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Honda customer support...or lack of it

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  • #16
    honda....are you listening???

    great buy and then bad service kills all the fun. am sure you are upset. i have heard of one cb1000r in pune not getting registered for the last 2 months and the customer is running around in circles.
    as for me i had a good experience with suzuki when i got my black K9 busa. all went some what smoothly till delivery, rto and registration was the problem, but the pune dealer swargate suzuki had to go personally for 5 days to the rto to sort out the registration.
    HONDA if you are reading this you need to do damage control quickly.
    cheers on your new buy.
    dreams come true..

    Comment

    • #17
      Congrats on your new ride...
      Indeed sad to hear about the "Coldness" showed by Honda towards such premium customers...
      I was expecting better treatment since Honda directly handles the SBK sales...

      PS: Waiting for more pics and a ride report
      Hammer the racetrack. Pace yourself on the street.

      IBA Number: 47054

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      • #18
        did u mail honda about all this?? any response??


        My offerings to the gods of speed -

        - KTM Duke 200
        - Yamaha RXZ 5 speed


        Comment

        • #19
          Sweet ride bro. Looks bad ass.
          As for the customer support....its sad. Paying 10 lakhs up words does demand good service. Heck anything a customer pays for demands good service.
          Hopefully Honda will put more heart into their SBK business.

          Ride safe man.
          " RIDE In Peace MARCO #58"
          http://www.viaterra.in/Default.aspx [One Stop Shop for Adventure Gear]

          Comment

          • #20
            actually honda in india is happy wid UNI,,activa,,STUNNER....dats all
            sigpic
            2005-06 @ activa n ambition
            2006-09 @ ambition
            2010... @ yamaha R-15, new ACTIVA
            2015:-R15(V1),Iron 883,Activa

            biker REDEfined

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            • #21
              i am actually going to import my first bike in December... Lets see how bad i get shafted by customs and all the people i have to pay to get the thing in.... As for the bike does it have to be a certain year????


              B.T.W nice bike those things are made to handle as well..... Get used to that hydrolic clutch. enjoy.

              Comment

              • #22
                Bike Lover

                Try contacting Honda at

                South Regional Office
                Honda Motorcycle & Scooter India Pvt. Ltd
                Kareem Towers,
                #19/5 & 19/6, 2nd Floor
                Cunningham Road,
                Bangalore - 560052
                Tel: 22282419 / 22384090 / 91
                Fax: 22282409

                Speak to Mr.Mahesh ([email protected]). He is Zonal incharge for TN, Pondy & Kerala.

                Krishna Prasad is the Honda Engineer taking care of Superbikes in Chennai.
                I heard there are around 19 Honda Superbike users in Chennai and as far as I know, the Honda engineer visits customer site directly and do the service.

                Bangalore folks contact Sachin Jain ([email protected])
                +91-9611899818

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                • #23
                  Just hope that you don't have any problems with the bike for which you need support from the company. Trust me, we have had and are having a very difficult time with Honda.
                  sigpic StreetFighter

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                  • #24
                    man, this thread is so old, I thought its a new topic, and was surprised to see my reply in it !!
                    Guess, the owner was venting out his frustration (can be frustrating if you cant ride your superbike much), and now as his first post is his only, it seems he is in love or something with his honda and completely forgotten that he ever complained ?
                    May the torque be with you..
                    My first F1 @ Sepang

                    Comment

                    • #25
                      Originally posted by srinathj View Post
                      Hi All:
                      6) A week later I'm still waiting for the bike to be registered as paper work is getting delayed, the problem is the dealer does not care as he did not sell you the vehicle, Honda Sales got their money so they don't care.
                      Sorry to read your ordeal and Honda 'should' look into this ASAP.

                      Any broker would have done this work and I for one wouldn't have cared and got this done myself with a bit of palm-greasing. (The registration work IS a part of the seller and it should have been taken care of promptly)

                      Congratulations and enjoy your ride

                      EDIT--Just read fireblah's reply and realized my folly

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                      • #26
                        fireblah is right.......this topic is from 2009....hehe

                        Comment

                        • #27
                          even though the topic is old its not irrelevant.
                          honda's service is pathetic. dont know about sbks
                          but getting a uni or stunner or shine serviced in itself is a big ordeal.
                          to hear even sbk users face this problem is just pathetic.
                          honda service centres here have that attitude with them.
                          feel like slapping them on their face. as if we are asking them
                          to give us and service the bike for free !
                          Regardless, Life shall go on.

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