2
    Thread Approved

    Edited your thread title.
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    • #3
      Originally posted by ~Sathya~ View Post
      Sometime in December my bike had clocked around 10,000 KMs and it got some real bad steel against steel sound from the engine despite the oil levels being normal. I gave it for service saying that my oil seal was leaking, so was the engine packing and a zillion other problems in the bike.

      On taking the bike from the showroom I noticed that nothing much had been adjusted... they probably just changed the oil and they told me that they had changed the clutch coil magnet under warranty.

      1 day later...the noise returns...the clutch locks up... the oil continues to leak from everywhere. I return the bike for service on Jan 13th..and till today the bike is still at the showroom. The guy at teh showroom had not started any work on the bike even though they said they would return the bike in 2 days...they demanded me for a new tyre saying that the old one is fully punctured and completely worn out.

      So I went around looking for a new tyre as the showroom guys - refused - to start work on my bike without the tyre . I looked out for Michellins, MRFS , whatever I could get and guess what ...they dont have the same profile as Apache 180 . you cant fit higher profile tyres of the same alloy size without 'welding' some parts.

      If anyone here knows what tyre can be fitted on the apache 180 without much adjustments...please help out

      So yeah I asked the service center guys what tyre could be fitted and they're like "I don't know". The head mech of the service center said "he doesn't know. I'll give you the alloy ..you go look for a tyre."

      I accepted to their thing and I asked them if I could come and look at the service cause so far all your services have been very bad . They replied - "You ask whatever you need.Other than that mind your own business"

      So I went to meet the manager of the showroom - Koohinoor TVS Chennai - for those who want to know . I told that guy this is the scene and he said he can only get me the tyre and other than that you can't do anything about it.

      - Point to be noted by all - TVS in chennai doesnt have stock for Apache 180 tyres...ANYWHERE. Their factory does not send them tyres either .

      The manager calls up the factory and he's like Customers waiting can you please send some tyres to the showroom as soon as possible?

      The guy said no...The manager lost his cool and he goes like " I dont want this issue to leave my office . Please send tyres. Bye"

      He told me he'll get me the rear tyre...I asked him when and the reply was He doesn't know.

      If anybody on XBHP knows how I can let the higher authorities know...PLEASE..PLEASE HELP ME.
      You are correct about the tyre size for the Apache; the 110/80 is unique and is not available from other Indian manufacturers. I would suggest you fit a 120 profile tyre from any other manufacturer. In any case, the standard fitment TVS tyres are rubbish when it comes to grip!

      Comment


      • #4
        Refer to TVS Motorcycle Ownership thread. Search for Torq's posts there. You will get email IDs of some TVS's higher ups.

        EDIT:
        A Ilango <A.Ilango@tvsmotor.co.in>
        HS.Goindi@tvsmotor.co.in,
        Ananda.Krishnan@tvsmotor.co.in,
        Pradeep.Bhatt@tvsmotor.co.in,
        aj.ashoke@scl.co.in,
        BV.Sridhar@tvsmotor.co.in

        Hope this does it.
        Last edited by NitinGirish; 02-11-2010, 07:58 PM.
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        • #5
          PS: If I were you , I would have switched to a 120/17 tyre or the R15s tyre!
          Last edited by satyenpoojary; 02-14-2010, 11:52 AM. Reason: ooops!
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          • #6
            For service assisstance, u can use the mail IDs given. For the tire, u can use even the R15 rear tire or any other 120/80. Since ur bike is an RTR180 with a 17-inch rim, u got zillion options to choose from... I have no experience or idea with Kohinoor TVS, Chennai but I have tried GOODWILL TVS and RAMKAY TVS. Both of them are good. I wud recommend either of them...
            Democracy is when 2 wolves and a sheep meet to decide who is for dinner. Liberty is when the sheep has a gun.

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            • #7
              Re - apache 180 tyres

              dude, rtr 180 comes with a 18 inch rim, i suggest you go for Pirelli 110/90-18 tubeless. tvs tyres suck big time. i have pirelli tyres on my rear wheel. they beat even the mrf's for grip and the tyres don skid at any condition (unless you lose the balance).
              Everybody has their own version of TRUTH!!!!!!

              Comment


              • #8
                ^^Nops, the 180 comes with 17" rear!!

                sigpic

                Comment


                • #9
                  The apache with R15's rubbers were tested on track and it makes one helluva difference.
                  TVS 50 XL -> 125 XXL : TVS VICTOR GL : YAMAHA R15-S : YAMAHA FZ1n :: KTM RC 390

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                  • #10
                    i dont understand what does the tyre have to do with the oil leaking and the grinding noises from inside.

                    Tell the service centre to give you a clear estimate of what the issue is, what parts need to be replaced, and as a customer you need it on paper. Simple. Any attitude on their part, just tell em that you are calling up TVS head office and will bring this to their attention, and lodge a formal complaint in CORE against their dealership.

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                    • #11
                      IMO, do a sweet talk with Kohinoor (best is to take a friend of your who can do this) & get your bike out of their service centre ASAP in a bare running condition. Take out your bike to a totally new service centre (probably a small time A.S.S who has lesser number of bikes to service everyday will help) & list out all the problems there to get it fixed. Taking this to top management will only aggrevate this issue further & your bike staying in their service bay for some more time.
                      Skill is what keeps you on a Motorcycle
                      Awareness + Skill is what keeps you out of harm's way
                      ATGATT + Awareness + Skill means you might Live To Ride another day

                      Comment


                      • #12
                        increase the top speed of rtr fi

                        hi guys,

                        i need inputs to help me in gaining the top speed for my rtr fi. i can do a 130 max in a racing position and in a downhill. i wanna hit atleast 145km. is there anything i can do?

                        Does Fi variant have a Racing perfomance kit available. can i have more insight into it. sorry i am replying on this thread coz don wanna create new one.

                        Thanks
                        \\Andy//
                        Everybody has their own version of TRUTH!!!!!!

                        Comment


                        • #13
                          Originally posted by ajextreme View Post
                          hi guys,

                          i need inputs to help me in gaining the top speed for my rtr fi. i can do a 130 max in a racing position and in a downhill. i wanna hit atleast 145km. is there anything i can do?

                          Does Fi variant have a Racing perfomance kit available. can i have more insight into it. sorry i am replying on this thread coz don wanna create new one.

                          Thanks
                          \\Andy//
                          130 is a good speed for the 160fi and seems your bike is in top condition .to hit 145 you will need to do some serious engine mods and Fi makes it even harder as tuning a carb is easier . No racing kit is available from TVS in the market .

                          Comment


                          • #14
                            Hey ajextreme, not to offend you, as Sathya is discussing about an issue that is totally different from yours, can you open a new thread for this pls?
                            Last edited by aargee; 02-15-2010, 09:30 AM.
                            Skill is what keeps you on a Motorcycle
                            Awareness + Skill is what keeps you out of harm's way
                            ATGATT + Awareness + Skill means you might Live To Ride another day

                            Comment

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