Orazo Riding Boots

Orazo Boots replied

01-05-2011, 02:10 PM
Originally posted by MadMax46 View Post

Hello all,

Thought of sharing one pathetic buying experience from orazo (::Orazo::), the much acclaimed riding boots wit ha reasonable price tag.

I have read few [posts on Xbhp where in few senior members have used the orazo boots and lately xbhp have been associated with them too as orazo have been sponsoring few events like (Best blogger, Ducati ride etc)

On 16 December 2010 my aunt placed an order for Orazo Picus (UK size 9) on their website. Order ID : 175. Received the confirmation mail about the transaction and it clearly said the delivery would be made within 14 days.

After the 14 days period has gone by I have tried contacting Orazo by phone, via email , left a pm on xbhp for the orazo guy, posted it on facebook wall of Orazo. But everything in vain. Then I received a email stating the tracking no with First Flight Courier. After that I have not heard from Orazo or First Flight and further attempts to contact either of them has been in vain. The tracking number status is Pending.

Its been 20 days and I have not yet received the Shoes. We all know at times
unavoidable circumstances pop up and delay is inevitable. But then there is a way to let the customer know about it. Sadly both Orazo and First Flight has been nothing bit horrible in terms of Customer Service and Shopping Experience.

No matter what this would be my last affair with both of them and I would definitely not recommend both the mentioned brands to nobody.

Will try to contact both Orazo and first flight again today. I have paid 2328 out of pocket for it, and every penny matters.

Hello Madmax,

We understand your anxiety in not physically receiving the boots within the an anticipated time frame, but the charge of not receiving communications and updates is a bit out of sync, given the following mailtrail with us:

QUOTE:

Dear Aruna,

First Flight, tracking number W 12411603.
They say that there was a delay due to New Year, and it will be delivered today

regards[INDENT] ----- Original Message -----
From: ********
To: Orazo
Sent: Sunday, January 02, 2011 8:46 PM
Subject: RE: Order placed on Orazosafety.com

Hi
I haven’t received the boots yet. Request you to please let me know the name of the courier and the tracking number.
Regards
Aruna

From: Orazo [mailto:[email protected]]
Sent: Tuesday, December 28, 2010 11:20 AM
To: ********
Subject: Re: Order placed on Orazosafety.com

Dear Aruna,

The boot will be despatched by First Flight tomorrow - 29th Dec.

regards[INDENT] ----- Original Message -----

[B][FONT=Arial]From:********

To: [email protected]

Sent: Monday, December 27, 2010 12:09 PM

Subject: FW: Order placed on Orazosafety.com

Hi

Could you please let me know the status on the delivery of the below item.

Regards

Aruna Savariappa

**personal info deleted**

From: [email protected] [mailto[email protected]]
Sent: Thursday, December 16, 2010 11:56 PM
To: Savariappa, Aruna (US - Hyderabad)
Subject: Order placed on Orazosafety.com

UNQUOTE

The last response from Orazo was on 3 January. 11.10 am

Further, if you track the shipment on First Flight website, link to which is:

 First Flight Couriers Ltd.

You will notice that the boots were despatched and reached Hyderabad within 14 days (by 30th Dec). If there are some logistical issues with delivery, while we are in touch with them to expedite the process, it would be a great help if you also chase them in Hyderabad.

regards

Last edited by sunilg; 01-07-2011, 01:47 PM.
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sunilg replied

01-05-2011, 01:40 PM
Grievance approved and topics merged.
Leave a comment:
MadMax46 replied

01-05-2011, 04:47 AM
Horrible experience with Orazo

Hello all,

Thought of sharing one pathetic buying experience from orazo (::Orazo::), the much acclaimed riding boots wit ha reasonable price tag.

I have read few [posts on Xbhp where in few senior members have used the orazo boots and lately xbhp have been associated with them too as orazo have been sponsoring few events like (Best blogger, Ducati ride etc)

On 16 December 2010 my aunt placed an order for Orazo Picus (UK size 9) on their website. Order ID : 175. Received the confirmation mail about the transaction and it clearly said the delivery would be made within 14 days.

After the 14 days period has gone by I have tried contacting Orazo by phone, via email , left a pm on xbhp for the orazo guy, posted it on facebook wall of Orazo. But everything in vain. Then I received a email stating the tracking no with First Flight Courier. After that I have not heard from Orazo or First Flight and further attempts to contact either of them has been in vain. The tracking number status is Pending.

Its been 20 days and I have not yet received the Shoes. We all know at times
unavoidable circumstances pop up and delay is inevitable. But then there is a way to let the customer know about it. Sadly both Orazo and First Flight has been nothing bit horrible in terms of Customer Service and Shopping Experience.

No matter what this would be my last affair with both of them and I would definitely not recommend both the mentioned brands to nobody.

Will try to contact both Orazo and first flight again today. I have paid 2328 out of pocket for it, and every penny matters.
Leave a comment:
rahulya007 replied

10-27-2010, 06:25 PM
Address of the store in Mumbai

Originally posted by GP_freak View Post

For normal riding and walking, ya, its pretty good. But people with sensitive feet, pls stay away. The feet will sweat like a pig and some might feel irritation in the feet, if you happen to use normal socks.

The one I have, had, will look similar to Coot all black. If you guys need, I can post the pics.

@Samarth 619 : What satyen told is true. Steel toe shoes are real tough.
@Satyen : All the field employees in my company are compulsorily made to wear these shoes. We have a branch in Mumbai too

Hi GP-Freak,

Can you post the address of the store in Mumbai. Are such shoes available in certain areas of Mumbai ? I am planning a visit coming Sunday and would like to know the places where i can get around 6 to 8" high ankle shoes, primarily for bullet riding. Would be great ful, if you can post the address/area of such shops. Will they be open on Sunday ?

Regards,

Rahul Korde
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Samarth 619 replied

12-31-2009, 03:27 AM
Guys, I have purchased the Orazo Coot Size 10 Water-"Resistant" Black color.
All the bills and stuff was in place.. The package included only the shoes and an original bill.

PROS:

(+) Lightweight but strong toe edge. My sister stood on it, and I couldn't feel it, due to the steel toe.

(+) Toe area is very spacey and comfortable. No sweat/ irritation even after hours.

(+) Excellent Grip. One of the Best I ever felt on shoes, including those branded ones.

(+) Overall looks are good, except from front (read in Cons).

(+) Material, Quality, Fit and Finish is great!

(+) High Value For Money, specially when those Bata's & Action's have no such features.

(+) Delivered on due date, alongwith the bill too.

(+) Feedback is good for a safety shoe. Gear changing & rear brake, all under control.

(+) Formal Appeal too, especially the black version. I can use them in College.

CONS:

(-) Takes some time getting used to. Seems a bit bigger sized than than Size 10.

(-) Looks somewhat strange from front, like those fat Charlie Chaplin shoes. But not a big problem. Can be better styled overall, keeping in mind today's times.

(-) I know its for bikers, but it's a bit uncomfortable for brisk walking, running, etc.

(-) Grabs attention among other footwear, so you might still not want to leave it outside a Temple or so...

Now, I'll use them everyday on my College Commute. Durability is the factor left to see, but I think it won't disappoint me there too. A 1 year warranty is there, but it might last longer too... Let's hope for the best.
Thanks to Sir Old Fox, burnrubbernotsoul and Mr. Vir for helping me out.

Overall Feedback: Very positive. Recommended for Road Bikers who want to be safe!
Although, not appropriate for any racing - on foot or on bike.
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Orazo Boots replied

12-11-2009, 03:21 PM
Originally posted by foruamit2004 View Post

I want to buy one pair(In hyderabad), but I'm worried about the size. any way to measure?

The sizes mentioned on the website refer to "UK" sizes. This is the same as what is more commonly known as "Bata" sizes. Our shoe sizing is quite accurate to these standards. Another point: Orazo boots are wide-fitting, so there is ample space around the toe region. So, if in doubt, you may like to choose the lower size.

I have also in the past posted that if after all this, when you receive a boot and find that you actually needed a boot one size bigger, or smaller; and you return it in the original packing, we shall exchange the same. For record, though, there has not been even one such occasion so far.
Leave a comment:
foruamit2004 replied

12-10-2009, 05:42 PM
I want to buy one pair(In hyderabad), but I'm worried about the size. any way to measure?
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Orazo Boots replied

12-10-2009, 12:35 PM
Originally posted by animeher View Post

I read a few pages back that ankle protection in Coot model is not enough. How about Falco? Is the ankle protection sufficient. I am a biker on a budget So am looking out for the best VFM riding shoes. I ride sedately at 80kmph, and stay in MH, so never face snow or sand! Need some shoe that can protect me in a crash, and at a tight budget! So which one should I go for? Falco, coot or picus?

Well, if you are looking for enhanced ankle protection (as compared to Coot), Picus is a good option. It is 8 inches high, and has an EVA plate wrapped around the ankle
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Orazo Boots replied

12-10-2009, 12:32 PM
Originally posted by bluevolt View Post

Vir, I might be around in Noida end of January or early February, and would love to drop in at your factory and have a look at your product line... perhaps we can have a look at the boot together for possible changes/improvements in materials/patterns based off available insights.

I do this for a living, so it will be fun for me!

Yes, Bluevolt, it would be our pleasure to receive you and learn from you

regards
Leave a comment:
animeher replied

12-09-2009, 11:03 AM
I read a few pages back that ankle protection in Coot model is not enough. How about Falco? Is the ankle protection sufficient. I am a biker on a budget So am looking out for the best VFM riding shoes. I ride sedately at 80kmph, and stay in MH, so never face snow or sand! Need some shoe that can protect me in a crash, and at a tight budget! So which one should I go for? Falco, coot or picus?
Leave a comment:
bluevolt replied

12-08-2009, 08:00 PM
Vir, I might be around in Noida end of January or early February, and would love to drop in at your factory and have a look at your product line... perhaps we can have a look at the boot together for possible changes/improvements in materials/patterns based off available insights.

I do this for a living, so it will be fun for me!
Leave a comment:
Orazo Boots replied

12-08-2009, 07:40 PM
Originally posted by satan69in View Post

i use the top line woodlands and i have the same issue as many others..the area where gear shifts is done has become depressed and leather is becoming brittle...plus these shoes are water resistant too but i need something solid for the rain.one which doesnt let rain seep into the insides...also i want one which can protect my feet during the LEH trip....does any orazo shoe fit my requirements...if so,then you have some customers...plz reply as soon as possible

Hi,

We offer water resistant boots (not water proof). You can check out our website.

For a trip to Leh, I would recommend I-bis - this is 12 inches high, your trouser can be tucked into the boot, it has a shin guard, a reflector, and is available in both the water resistant as well as non water resistant versions.

Recently, I understand Old Fox went for a ride to Spiti wearing Orazo boots, and he mentioned to me that he was satisfied with the performance
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Orazo Boots replied

12-08-2009, 07:33 PM
Originally posted by burnrubbernotursoul View Post

Hi Vir,
first of all congrats for the achievement .i always felt that orazo boots are really sturdy.i use it daily and now find it comfortable.overall iam satisfied with the boot but the only problem is the toe shifter protection. i mentioned in my earlier review about the scouring and now that has become worse, there's a white patch with a slight depression.i tried to cover up the white patch with polish and shiner but still on close inspection the patch shows up. though i must confess that the boot is holding up better than my other shoes. finally i had to use a home made shift protector for the boot.

now i know you have explained it umpteen time that sturdy thick leather will hold good against shift abuse for a considerable period; and the xbhp team tested it during the passion hunt, but the problem is that this is not working for me. may be iam a hard shifter but still i feel that ,if the orazo boot had come with toe shift protector it would have been a great VFM product. so kindly take my suggestion in good faith "please incorporate a sturdy shift protector in at least one of your models , or as a limited edition model to gauge the public response. a lot of guys like me will be more than happy to buy it." so can we expect a version of your boots with shift protector? ....fingers crossed please give it a serious thought. i also urge other xbhpians to express their opinion on this so that the manufacturers can get a feedback as to what improvements the customers want.

regards
vivek

Hi Vivek,

Upon reading your mail, I get the impression that the top finish of the leather of your boot has scraped off by abrasion. If I recollect well, you are located in Jaipur (the sand bowl!!). Sand has very high abrasion properties. The only way to prevent it from damaging the surface would be to remove the sand very frequently, and then use a polish which has a large wax content; preferable on a daily basis. You do mention that you are now using polish, but on closer examination, the white patch underneath is visible. Possibly, if polish was used regularly before the top finish had actually scraped out, this would not have occurred.

But having said that, I must say that you suggestion of a toe shift protector warrants serious consideration. In fact, when this feedback first came a few months ago, internally, we did some exercises. The solution would be to add another layer of material in about 1.5 to 2.0 mm thickness, with high abrasion resistance properties, at the point where the toe shifter contacts the boot. Unfortunately, by doing so, the flexing of the toe will be affected, thereby, making the boot uncomfortable to walk in. So, there is a trade of there. We felt that a boot should primarily be comfortable to walk in, and perhaps the issue of protecting the top finish of the leather should be addressed by regular maintenance.

We shall review this position again, and see if some other solutions are possible. If there is something we can come up with, keeping all considerations in mind, we shall be gladly offer it to the community.

regards
Leave a comment:
satan69in replied

12-06-2009, 10:27 AM
i use the top line woodlands and i have the same issue as many others..the area where gear shifts is done has become depressed and leather is becoming brittle...plus these shoes are water resistant too but i need something solid for the rain.one which doesnt let rain seep into the insides...also i want one which can protect my feet during the LEH trip....does any orazo shoe fit my requirements...if so,then you have some customers...plz reply as soon as possible
Leave a comment:
46wannabe replied

12-05-2009, 10:38 PM
Thats great news Vir! Congratulations! Glad to know an Indian riding gear company is garnering international acclaim.
@burnrubbernotursoul: Sounds like a good idea. although i cannot vouch for it as I do not use Orazo boots.
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