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WE ARE HAPPY TO ANNOUNCE THAT WE ALL 2017 DUKE 390 OWNERS HAVE BEEN GIVEN A WARRANTY EXTENSION OF 1YR/10K KMS BY KTM INDIA. KUDOS TO KTM FOR THIS MOVE. CHEERS!!!!!
EVEN THOUGH ONLY A GROUP OF 30-40 INDIVIDUALS WERE PROACTIVE IN THIS PROTEST, ALMOST 4500 OWNERS WILL BE BENEFITTED. THANKS TO ALL WHO SHOWED ACTIVE SUPPORT.
@ Mods : Kindly move the thread to the relative section if required.
To everyone out here who owns 2017 DUKE 390,
We, the Mumbai based Duke 390 17’ owners have started this thread to protest against KTM for selling us a unfinished and incomplete product in the form of 2017 D390.
I will first list out all the common issues faced and then I will explain how we are planning to take it ahead with KTM.
The issues are listed below with the status of KTM on the same :
KTM says they need to open the engine and then find out the root cause of this issue. And no its not during cold starts that this happens. It happens anytime. Our debate is, why a new engine which hasn’t been even run for 10k kms needs to be opened? We will not allow this as KTM doesn’t have any firm solution on this issue. They are using our bikes as R&D bikes and using us as beta testers.
2. Coolant mixing with Engine oil : No permanent solution
This issue is a major fault in the assembly of the engine. This is not limited to one or two bikes, many users have posted this and KTM works on it silently by opening the engine in the SVCs and try to fix it in an uncontrolled environment.
3. Engine kills itself while in motion : No permanent solution
KTM doesn’t have a firm solution for this. They managed to solve issue in some bikes by replacing the accelerator/engine kill switch assembly. But I would like to add more. I was riding on a highway on first lane at 90kmph. Suddenly the bike turned off and engine kill ON message popped up on the TFT. By gods grace, I was able to control the bike and thankfully saved myselves from getting rear ended by oncoming vehicle.
This is a life threatening issue and KTM haven’t even announced a countrywide recall to fix this issue. Lets say they managed to fix it temporarily by changing accelerator assembly, but how do they guarantee that this thing would not happen to the new assembly? Hardly even 10 months and below 10k kms this assembly has created issues in most of the bikes, there is no guarantee that the new one will work flawlessly. KTM is playing with our lives.
4. TFT consoles turns OFF abruptly while riding: No permanent solution
KTM has initially replaced TFT consoles for some users, but when they got to know that the issue is in all the bikes, they stopped giving TFT replacement even when under warranty. This is not acceptable. TFT costs as much as 20k INR and if issues persists, after 2 years we all D390 users will be milching cows for KTM.
5. Colour ghosting seen in RPM shift band on TFT : No permanent solution
After a few softwares updates, still this issue is present for many users and remains unsolved. People have been complaining but KTM isn’t responding with a permanent solution. Just a software update is needed and still hasn’t been fix after almost an year after launch.
6.Bike stalls while stopping at signal or when picking up from 1st gear : No permanent solution
Now people who don’t own this bike might probably say that we don’t know how to pickup bikes from 1st gear, but that’s not the case here. Most of the users have faced this issue repeatedly.
7. Engine kills itself when idling : No permanent solution
Whenever we start a bike, we let it idle for warming up before moving. This bike suddenly kills off the engine during warming up. KTM doesn’t have any solution
8. Lights stay ON after key removal : No permanent solution
A few people have even reported that lights stay ON even after removing the ignition key. KTM doesn’t have any answers as yet
9. Bluetooth connectivity of TFT with phone : No permanent solution
There have been several software updates released by KTM for fixing this issue and to our surprise they have even failed in fixing a software bug. I think fixing a hardware issue is a farcry as far as KTM is concerned.
10. Fog/Moisture/water inside TFT console, Lights and indicators : No permanent solution
KTM will blame this on some climate conditions, entry of rain water and all reasons. But if a particular part is made to be protected from water, water shall not seep in, in any case whatsoever. Why is even water entering the TFT console? Do we allow mobile manufacturers to allow water/moisture to go inside a mobile screen? No we don’t. Similarly we will not tolerate this from KTM too.
We need replacement of TFT consoles immediately.
11.Headlamp unit vibration : No permanent solution
Byfar the most innovating thing that KTM has suggested its service people to do, is to add a spring and washer inside the main screw that holds the HLU in place. Kudos to them, but they haven’t managed to suppress the vibration by 1%. Issues is still persistent and annoying. Need replacement of HLU, but as we know it will cost them a bomb to do a recall, they are hesitant to replace it.
12.Throttle getting stuck : No permanent solution
This is again a thing which is a part of the accelerator assembly. For me, this was replaced twice already in a span of 10months. The problem might arise abruptly again. Throttle gets stuck in traffic also and the bike revs till will forcefully decrease the throttle. Imagine you let go of the clutch in this situation, you will rear end someone for sure
13. Sprocket kit durability : Partial Solution : Replace
Imagine changing a 3k chain sprocket set every 8-9 k kms that too with sane riding and maintanence with proper chain clean and chain lube after every 500kms. The chain sprocket set provided in this bike is nothing but pure Bajaj quality. Its not even worth to cleaning and lubing. KTM says replace after every 8k kms. They should see the competition. We says bike is made locally so its cheap, but at the same time, we should not forget that KTM is using cheap parts for that cost cutting.
14. Snatchy throttle response : No solution
Now we know that it’s the way this bike is, but then whats the use of RBW if the throttle response at low rpms hasn’t improved compared to old gen duke 390s. We leave this upto KTM how to manage this issue.
15. Colour fading on levers and chassis : No solution
KTM has used substandard paint quality on the new duke 390 and its evident from the fact that even before one year the paint has started feeling off from different placed on the bike. Re-paint it or replace the faded parts is the solution, but KTM is silent.
16. Wordings near keyhole have faded : No permanent solution
Wordings like Ignition ON/OFF, Lock have faded away within an year says a lot about what KTM is giving to its customers.
17. Screeching sound from front brakes : No permanent solution
This issue has been reported since day1 and KTM doesn’t have any firm solution on this. They blame it on the dust. To some extent they are right, but we haven’t seen it happening on most bikes using disc brakes.
18. Random errors on TFT ( Low oil pressure, ABS failure, ECU failure) : No permanent solution
Some error or another pops up out of nowhere on TFT console. KTM tried it via software updates but haven’t be able to fix it on all the bikes. Still random errors keep popping up.
19. Randomly clutch slips and gear lever stays down while downshifting : No solution
This was reported right from day one and still this issue persists. KTM hasn’t done anything to address this issue.
20. Indicator start automatically during rainy season: No permanent solution
KTM didn’t bother to solve this as they blame it on rains. God bless us and save us from KTMs policies.
All the above issues as said are been faced by most of the 2017 batch owners. We have repeatedly followed up with KTM & area service managers on emails and calls, but we haven’t got any response. With this quality we should rather say that the bike is sold for more than what its worth for.
Seems KTM has adopted a policy in which rather than announcing a countrywide recall they are resorting to solve issues of some individuals by calling them individually. But I am sure that those individuals are the people who are not much well versed with the technicalities or the extent of issues their bike has. The area service managers try to sell their stories of how the problem arises and all, but we wont be fooled by this strategy.
We have bought a bike by our hard earned money and we didn’t pay to get only more issues and less bike. We have been visiting service centres after every alternate week for resolutions but we come back empty handed wasting our energy, time and fuel. None of which KTM is even bothered of. Let alone our problems, they aren’t even bothered to solve the issues they have sold to us in the form of 2017 duke 390.
Our demands are crystal clear :
We Mumbai lads have decided to draft a letter directed towards KTM with all the issues and demands. It will be signed by all owners. This letter will then be distributed to all SVCs and we will make banners asking KTM to meet our demands and exposing why KTM needs to announce an official recall. We will make sure we are heard across the nation. But only Mumbai guys cannot do it alone. We need our brothers from other cities to join us in this. Lets together show that a manufacturer cannot run away by selling bad quality product to us without compensating.
We will make sure we stand with our banners in front of KTM service centres and showrooms.
NOTE : This protest shall be silent. Violence is prohibited. No property must be damaged during this protest.
Requesting XBHP mods, youtube vloggers, Social media fames to come forward and share this as much as possible. If we don’t do this now, the Indian manufacturers will never understand the meaning of a QUALITY product. We need to change the mindset. They need to learn from the Japs.
Draft letters can be emailed to people from other cities. You can contact me via email route ([email protected])
PFA letter written to KTM NATIONAL SERVICE HEAD. Kindly add your names, emails IDs and phone numbers in the letter. Take a print and submit to all KTM svcs and showrooms.
Regards,
KTM Mumbai owners
EVEN THOUGH ONLY A GROUP OF 30-40 INDIVIDUALS WERE PROACTIVE IN THIS PROTEST, ALMOST 4500 OWNERS WILL BE BENEFITTED. THANKS TO ALL WHO SHOWED ACTIVE SUPPORT.
@ Mods : Kindly move the thread to the relative section if required.
To everyone out here who owns 2017 DUKE 390,
We, the Mumbai based Duke 390 17’ owners have started this thread to protest against KTM for selling us a unfinished and incomplete product in the form of 2017 D390.
I will first list out all the common issues faced and then I will explain how we are planning to take it ahead with KTM.
The issues are listed below with the status of KTM on the same :
- RPM shoots up to 3.5K during startup, settles down, again shoots up abruptly : No permanent solution by KTM
KTM says they need to open the engine and then find out the root cause of this issue. And no its not during cold starts that this happens. It happens anytime. Our debate is, why a new engine which hasn’t been even run for 10k kms needs to be opened? We will not allow this as KTM doesn’t have any firm solution on this issue. They are using our bikes as R&D bikes and using us as beta testers.
2. Coolant mixing with Engine oil : No permanent solution
This issue is a major fault in the assembly of the engine. This is not limited to one or two bikes, many users have posted this and KTM works on it silently by opening the engine in the SVCs and try to fix it in an uncontrolled environment.
3. Engine kills itself while in motion : No permanent solution
KTM doesn’t have a firm solution for this. They managed to solve issue in some bikes by replacing the accelerator/engine kill switch assembly. But I would like to add more. I was riding on a highway on first lane at 90kmph. Suddenly the bike turned off and engine kill ON message popped up on the TFT. By gods grace, I was able to control the bike and thankfully saved myselves from getting rear ended by oncoming vehicle.
This is a life threatening issue and KTM haven’t even announced a countrywide recall to fix this issue. Lets say they managed to fix it temporarily by changing accelerator assembly, but how do they guarantee that this thing would not happen to the new assembly? Hardly even 10 months and below 10k kms this assembly has created issues in most of the bikes, there is no guarantee that the new one will work flawlessly. KTM is playing with our lives.
4. TFT consoles turns OFF abruptly while riding: No permanent solution
KTM has initially replaced TFT consoles for some users, but when they got to know that the issue is in all the bikes, they stopped giving TFT replacement even when under warranty. This is not acceptable. TFT costs as much as 20k INR and if issues persists, after 2 years we all D390 users will be milching cows for KTM.
5. Colour ghosting seen in RPM shift band on TFT : No permanent solution
After a few softwares updates, still this issue is present for many users and remains unsolved. People have been complaining but KTM isn’t responding with a permanent solution. Just a software update is needed and still hasn’t been fix after almost an year after launch.
6.Bike stalls while stopping at signal or when picking up from 1st gear : No permanent solution
Now people who don’t own this bike might probably say that we don’t know how to pickup bikes from 1st gear, but that’s not the case here. Most of the users have faced this issue repeatedly.
7. Engine kills itself when idling : No permanent solution
Whenever we start a bike, we let it idle for warming up before moving. This bike suddenly kills off the engine during warming up. KTM doesn’t have any solution
8. Lights stay ON after key removal : No permanent solution
A few people have even reported that lights stay ON even after removing the ignition key. KTM doesn’t have any answers as yet
9. Bluetooth connectivity of TFT with phone : No permanent solution
There have been several software updates released by KTM for fixing this issue and to our surprise they have even failed in fixing a software bug. I think fixing a hardware issue is a farcry as far as KTM is concerned.
10. Fog/Moisture/water inside TFT console, Lights and indicators : No permanent solution
KTM will blame this on some climate conditions, entry of rain water and all reasons. But if a particular part is made to be protected from water, water shall not seep in, in any case whatsoever. Why is even water entering the TFT console? Do we allow mobile manufacturers to allow water/moisture to go inside a mobile screen? No we don’t. Similarly we will not tolerate this from KTM too.
We need replacement of TFT consoles immediately.
11.Headlamp unit vibration : No permanent solution
Byfar the most innovating thing that KTM has suggested its service people to do, is to add a spring and washer inside the main screw that holds the HLU in place. Kudos to them, but they haven’t managed to suppress the vibration by 1%. Issues is still persistent and annoying. Need replacement of HLU, but as we know it will cost them a bomb to do a recall, they are hesitant to replace it.
12.Throttle getting stuck : No permanent solution
This is again a thing which is a part of the accelerator assembly. For me, this was replaced twice already in a span of 10months. The problem might arise abruptly again. Throttle gets stuck in traffic also and the bike revs till will forcefully decrease the throttle. Imagine you let go of the clutch in this situation, you will rear end someone for sure
13. Sprocket kit durability : Partial Solution : Replace
Imagine changing a 3k chain sprocket set every 8-9 k kms that too with sane riding and maintanence with proper chain clean and chain lube after every 500kms. The chain sprocket set provided in this bike is nothing but pure Bajaj quality. Its not even worth to cleaning and lubing. KTM says replace after every 8k kms. They should see the competition. We says bike is made locally so its cheap, but at the same time, we should not forget that KTM is using cheap parts for that cost cutting.
14. Snatchy throttle response : No solution
Now we know that it’s the way this bike is, but then whats the use of RBW if the throttle response at low rpms hasn’t improved compared to old gen duke 390s. We leave this upto KTM how to manage this issue.
15. Colour fading on levers and chassis : No solution
KTM has used substandard paint quality on the new duke 390 and its evident from the fact that even before one year the paint has started feeling off from different placed on the bike. Re-paint it or replace the faded parts is the solution, but KTM is silent.
16. Wordings near keyhole have faded : No permanent solution
Wordings like Ignition ON/OFF, Lock have faded away within an year says a lot about what KTM is giving to its customers.
17. Screeching sound from front brakes : No permanent solution
This issue has been reported since day1 and KTM doesn’t have any firm solution on this. They blame it on the dust. To some extent they are right, but we haven’t seen it happening on most bikes using disc brakes.
18. Random errors on TFT ( Low oil pressure, ABS failure, ECU failure) : No permanent solution
Some error or another pops up out of nowhere on TFT console. KTM tried it via software updates but haven’t be able to fix it on all the bikes. Still random errors keep popping up.
19. Randomly clutch slips and gear lever stays down while downshifting : No solution
This was reported right from day one and still this issue persists. KTM hasn’t done anything to address this issue.
20. Indicator start automatically during rainy season: No permanent solution
KTM didn’t bother to solve this as they blame it on rains. God bless us and save us from KTMs policies.
All the above issues as said are been faced by most of the 2017 batch owners. We have repeatedly followed up with KTM & area service managers on emails and calls, but we haven’t got any response. With this quality we should rather say that the bike is sold for more than what its worth for.
Seems KTM has adopted a policy in which rather than announcing a countrywide recall they are resorting to solve issues of some individuals by calling them individually. But I am sure that those individuals are the people who are not much well versed with the technicalities or the extent of issues their bike has. The area service managers try to sell their stories of how the problem arises and all, but we wont be fooled by this strategy.
We have bought a bike by our hard earned money and we didn’t pay to get only more issues and less bike. We have been visiting service centres after every alternate week for resolutions but we come back empty handed wasting our energy, time and fuel. None of which KTM is even bothered of. Let alone our problems, they aren’t even bothered to solve the issues they have sold to us in the form of 2017 duke 390.
Our demands are crystal clear :
- Need atleast 2 years extended warranty for all the 2017 manufactured D390s
- Need replacement of parts with known issues immediately, but with a written agreement that the parts wont fail within a given timeline.
- Need a deadline date to fix the issues we have. “We will do it” wont be accepted. Rather it should read as “ We will do it on or before
”. All in written - For engine oil and coolant mix cases, a detailed RCA report to be submitted with details in how and why the coolant mixes with engine oil. If it’s a manufacturing defect, (ofcourse it is) shall be replaced with a new engine.
We Mumbai lads have decided to draft a letter directed towards KTM with all the issues and demands. It will be signed by all owners. This letter will then be distributed to all SVCs and we will make banners asking KTM to meet our demands and exposing why KTM needs to announce an official recall. We will make sure we are heard across the nation. But only Mumbai guys cannot do it alone. We need our brothers from other cities to join us in this. Lets together show that a manufacturer cannot run away by selling bad quality product to us without compensating.
We will make sure we stand with our banners in front of KTM service centres and showrooms.
NOTE : This protest shall be silent. Violence is prohibited. No property must be damaged during this protest.
Requesting XBHP mods, youtube vloggers, Social media fames to come forward and share this as much as possible. If we don’t do this now, the Indian manufacturers will never understand the meaning of a QUALITY product. We need to change the mindset. They need to learn from the Japs.
Draft letters can be emailed to people from other cities. You can contact me via email route ([email protected])
PFA letter written to KTM NATIONAL SERVICE HEAD. Kindly add your names, emails IDs and phone numbers in the letter. Take a print and submit to all KTM svcs and showrooms.
Regards,
KTM Mumbai owners
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