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Riding Jacket Lost In Transit
Hello,
I had ordered my first riding jacket about 2 and a half months ago, online from a reputed seller from South India. The owner sent the jacket through Speed Post service (Tracking ID ET078059613IN) and alas i have still not got that jacket. The tracking info shows that it was received at Palam TMO on 18/09/2016 and after that there is no clue of it. I am intentionally not mentioning the company or owner's name so that people should not straightaway start thinking negatively about them.
I inquired from the owner on phone and he said that he would file a complaint with the Postal Department. The postal department told him that the complaint could only be booked after 15 days from the dispatch date. He did so and lodged a complaint with them after 15 days. A month passed by and nothing changed.
In the meanwhile I also hash-tagged Postal Department on Twitter with the tracking ID and they said that they would get back to me soon, which they have not till now.
I sent some more tweets as reminders and I guess on a couple more instances they said that they were sorry for inconvenience and they would get back to me soon. Nothing happened.
In the meanwhile, I also sent my friend from Delhi to Palam TMO which was so difficult to find and believe me finding its phone number is a challenge of the highest degree. They were at their usual best and said they need to have the bag number in which item was shipped. My friend told them that how is he supposed to know the bag number and its they who should be finding it. Somehow Palam TMO employees sent an e-mail to the post office from where jacket was shipped, requesting them to tell them about the bag number and in a few hours they reverted back and wrote them back the bag number in which jacket was sent. Still, they were not able to find it.
I called Palam TMO people, again told them the bag number and the employee attending to my call asked someone and put me on hold for sometime and told me that they have not received that bag at Palam TMO. The tracking info however showed that it was received at Palam TMO (now they have removed this information from tracking page but I have got the screenshot of the same when it showed that it was received there).
I sent whatsapp messages to the owner stating that we need to do something about it. I got no reply from him. I called him a week ago and told him that its about 2 months now and I have not got the jacket . He said that he has been filing complaint reminders to postal people, every week since then. I somehow believe him as he seems to be a decent man. He told me that he would decide something on it on Tuesday (22/11/2016) as he was going for a ride and would be back by Monday. I have not heard from him yet.
I am feeling frustrated and seek your suggestions on how to proceed further. Should I sustain any hopes of getting that jacket or should I do something else?
Please, help.
Thanks in advance.
I had ordered my first riding jacket about 2 and a half months ago, online from a reputed seller from South India. The owner sent the jacket through Speed Post service (Tracking ID ET078059613IN) and alas i have still not got that jacket. The tracking info shows that it was received at Palam TMO on 18/09/2016 and after that there is no clue of it. I am intentionally not mentioning the company or owner's name so that people should not straightaway start thinking negatively about them.
I inquired from the owner on phone and he said that he would file a complaint with the Postal Department. The postal department told him that the complaint could only be booked after 15 days from the dispatch date. He did so and lodged a complaint with them after 15 days. A month passed by and nothing changed.
In the meanwhile I also hash-tagged Postal Department on Twitter with the tracking ID and they said that they would get back to me soon, which they have not till now.
I sent some more tweets as reminders and I guess on a couple more instances they said that they were sorry for inconvenience and they would get back to me soon. Nothing happened.
In the meanwhile, I also sent my friend from Delhi to Palam TMO which was so difficult to find and believe me finding its phone number is a challenge of the highest degree. They were at their usual best and said they need to have the bag number in which item was shipped. My friend told them that how is he supposed to know the bag number and its they who should be finding it. Somehow Palam TMO employees sent an e-mail to the post office from where jacket was shipped, requesting them to tell them about the bag number and in a few hours they reverted back and wrote them back the bag number in which jacket was sent. Still, they were not able to find it.
I called Palam TMO people, again told them the bag number and the employee attending to my call asked someone and put me on hold for sometime and told me that they have not received that bag at Palam TMO. The tracking info however showed that it was received at Palam TMO (now they have removed this information from tracking page but I have got the screenshot of the same when it showed that it was received there).
I sent whatsapp messages to the owner stating that we need to do something about it. I got no reply from him. I called him a week ago and told him that its about 2 months now and I have not got the jacket . He said that he has been filing complaint reminders to postal people, every week since then. I somehow believe him as he seems to be a decent man. He told me that he would decide something on it on Tuesday (22/11/2016) as he was going for a ride and would be back by Monday. I have not heard from him yet.
I am feeling frustrated and seek your suggestions on how to proceed further. Should I sustain any hopes of getting that jacket or should I do something else?
Please, help.
Thanks in advance.
Thank you once again for approving the thread.
I will write to them asap.
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