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1. Do you think the ambience in the existing service stations is good ? If NO then what do you think the ambience must be like?
1. Ans - The ambience is small so less bikes are serviced it should be big enough to accomodate 10 bikes and its a service centre and one is concerned to look whats happening with his bike not to see anything else, for rest all there are lot of theatres in the city
2. Do you think educating the customer about the bike and its maintenance will enhance the rapport with the customer?
2. Ans - yes so one knows how to troubleshoot so atleast the bike runs till the service center
3. Have you been able to get a complete transparent service at your last or regular service station ? If YES in what way were you satisfied?
3. Ans - yes but i was not satisfied as hero honda center in wakdewadi, didnt resolved my problems
4. Do you think night servicing option is a good idea?
4. Ans - yes, if they work on weekends
5. What do you think is the ideal time required to service a bike?
a. 3hrs
b. 4hrs
c. 5hrs
5. Ans - C, as servicing just and getting to the root cause are two different things
6. If the ideal time chosen is the least and you think time is money, then how much extra are u willing to pay on the ideal cost ?
a. Rs 50
b. Rs 75
c. Rs 100
6. Ans - C, provided they should really service it like professionals, i wont mind shelling something extra
7. What do you think is the ideal cost for servicing a bike (Basic oils and Excluding spares)?
a. 350
b. 400
c. 500
7 . Ans - C, I wont paying more also till i am satisfied using t for rest of the non servicing days
8. Do you like to have a door delivery and pickup of your bike, If YES then how much are you ready to pay per Km ?
a. Rs 3
b. Rs 4
c. Rs 5
8. Ans - C, yes but i would pay them only if my all issues are resolved or answer A is ok if servicing quality is bad.
9. Your name, email id&Name of the bike currently owned?
9. Ans - shrinath v rao, [email protected] hero honda splendor
10. Current Average amount spent on servicing each time (excluding spares)
10. Ans- Oil change, carb servicing, wheel alignments and all cost around 600 per month as the bike is 10 years old.
As a side note: One should always discuss with the customer of installing high quality spares not just the parts of their own companies like munjal who manufactures 3rd grade shockers, compared to gabriel and boost their sales by folling customer where at same cost we can get high end quality parts
1. Ans - The ambience is small so less bikes are serviced it should be big enough to accomodate 10 bikes and its a service centre and one is concerned to look whats happening with his bike not to see anything else, for rest all there are lot of theatres in the city
2. Do you think educating the customer about the bike and its maintenance will enhance the rapport with the customer?
2. Ans - yes so one knows how to troubleshoot so atleast the bike runs till the service center
3. Have you been able to get a complete transparent service at your last or regular service station ? If YES in what way were you satisfied?
3. Ans - yes but i was not satisfied as hero honda center in wakdewadi, didnt resolved my problems
4. Do you think night servicing option is a good idea?
4. Ans - yes, if they work on weekends
5. What do you think is the ideal time required to service a bike?
a. 3hrs
b. 4hrs
c. 5hrs
5. Ans - C, as servicing just and getting to the root cause are two different things
6. If the ideal time chosen is the least and you think time is money, then how much extra are u willing to pay on the ideal cost ?
a. Rs 50
b. Rs 75
c. Rs 100
6. Ans - C, provided they should really service it like professionals, i wont mind shelling something extra
7. What do you think is the ideal cost for servicing a bike (Basic oils and Excluding spares)?
a. 350
b. 400
c. 500
7 . Ans - C, I wont paying more also till i am satisfied using t for rest of the non servicing days
8. Do you like to have a door delivery and pickup of your bike, If YES then how much are you ready to pay per Km ?
a. Rs 3
b. Rs 4
c. Rs 5
8. Ans - C, yes but i would pay them only if my all issues are resolved or answer A is ok if servicing quality is bad.
9. Your name, email id&Name of the bike currently owned?
9. Ans - shrinath v rao, [email protected] hero honda splendor
10. Current Average amount spent on servicing each time (excluding spares)
10. Ans- Oil change, carb servicing, wheel alignments and all cost around 600 per month as the bike is 10 years old.
As a side note: One should always discuss with the customer of installing high quality spares not just the parts of their own companies like munjal who manufactures 3rd grade shockers, compared to gabriel and boost their sales by folling customer where at same cost we can get high end quality parts
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