Re: Kawasaki Shuts SNK Mumbai Dealership, owners still awaiting their motorcycles.

Thread topic: Kawasaki Shuts SNK Mumbai Dealership, owners still awaiting their motorcycles.

How can the poor guys be "owners" if they haven't got their motorcycles

Re: Kawasaki Shuts SNK Mumbai Dealership, customers still awaiting their motorcycles.

^Thread title edited.

Re: Kawasaki Shuts SNK Mumbai Dealership, customers still awaiting their motorcycles.

I hope that you have signed that online petition. Although it's not legal but it should make the company realise that the way they treat their customers is being notice by everyone else, even by a probable customer and these things will affect the customer's buying decision. So hoping that Kawasaki realises their mistake and owns up and come clean proving that they actually care for their customers.

Before people come at me saying that Kawasaki did not get money and hence they are not at fault let me make my point clear.

The dealer might have gone off with the money, but people paid him money by trusting Kawasaki and not just the dealer. So it becomes their responsibility to engage with the customer who trusted the company.

Re: Kawasaki Shuts SNK Mumbai Dealership, customers still awaiting their motorcycles.

Oh yes... I forgot to mention that an online petition has been started by 'Akhil Kalsh' from Hyderabad on 'Change dot org' kindly sign it.
I have and also forwarded the same in my riding groups.


Cheers.

Re: Kawasaki Shuts SNK Mumbai Dealership, customers still awaiting their motorcycles.

IKM did a Triumph India! Now you if you speak against them on Social Media they delete your words! Big brands taking us on a ride. BTW is their no consumer court in India?

Re: Kawasaki Shuts SNK Mumbai Dealership, customers still awaiting their motorcycles.

Guys, I was constantly thinking about the dealership deposit money, but a little research on the internet has only churned out most probably a bad news for the 11 customers...

Dealer Locator FAQs - Bajaj Auto

The above official link clearly states the following points:-

"Bajaj Auto does not take any deposit from the dealer."
"Bajaj Auto will send the vehicle only on advance payment. Credit is not given by the company."
"Bank guarantee is required from any Nationalized bank as per company's guidelines."


Now, that is about Bajaj, and its not yet clear if the same holds for Kawasaki, but I don't think its different.
So, we know that, Kawasaki "may" have no deposit money, but there's a mention of bank guarantee which is the silver lining, to this otherwise bad news...


So, which bank is it?
And how will they fulfill the guarantee now?
And is the dealer (SK) really in Baharain, as his FB profile suggests?


I think only God can help the owners now...
Luckily, the guy from Chennai got his (however ruined) display bike, but the others... Let's just take God's name, and hope for the best.

Re: Kawasaki Shuts SNK Mumbai Dealership, customers still awaiting their motorcycles.


No surprize that the B@$T@8 successfully walked away with all that money when he got nothing to lose as 'Deposits'.
I wonder if Bajaj can put pressure on Kawasaki to clear its name

And please don't tell me that the 'Bank Guarantee' is the silver lining for the suffering riders... Ever since the 'Vijay Mallya' the reigning champion of 420 scams i have lost faith in them. (I feel like punching that SBI manager woman who denied me that superbike loan on some pretext or the other twice )


I fear the way things/updates on the matter have almost stopped then may be now there is no easy way but to fight it the legal way which is tedious and everlasting and sometimes even unfair at the end.

On a deeper level, i wonder if such an act is enough to kill the 'Riding Spirit' of a person

Re: Kawasaki Shuts SNK Mumbai Dealership, customers still awaiting their motorcycles.

It's high time these guys stopped fooling around on the internet and get serious and file a police complaint/case against the dealer.

I had previously explained how these dealers operate (http://www.xbhp.com/talkies/news/355...ml#post1247811). In this case of cheating by a dealer, bajaj/kawasaki are in a safe zone legally.
These guys (bajaj/kawasaki) might help 'negotiate' with the dealer, but that's about it. I doubt if they'd compensate for the dealers wrongdoings. Customers would be really lucky if these manufacturers decide to compensate them (using the bank guarantee or from their own pockets).
It's time these affected customers filed cases against the dealer and also make bajaj/kawasaki a party to it.

Re: Kawasaki Shuts SNK Mumbai Dealership, customers still awaiting their motorcycles.

A case has been registered long ago in which Kawasaki was also made a party and a notice was served to them. In reply of which Kawasaki said that they have wrongly been made a party in this case and demanded that they be removed from the case if not Kawasaki will pursue a case against the customers who have filed a case against them.

And the online petition is just to make more people aware of Kawasaki's customer care.

Re: Kawasaki Shuts SNK Mumbai Dealership, new dealership soon!

If your motorcycle got stolen from your apartment, would you ask the watchman to reimburse you? It is up to the courts to decide if Kawasaki had done enough to mitigate such cases.. as you pointed out, a deposit/bank guarantee and maybe order them to refund the customers from this pool of money.
What happened to those bank officials who gave loans to Mr.Mallya. I've seen how these bankers give loans (especially to corporates) and these loans go bad and nobody is really held accountable. But a poor guy who takes a 1 lakh personal loan is harassed to no end if he fails to clear the emi's.

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Good, everybody affected should file a case. Kawasaki can claim they have wrongly been made party (just 'threatening' tactics) but am sure any judge in his senses would fire them if kawasaki tries to sue the customer for making them a party to the case. They could at best get away with it (and not really expect compensation by suing the customer)
After all the customers who have lost their money, lost it when SNK was still an Authorized dealer. Let's see what the court decides.

Re: Kawasaki Shuts SNK Mumbai Dealership, new dealership soon!

You're right about the judge deciding the end result, fairly and square without any bias of money or so.
Because I'm no one to comment on the judiciary. Salman's driver was also a sharpshooter, and he did every crime and died. Yes, I believe.

Banks' guarantee is not a "promisory dialogue", its a documented guarantee in writing. I don't think a bank would challenge that. Mallya running away is more due to his own money clout, than a bank's weakness. These are 2 different things, we can't merge that.

But again, do we have concrete info if Kawasaki do have a bank guarantee in their hand? As of now, we don't even know if Bajaj and Kawasaki share the same dealer policy. What I shared is Bajaj's dealer policy only...

Kawasaki still said that they will try working out a solution, so let's hope they're the ones who come up with a solution... I know the legal notice they sent to a customer who paid money to their authorised dealer, its really soul crushing and one of the ugliest corporate things I ever read, but let us just hope the justice will be done, without the court of law....

Re: Kawasaki hands over the SNK's customers their motorcycles finally

Guys, I request you to read the interview carefully. I guess now the issue is solved totally. Thanks to India Kawasaki Motors to have finally settled the issue for customers. I hope Kawasaki get the fraud dealer in the legal net, and recover their lost money incurred.

In an exclusive interaction with Thrill of Driving, IKM confirms that they will be delivering bikes to aggrieved customers today.

After months of waiting for motorcycles, bounced cheques and uncertainty, over a dozen Kawasaki customers are finally getting their vehicles, courtesy India Kawasaki Motors, who have stepped in to make good where their dealer was unable to. Tarun Khanna, Manager, India Kawasaki Motors Pvt. Ltd (IKM) answered a detailed questionnaire for us prior to their official announcement and press briefing. The answers are presented verbatim.


1. Your last public communication was the announcement of the closing of the SNK Palm Beach dealership, which was responsible for the delivery of many bikes. Some 11 customers continue to wait for a resolution. What has changed?2. It appears that the dealer took orders for Kawasaki motorcycles from customers for a long period of time without delivering, and continued to take orders despite irregularities surfacing. Can you explain how this happened?3. What specifically went wrong with this dealership, and what action do you intend to take against them? Will there be legal proceedings? How will this affect your relationships with dealers?
SNK committed several breaches of the dealership agreement with IKM. Although, it is a fairly common practice in the Indian automobile industry for the dealers to fail to perform their obligations towards the customers due to many reasons, yet, SNK was facing major financial difficulties and cheating its customers and IKM. IKM is in the process of initiating legal actions against SNK. Dealers understand this situation better than anybody else and IKM has stable dealerships across India.



4. Are you making any changes to your oversight process to have more control over dealerships in future and avoid such incidents?
We have no issues with the rest of our dealers. Our business is secure.

5. Is there a timeframe for a new Mumbai dealer?
We are in discussions with some proposed dealers for Mumbai region and Kawasaki shall have a new dealer very soon.


Sales in Mumbai have been affected to some extent, but we have dealers in Pune and Surat that are able to cater to our customers in Mumbai for now.


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Source of Interview: https://thrillofdriving.com/india-ka...5f6#.8i60rmmvd

Source of Linked Photographs: Zigwheels Twitter account.

Re: Kawasaki finally hands over the motorcycles to the aggrieved SNK Palm Beach customers.

its good that bikes are finally delivered to those who booked it. but it looks like a very unapologetic stance by IKM. BAD.

Re: Kawasaki finally hands over the motorcycles to the aggrieved SNK Palm Beach customers.

Well done IKM. The bottom line is that you have delivered.