News Approved

+1. AFAIK, all that RE could do is (in case!) if they decide to fix something is do it silently to the new batch without even bothering about the existing customers.

atleast they are acknowledging it and replacing it..rather than denying and replacing silently.

Triumph has a history of excellent customer management. Earlier, it was due to the inherent good manners infused into the company by its employees but without much of a corporate culture type of thing behind it. In the John Bloor era, it has become even better. I remember having read in one of my old Auto India/Indian Auto Journals that Triumph used to replace scuffed fairings FOC for owners who gave their bikes for a full service. This was back in the early Nineties, around the time when the notorious Hayabusa cracked frame issue was haunting Suzuki. But Suzuki blamed owners and charged them for repairs to the frame while Triumph just did the job quietly and thereby retained its loyal customer base.

This and many such positives were the reasons why John Bloor resurrected what is admittedly one of THE most hallowed names in motorcycle history from becoming lost history altogether...

I do remember having read about the Triumph guys replacing scratched and dented fairings and other such cosmetic parts. I have put on hold buying an enfield for now. I look forward to something that would appeal to people like me in the 1 lakh mark pricing from Triump.