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HMSI directed to pay fine for selling defective motorcycle

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  • HMSI directed to pay fine for selling defective motorcycle

    Honda Motorcycle and Scooter India (HMSI) was asked to pay around Rs 45000/- for selling a defective motorcycle to a consumer. The ruling was given by Delhi State Consumer Dispute's Redressal Commission.


    Image for illustrative purpose only

    Honda had admitted that the bike had some problem and had changed a few parts under warranty.

    Bench Comprising Salma Noor and VK Gupta said -

    "The appellant/opposite party (Honda) very categorically and specifically admitted there was slight smoke in the motorcycle after 8-9 months of its purchase when an inspection was made by the service engineer and the ring, piston of the vehicle were replaced as it was under the warranty.
    "By the admission of the appellant it is clear that the vehicle was defective since beginning. The present loss, in our view, is Rs 45,000 to the respondent who will not be in a position to have the defective vehicle. It is clear case of deficiency in service and we are in complete agreement with the finding of the district forum,"
    Source: Honda asked to pay Rs 45,000 for selling defective motorcycle

  • #2
    Topic Approved.

    So, if Honda admits a bike's problem & replace its parts in warranty, that's supposed to be a good move, right? Well, no machine is foolproof in today's world. Reliability and all, are present as far as you treat it well.

    No Pun intended here. Just penned in my immediate thoughts, without being judgmental. Let us not generalize, based on just one news.
    ---
    Brotherhood, Rules, Freedom. Xbhp.
    Indian riding = Alertness, Anticipation and Adjustment.

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    • #3
      it is a good news and lesson taught to honda.honda is not taking us very seriously that why it is selling sub standard products in india.i too have faced so many problems with honda unicorn bike which was purchase in 2004.ultimatly i sold it at very little price.
      vijay super-1981,vespa1984,herohonda1988,herohondasleek1989,su zuki shaolin1994,herohondacbz2000,suzukiferro2000,honda unicorn2004,kawasaki-bajaj eliminator2005,rtr1802010

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      • #4
        Well Done!!
        Honda's quality is going from bad to worst, they have been taking consumers for granted and have been cashing inn on their brands legacy
        No doubt that their engine is a charm, however the the same can not be said about the quality of the bikes overall body
        Last edited by undergroundrider; 04-10-2013, 12:40 AM.

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        • #5
          Originally posted by undergroundrider View Post
          Well Done!!
          Honda's quality is going from bad to worst, they have been taking consumers for granted and have been cashing inn on their brands legacy
          No doubt that their engine is a charm, however the the same can not be said about the quality of the bikes overall body
          couldnt agree more. the cbr250 being sold at such a price as what it was/is, even the nuts & mirror holders developed rust in under 6 months on a peti-pack bike. thats downright shameful. honda needs to seriously revisit its indian OEM partners. its a honda for chirstsakes & not a piece of world war 2 junk. wake up u sleepyheads.
          ◦ ● 4-wheels move the body... 2-wheels move the soul ● ◦

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          • #6
            good, manufacturers will think twice before selling a "not so perfect" product in market.
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            • #7
              Originally posted by Samarth 619 View Post
              Topic Approved.

              So, if Honda admits a bike's problem & replace its parts in warranty, that's supposed to be a good move, right? Well, no machine is foolproof in today's world. Reliability and all, are present as far as you treat it well.

              No Pun intended here. Just penned in my immediate thoughts, without being judgmental. Let us not generalize, based on just one news.
              Honda admitting the problem and replacing the parts is fine. But how many times do they really do that ? And how many times does the customer have to follow up and run behind them to get things sorted out ? Most of us here pretty well know how these companies and service centers operate here in India (except for a rare few maybe who provide a good customer service/experience). To me it looks like this customer was taken on one such ride before getting parts replaced and that could have pissed him off to take legal action.

              If you remember our member aargee had his engine replaced on his CBR (not that he mistreated or abused the bike which caused failure) after quiet a bit of follow ups... maybe if he had gone legal he would made some compensation money

              I have no pity for these big corporations who make billions in profits with little regard for after sales service. You cant just blame the service center in question, either the manufacturer holds them ASC's by their b*&% or ultimately pays the price for deficiency in their products/services.

              IMO we need more such judgements to ensure the manufacturers are really serious on after sales service and that its just not on 'paper' but translated to action.

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              • #8
                Originally posted by s1d View Post
                If you remember our member aargee had his engine replaced on his CBR (not that he mistreated or abused the bike which caused failure) after quiet a bit of follow ups... maybe if he had gone legal he would made some compensation money
                Gone legal to make compensation? After how many years? I'm damn sure by then even R25 will be in the market. HMSI probably needs to learn how the judicial system in this country works to leverage to their benefit
                Skill is what keeps you on a Motorcycle
                Awareness + Skill is what keeps you out of harm's way
                ATGATT + Awareness + Skill means you might Live To Ride another day

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                • #9
                  Originally posted by Samarth 619 View Post
                  Topic Approved.

                  So, if Honda admits a bike's problem & replace its parts in warranty, that's supposed to be a good move, right? Well, no machine is foolproof in today's world. Reliability and all, are present as far as you treat it well.

                  No Pun intended here. Just penned in my immediate thoughts, without being judgmental. Let us not generalize, based on just one news.
                  Originally posted by bhadoriabtp View Post
                  it is a good news and lesson taught to honda.honda is not taking us very seriously that why it is selling sub standard products in india.i too have faced so many problems with honda unicorn bike which was purchase in 2004.ultimatly i sold it at very little price.
                  Originally posted by whymail View Post
                  couldnt agree more. the cbr250 being sold at such a price as what it was/is, even the nuts & mirror holders developed rust in under 6 months on a peti-pack bike. thats downright shameful. honda needs to seriously revisit its indian OEM partners. its a honda for chirstsakes & not a piece of world war 2 junk. wake up u sleepyheads.
                  Originally posted by princesirohi View Post
                  good, manufacturers will think twice before selling a "not so perfect" product in market.

                  45K ??? that's it ??? dont you folks think that the person is underpaid for a bike that would have costed him 50k +
                  above that the pain he took for visiting svc centres.. and then court and the mental torture.....


                  and 45k is really big an amount for any company to change attitude ???? i dont think so..

                  i firmly believe that the owner should have been compensated atleast by 1.5 Lakhs for the effort and time he spent and
                  the company should have been fined atleast 5-7 Lakhs for sellig sub standard products.. thats when the big guys would have
                  come running and jacked the Quality management to look into vehicles before they get out of the factory...

                  shame on Honda.. a bigger shame on judicial system of india...
                  "A good long ride can clear your mind, restore your faith, and use up a lot of fuel."

                  RE Bullet 1977 - Current
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                  • #10
                    Again Indian constitutional laws saved them !!
                    45k fine for a company with million dollar investment...ROFL..... I can't laugh more....

                    If I am not wrong then CBR 250 still comes with same old continental tyres, which all owners say is not that grippy as it should be, making them to change it.

                    So is Honda thinking on this ?? or again we will read one more news saying a fine of Ks and Honda again ??

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                    • #11
                      I remember, so many members who bought the initial batch of CBR250 literally went through hell with issues with the bike. If all of them start taking to the Consumer Courts, the blow on Honda's face will be too severe.

                      Biking is not about how many Km/h you put on your Speedo. It's about how many miles you put on your Odo. Ride Safe, Ride Long!

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                      • #12
                        Its very irritating to see people still craving for Honda bikes. Agreed that Honda bikes are bench marked across the globe, but in India they do not sell their best. Rather they opt for something very mediocre but gives decent mileage. At the end of the day Every company's aim is to make money, we can see how yamaha is doing it, Bajaj and TVS are keeping pace. Honda is making easy money and we are the scape goat. This won't change for sure until majority of our people's mentality change.
                        Helmet | Gloves

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                        • #13
                          earlier it was hero honda n now its hmsi...
                          Honda will certainly improve the body quality of the machines at par with engines once bajaj takes her over.
                          sadly Google is doing the same thing. first Google reader then the old Gmail compose interface. tough to mail with the new Gmail compose box. looks more like a chat box now.

                          for all the tweeple out here, you can follow me by my twitter handle @murlidhar

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                          • #14
                            why is honda not interested to bring in their most popular bike cbr125r to India? its not always higher the cc the better.

                            for all the tweeple out here, you can follow me by my twitter handle @murlidhar

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                            • #15
                              Originally posted by murlidhar View Post
                              why is honda not interested to bring in their most popular bike cbr125r to India? its not always higher the cc the better.
                              When the people are not willing for a fuel-injected 125cc Glamour FI or Stunner FI, leading to failure of such models, do you think they will shell out the 90k+ for a liquid-cooled, fuel injected bike? The 100-125cc has always been the commuter-class in India, unlike Europe or other markets where 15-year-olds get their first licenses for 125cc geared bikes and ride them to school.

                              (ya, I know, I know, I have seen 15 y.o. kids riding P220s and ZMAs to school much before they get a valid DL!)

                              Biking is not about how many Km/h you put on your Speedo. It's about how many miles you put on your Odo. Ride Safe, Ride Long!

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