Tweet
During October 2014, I bought DSG Genesis Jacket from planetdsg.com.
I liked the design, and was very excited.
Within 2 rides, I noticed stitches on back shoulder side were going bad.
I contacted DSG, and shared the photographs.
I haven't heard from them after that. I tried to contact a couple of times, but no response.
I stitched things with my hand, started wearing, and now stitches on other side are going bad. You can see threads getting out all over jacket.
Compared to my alpinestar jacket which have used so many times I can't count, is still in great shape.
I would recommend anyone buying any product from DSG. Their customer service is bad.
Following would probably justify why I hold such strong opinion about DSG:
They sent me two jackets by mistake. I called them, told them, and asked them to get extra jacket picked up. They didn't get it picked for almost two months. I called them again, and they asked me to send it.
I sent the jacket bearing the courier expenses (750 bucks - Kanpur to Pune). They are yet to refund money I spent on courier. I reminded and called and emailed them.
I had bought tank pads, they shipped after six months that too after many calls and reminders.
This has happened in past, kept my money for months, and then refunded it instead of shipping the items.
I liked the design, and was very excited.
Within 2 rides, I noticed stitches on back shoulder side were going bad.
I contacted DSG, and shared the photographs.
I haven't heard from them after that. I tried to contact a couple of times, but no response.
I stitched things with my hand, started wearing, and now stitches on other side are going bad. You can see threads getting out all over jacket.
Compared to my alpinestar jacket which have used so many times I can't count, is still in great shape.
I would recommend anyone buying any product from DSG. Their customer service is bad.
Following would probably justify why I hold such strong opinion about DSG:
They sent me two jackets by mistake. I called them, told them, and asked them to get extra jacket picked up. They didn't get it picked for almost two months. I called them again, and they asked me to send it.
I sent the jacket bearing the courier expenses (750 bucks - Kanpur to Pune). They are yet to refund money I spent on courier. I reminded and called and emailed them.
I had bought tank pads, they shipped after six months that too after many calls and reminders.
This has happened in past, kept my money for months, and then refunded it instead of shipping the items.
Comment