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I've tried to be brief , some of it is a part of the letter I sent to hero (email and speed post ..) . Please give your precious opinion , what should I do :
22.7.2013
I went there because the engine oil drain hole of my glamour (2007 model ) bike had got damaged .
The service supervisor (Mr. Anil Kumar) told me that the whole crank case needed to be replaced and it could not be repaired. Actually it could have been easily replaired with the help of lathe machine.
So I agreed , He gave me delivery time of 4.30 pm but delivered it atabout 6.45 pm.
I had a telebooking for the service a day before (mine was 2nd number on the list ) and reached there at 8.40 am.
They managed to wash the bike till 12.00 ,then mechanic worked on it for an hour, left that and took another bike for service , did that for 3.30 hours .
He didn't perform the job well because :
1. the crankcase replaced is certainly a used one ,as it's paint quality is rough and the paint comes off easily when even touched ligtly . it has scratches. There was no mention of crankcase bearings and seals in the bill.
2. After the service , the engine oil is leaking into the combustion chamber.
3.The bike is smoking.
4. The engine was not cleaned before and after opening it ,so dirt and dust got into it . Proper overhaul procedure was not followed.
5.The mechanic removed the cylinder by hitting with a hammer like thing and damaged the cylinder .
6. the engine produces an annoying tik-tik sound.
7. there was one bolt missing which binds engine to the chasis.
I complained on the spot about all the problems but they didn’t listen and ignored me completely.
12 .08.2013
I went at the service center to complaint but they didn’t listen.They behaved very rudely. The manager pretended to be busy on a phone call that seemed to never end.
18.09.2013
The manager of Himgiri Automobiles Pvt. Ltd.( A-19, New Jhilmil Industrial Area,Near Shahadara Flyover, G T Road, Jhilmil, Delhi – 110095 , Contact No.011 47357000 ) called me to ask the reason why I was making complaints , I told him the troubles they’ve caused . He insisted that I should visit the service center , so I decided to give it one last chance .
On 18.09.2013 , I went to the service center . The manager (Jitender kumar , cellphone no.9868789917 ) came and ordered the bike to be taken for inspection . They fiddled with the bike , and found out the
following :
1. The bike was consuming engine oil (as I had told them). There was some annoying noise from the engine since they opened it for the first time . These problems occured after they opened the engine to replace crank case.
2. They said they couldn’t do anything about the crankcase and it came as it was i.e. with really bad paint job and scratches .
3. The solution according to them was to change the piston rings and valves . They told the price of these items to be Rs. 1000 (excluding labour charges.)
I told them not to do it as I knew :
a. They were trying to rob me again ,and they were not certain that the problem would be solved or not .
b. All the problems have been caused by their faulty workmanship & dishonest mentality ; therefore they should do all the work free of charge. They have caused immense problems.
They must give what I’ve paid for i.e. a new crankcase and a proper overhaul and compensation for all the troubles they’ve caused.
They have caused huge mental and financial problem.
I’ve attached a photo of the bill. They’ve messed up with the whole engine and bike.
Hero Moto should think seriously before giving authorization to such people to service their bikes.
Hero Moto’s reputation depends on the action taken & I’m sure that you will not disappoint .
16.10.2013
Manager of that service ce[IMG][/IMG]nter called and said he and his dishonest crew did the right thing , no matter what my complaint was. He said that he didn’t have any solution for my problem and will talk to the regional office about this . He said the engine didn’t need to be cleaned before it had to be opened , everything’s fine.
18.10.2013
Manager of that service center called and said that he had talked to the Regional Hero Center and they said to change the Piston rings and valves free of cost but didn’t say anything about the replaced crankcase. I was busy at that time so didn’t conversate for long , and told him that I would call him when I am free.
Now, friends , suggest me the best course of action .
Thanks
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[/IMG]
22.7.2013
I went there because the engine oil drain hole of my glamour (2007 model ) bike had got damaged .
The service supervisor (Mr. Anil Kumar) told me that the whole crank case needed to be replaced and it could not be repaired. Actually it could have been easily replaired with the help of lathe machine.
So I agreed , He gave me delivery time of 4.30 pm but delivered it atabout 6.45 pm.
I had a telebooking for the service a day before (mine was 2nd number on the list ) and reached there at 8.40 am.
They managed to wash the bike till 12.00 ,then mechanic worked on it for an hour, left that and took another bike for service , did that for 3.30 hours .
He didn't perform the job well because :
1. the crankcase replaced is certainly a used one ,as it's paint quality is rough and the paint comes off easily when even touched ligtly . it has scratches. There was no mention of crankcase bearings and seals in the bill.
2. After the service , the engine oil is leaking into the combustion chamber.
3.The bike is smoking.
4. The engine was not cleaned before and after opening it ,so dirt and dust got into it . Proper overhaul procedure was not followed.
5.The mechanic removed the cylinder by hitting with a hammer like thing and damaged the cylinder .
6. the engine produces an annoying tik-tik sound.
7. there was one bolt missing which binds engine to the chasis.
I complained on the spot about all the problems but they didn’t listen and ignored me completely.
12 .08.2013
I went at the service center to complaint but they didn’t listen.They behaved very rudely. The manager pretended to be busy on a phone call that seemed to never end.
18.09.2013
The manager of Himgiri Automobiles Pvt. Ltd.( A-19, New Jhilmil Industrial Area,Near Shahadara Flyover, G T Road, Jhilmil, Delhi – 110095 , Contact No.011 47357000 ) called me to ask the reason why I was making complaints , I told him the troubles they’ve caused . He insisted that I should visit the service center , so I decided to give it one last chance .
On 18.09.2013 , I went to the service center . The manager (Jitender kumar , cellphone no.9868789917 ) came and ordered the bike to be taken for inspection . They fiddled with the bike , and found out the
following :
1. The bike was consuming engine oil (as I had told them). There was some annoying noise from the engine since they opened it for the first time . These problems occured after they opened the engine to replace crank case.
2. They said they couldn’t do anything about the crankcase and it came as it was i.e. with really bad paint job and scratches .
3. The solution according to them was to change the piston rings and valves . They told the price of these items to be Rs. 1000 (excluding labour charges.)
I told them not to do it as I knew :
a. They were trying to rob me again ,and they were not certain that the problem would be solved or not .
b. All the problems have been caused by their faulty workmanship & dishonest mentality ; therefore they should do all the work free of charge. They have caused immense problems.
They must give what I’ve paid for i.e. a new crankcase and a proper overhaul and compensation for all the troubles they’ve caused.
They have caused huge mental and financial problem.
I’ve attached a photo of the bill. They’ve messed up with the whole engine and bike.
Hero Moto should think seriously before giving authorization to such people to service their bikes.
Hero Moto’s reputation depends on the action taken & I’m sure that you will not disappoint .
16.10.2013
Manager of that service ce[IMG][/IMG]nter called and said he and his dishonest crew did the right thing , no matter what my complaint was. He said that he didn’t have any solution for my problem and will talk to the regional office about this . He said the engine didn’t need to be cleaned before it had to be opened , everything’s fine.
18.10.2013
Manager of that service center called and said that he had talked to the Regional Hero Center and they said to change the Piston rings and valves free of cost but didn’t say anything about the replaced crankcase. I was busy at that time so didn’t conversate for long , and told him that I would call him when I am free.
Now, friends , suggest me the best course of action .
Thanks
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[/IMG]
) and give them very clearly and in strong words if nothing will happened within specified date, you will take this matter to consumer court... 
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