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Norton, under its new management, has issued a recall for the V4 SS models sold to customers in 2019 and early 2020. After an extensive review of the production practices and quality control, the management stumbled upon at least 35 different faults and issues with the V4 SS models sold in the said period of time.
Now owned by TVS Motor Company, Norton Motorcycle Company Limited has mentioned that the issues with V4 SS go back to the models sold in 2019 and early 2020. This means that it happened before Norton was bought by TVS Motor Company in 2020. According to the reports, the new management of Norton, under TVS Motor Company's ownership, undertook the review and found that some of the said issues are serious and enough to put both the rider and the motorcycle at risk.
What that entails is while TVS Motor Company and Norton's new management may not be responsible for these defects, they are willing to help the customers with fixes via the means of this recall. What's obvious here is that the said motorcycle and the models in question were manufactured under Stuart Garner's (Norton's former CEO) leadership.
According to the reports, the owners of the V4 SS motorcycles manufactured in 2019 and early 2020 are being contacted individually. The email sent out to the owners is transparent, highlights the issues and provides customers with steps they can take to reduce the risk till the recall procedure is seen through.
John Russell, Interim CEO of Norton Motorcycles, said:
“As part of an ongoing quality assessment and product development program for V4-SS models manufactured by NMUL Realisations Limited, we have identified certain defects and safety concerns on V4-SS bikes sold to customers in 2019 and in early-2020. Under the guidance of the DVSA, we are in direct contact with all affected registered V4-SS owners to address the safety issues in relation to the faults that have been identified.
“Since acquiring the company last year, we have been carrying out due diligence and product review protocols that we follow to strict measure in order to ensure the safety of the customers that ride the motorbikes which bear the famous Norton name. As a result of that process, we have discovered 35 potential defects in total that fall into one of three categories, either a safety recall, a check and replace if required, or a service action. While the ‘new Norton’ management was not involved in the production and supply of these bikes and is not responsible for the cause of these faults, we are voluntarily taking certain actions under the guidance of the DVSA to assist with potential safety problems and to ensure the good name of Norton continues.
“We appreciate that the owners of these bikes will be concerned. We are advised by the Liquidators that affected owners may be able to make a claim for the costs of repairs to NMUL Realisations Ltd (in Liquidation) as part of the Liquidation and have worked with the Liquidators to ensure that those owners have been told how such claims should be made.”
Now owned by TVS Motor Company, Norton Motorcycle Company Limited has mentioned that the issues with V4 SS go back to the models sold in 2019 and early 2020. This means that it happened before Norton was bought by TVS Motor Company in 2020. According to the reports, the new management of Norton, under TVS Motor Company's ownership, undertook the review and found that some of the said issues are serious and enough to put both the rider and the motorcycle at risk.
What that entails is while TVS Motor Company and Norton's new management may not be responsible for these defects, they are willing to help the customers with fixes via the means of this recall. What's obvious here is that the said motorcycle and the models in question were manufactured under Stuart Garner's (Norton's former CEO) leadership.
According to the reports, the owners of the V4 SS motorcycles manufactured in 2019 and early 2020 are being contacted individually. The email sent out to the owners is transparent, highlights the issues and provides customers with steps they can take to reduce the risk till the recall procedure is seen through.
John Russell, Interim CEO of Norton Motorcycles, said:
“As part of an ongoing quality assessment and product development program for V4-SS models manufactured by NMUL Realisations Limited, we have identified certain defects and safety concerns on V4-SS bikes sold to customers in 2019 and in early-2020. Under the guidance of the DVSA, we are in direct contact with all affected registered V4-SS owners to address the safety issues in relation to the faults that have been identified.
“Since acquiring the company last year, we have been carrying out due diligence and product review protocols that we follow to strict measure in order to ensure the safety of the customers that ride the motorbikes which bear the famous Norton name. As a result of that process, we have discovered 35 potential defects in total that fall into one of three categories, either a safety recall, a check and replace if required, or a service action. While the ‘new Norton’ management was not involved in the production and supply of these bikes and is not responsible for the cause of these faults, we are voluntarily taking certain actions under the guidance of the DVSA to assist with potential safety problems and to ensure the good name of Norton continues.
“We appreciate that the owners of these bikes will be concerned. We are advised by the Liquidators that affected owners may be able to make a claim for the costs of repairs to NMUL Realisations Ltd (in Liquidation) as part of the Liquidation and have worked with the Liquidators to ensure that those owners have been told how such claims should be made.”
