Saar...I'm stumbled at both these statements. Can you justify your statements pls?

OOOOOHHHH... so "made in India tag" has no credibility wrt Intl "Not made in India" tags??? So companies like VW, Honda, Yamaha, HD are fools when they are manufacturing/assembling cars/bikes here?

Bro, it'd be appreciable if you don't use offensive language in your posts.
Let's maintain the decorum of the forum.

Thanks.

It is Honda's responsibility to take feedback about dealer behavior from customers and take the dealers to task for misbehavior.

Also, as for BAL, you don't need to email Rajiv Bajaj or any higher ups. Just a simple call to the BAL Customer Care toll free has the ASC running helter skelter to rectify any issue. If not for anything else, just to save their backside from being kicked. The least Honda can do is ensure speedy action is taken in case of any complaint.

Sorry bhai if i got carried away. My bad!!

I will be glad to hear what i'm missing here bro!

I read the whole thread. All i meant was that earlier Honda was like, "Are Honda, mast hai bdia bike lambi chlegi top quality"
Now for me at least its like, "Honda??? Chal be. i don't trust it. Bhai international model CBR ke engine seize ho gye the....kya bharosa?"
You know word of mouth advertising? Honda ain't got that now. For me, Honda is dead(i say that because i'm about to buy a bike in coming time and i won't consider any Honda).

MOD MESSAGE: Refrain from making back to back posts on the forum since it is against Forum Rules. Please use Edit/Multiquote instead.

If I had money and time to spare then I too would have done something like that too.
Went to different dealers but still can't get more than 38-40kmpl even after they lean tune the bike too much. Drive is normal. Don't drive in traffic. One of my friends is facing mileage issue with his FZS. Hes getting 27-33kmpl. If performance was good then it was another thing. I doubt their technical abilities. Only concentrate on racing and don't care about products going wrong. Manufacturing defects. Dealers unhelpful. Missing my Bajaj Caliber 57kmpl

Doesnt Honda have a customer satisfactory box or a feedback after the service. I guess Yamaha has it, after the service the dealership hands over a token, which you can put in the box with different sections like 'Excellent, Good, Satisfactory, Bad' something in that line.

I think there is no need to blame company here, its the dealership, mechanic are well trained and we educated on the low end to sophisticated bikes. They know they can fix all the issues that are being reported, but current sales figures are staggering high and bikes coming to service also very high in numbers. So they ignore the issues which they feel are not important and focus on regular things. It is may be because of the fact of lack of space or lack of proper resources. Here I am not taking anyone's side but this is what was explained to me by a One of Yamaha Mechanic. This is just the other side of the coin.

ASS and dealership people should understand its not the individual showroom that they represent, they represent an international brand. But this awareness wont come that easy.

Obviously I knew you don't know the facts

So KTM's engine also had a seizure at 2K, atleast mine was at 1K, so shall we start a propaganda saying "Bajaj??? Chal be. i don't trust it. Bhai international model KTM ke engine seize ho gye the...kya bharosa?"

These are niggling issues that can happen even with BMW & even Ducati. It depends on how many vehicles experience them. If you don't like Honda, fine, I respect your view & its your bad impression about them; but carrying a wrong impression is like a rotten apple in the basket. Just with one incident (be it KTM or CBR or even R15) we cannot arrive at a conclusion.

Don't buy, why even say it Lol; There're so many fans for even age old TVS 50, I neither work for Honda nor a lover for any of the manufacturer. I'm only fanboy of products; means, I love DS125, D200, KB125 (hopefully BAL prices it right) from BAL, CBR & Activa from Honda, Fazer from Yamaha.

Answering you also Antz.Bin
Yes, they do. What I was trying to say is, Honda doesn't take these customer complaints as seriously as BAL does.

Sorry, I don't which word to omit in the QUOTE, but whatever you said is 101% TRUE. I've to share something, but will do more so at appropriate time. But bang true, word by word.

100% true...especially on a country like this!!!

When I was paying the full amount for my CBR, I was told that the PDI cannot be shown to me & will be done in a dust free room; promptly an email was sent to Honda customer care, when I went to take the delivery, the showroom manager & CBR incharge were escorting me, they carried out the PDI right in front of me, asked me several times if I were satisfied & they also told the reason that they received a complaint from Honda customer care & showed my email. Needless to say, they gave me a feedback form & asked me to rate the dealership experience.

On my account of spares issues, when I waited for a sprocket for over 45+ days, the same email never worked. I personally think the basis of the problem lies with Honda. They delegate most activities with dealership & avoid headaches & that's why I say most of the times, the issue lies with the dealers. Going by what ppl discuss here, BAL I think takes up what we call heaches for Honda seriously.

Its your experience which is getting ruined, isn't it?
It maybe the dealer's fault, but ultimately you who suffered.
Yes problems are everywhere, but important is how the company deals with it.

A little off topic here-

I went to a Hyundai showroom along my dad for a test drive of the then new i10. The showroom representative was behaving like, "Test drive only if you have to buy it. No time pass people."
WTH!!!
I shot off an angry e-mail to Hyundai and voila, the dealer called me himself to apologise and arranged a test drive.

THIS IS HOW YOU DEAL WITH CUSTOMERS.

If Honda treated the customers respectfully then it would have been better. And its a fact that their build quality has suffered over the years.

I would slightly disagree. Although your point about service capacity issues seems valid, it is the company's responsibility to ramp it up. Same is with the availability of spares. It is a typical topline number game which the manufacturer's play, while failing to realize it's long term effects.

Having said that, assuming the company has invested all it could in the support mechanism, it still doesn't justify behavioral issues. The company dictates what behaviors dealers should cultivate, specially given the company's products are pulling the profitability of the dealers. It is their mindset and requisite actions that transpire into the dealer's behavior.

A case in point, when Maruti Suzuki started their operations in India, customers were treated rashly by HM & Fiat. But even at that time, when they could have got away with low service levels, they aspired to set benchmarks. That's the kind of management philosophy which customer's deserve. Ofcourse, one off cases will always be there, but the moment you start taking each case as a one off, you are in trouble.

Going by your posts, you own both a Duke and a CBR250R?

Yes You are correct that its manufacturers to ramp it up the production of spares and also increase the number of dealership, but on the ground level it may not be possible. There can be many factors involved to startup entire new dealership, or instead of starting up entire new dealership they can setup an extension of one major showroom. There are quite a few extensions of main Yamaha showroom here in Pune and they are equally good (I am NO Yamaha fan here, I have only seen Yamaha very closely as I own a Yamaha Bike). Also as far as spares are concerned. Isnt it logical for manufacturer to be ready with the spares even before bike hits the road? In the end what are we talking about here? Expecting change in companies attitude which did not change for years? Like I said it lacks awareness.

Cheers!

He he..
True true

Hmmm...I quite accept this point because, Honda replace the entire engine for me, while KTM replaced the bore piston kit in the other case. Completely agree.

Well...that's Hyundai...want to hear about Maruti, would be amazing; let's not discuss about cars here as their target segments are completely different & we're talking about motorcycles here. Let's not change the audience just for fanboyism

maybe the Honda and its dealers thinking that since bike is built like rock they need no care at all?? They are just interested in manufacturing . rest is in the hands of buyer!

Some manufacturers are just making and selling bikes in lakhs and doesnt even care to supply any spares. I think this trait is derived from that HH heritage.

At BAL survice is poor in most cases. However there is a very quick solution. On the next day of service do a complete checkup or test ride of your bike and list issues and post them at Bajajs website using provided customer care form(link here). Next day service guys will pick the bike from your home, will fix all issues and will deliver it back at the earliest. that's simple and we gets enough time to find any service issues.