Originally posted by rsk11584
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This complaint is with regards to the 4 Free Service of My TVS Jupiter done on 11 Feb 2017. and I have sent email to TVS and dealer both regarding scratches / cracks on tail lights.
I gave my vehicle for Service and mentioned in problems the tail light guard being loose, due to a two wheeler hitting from behind at signal two months ago. At that time there were no scratches on the Tail Light Glass. After getting back my vehicle I found too many scratches on tail light glass, especially on the right side indicator and tail light. Some scratches are also on speedometer glass which is negligible.
On discussion with the Mechanic Mr.Mechanic he mentioned that as it is plastic such scratches keep on occuring in vehicles and also showed me some other vehicles which have got scratches on Tail Light. I mentioned to him that I use only microfibre cloth for cleaning vehicle and such scratches were not before.
He mentioned that this is a issue with TVS Vehicles and they have provided feedback to TVS that in Vehicles scratches are forming after some time on the tail light glass / fibre parts and is a quality issue. This issue is to be taken seriously by TVS. But the tail light scratches on my TVS Jupiter which have appeared suddenly after service can also be due to overtightening of guards around the glass / fibre leading to stress and scratches. Because so many scratches at a time seems to be a reason of stress on fibre,. I am necessarily not complaining that mechanic did it deliberately, but it is very essential that while working on any part of vehicle they should use proper procedure and guidelines so that cracks / scratches are avoided. The cracks look very bad and also affect the strength of the material.
I want specifically TVS to inspect the Vehicle and provide their views on the cracks / scratches on tail light glass, and also update that whether this is a quality issue of TVS components.
Enclosed are photos of cracks and bill copy.
Imgur: The most awesome images on the Internet
Imgur: The most awesome images on the Internet
Imgur: The most awesome images on the Internet
Imgur: The most awesome images on the Internet
I definitely know the mechanic is speaking nonsense. While tightening the guard, he overtighned the guard leading to stress on glass and scratches. But he is putting blame on TVS. I have sent email to both TVS & Sathya Motors.
I gave my vehicle for Service and mentioned in problems the tail light guard being loose, due to a two wheeler hitting from behind at signal two months ago. At that time there were no scratches on the Tail Light Glass. After getting back my vehicle I found too many scratches on tail light glass, especially on the right side indicator and tail light. Some scratches are also on speedometer glass which is negligible.
On discussion with the Mechanic Mr.Mechanic he mentioned that as it is plastic such scratches keep on occuring in vehicles and also showed me some other vehicles which have got scratches on Tail Light. I mentioned to him that I use only microfibre cloth for cleaning vehicle and such scratches were not before.
He mentioned that this is a issue with TVS Vehicles and they have provided feedback to TVS that in Vehicles scratches are forming after some time on the tail light glass / fibre parts and is a quality issue. This issue is to be taken seriously by TVS. But the tail light scratches on my TVS Jupiter which have appeared suddenly after service can also be due to overtightening of guards around the glass / fibre leading to stress and scratches. Because so many scratches at a time seems to be a reason of stress on fibre,. I am necessarily not complaining that mechanic did it deliberately, but it is very essential that while working on any part of vehicle they should use proper procedure and guidelines so that cracks / scratches are avoided. The cracks look very bad and also affect the strength of the material.
I want specifically TVS to inspect the Vehicle and provide their views on the cracks / scratches on tail light glass, and also update that whether this is a quality issue of TVS components.
Enclosed are photos of cracks and bill copy.
Imgur: The most awesome images on the Internet
Imgur: The most awesome images on the Internet
Imgur: The most awesome images on the Internet
Imgur: The most awesome images on the Internet
I definitely know the mechanic is speaking nonsense. While tightening the guard, he overtighned the guard leading to stress on glass and scratches. But he is putting blame on TVS. I have sent email to both TVS & Sathya Motors.




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