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Re: The Official Pune Offline Meet(G2G) Thread
Kawasaki has always maintained that they do not offer test rides of their vehicles. They are upfront about it and I respect that. However, once you HAVE committed to them , they will provide excellent customer service.
My N250R stalled on the SECOND day 250 kms away from home. Imagine my frustration, being stranded in the middle of a highway with no help in sight. I called up the service manager (who had shared his details during PDI) and he co-operated fully. They had service guys from Kolhapur (which was nearby) come and collect the bike and take it to the service center to try and sort out the issue.They couldnt , so the next day they sent an Engineer all the way from Pune and had it fixed. It would have been easy for them just ask me to get the bike to Pune on my own and then fix it but they didnt. Anyway, the story is detailed elsewhere on a very old post in the N250R ownership thread. The point is there is more to customer service than test rides. The staff has always been courteous in the Kawasaki showrooms and so too in the service centers.
As against this, the Triumph showroom while offering test rides was hardly warming up to me. They had me fill out a form for the test rides (which is fine) but the sales guy (tall lanky fellow) wouldnt look me in the eye while talking and was completely dismissive. I asked for prices and finance information but was told they would email it to me. I havent yet got an email. Anyway, I didnt leave the showroom feeling too keen on buying Triumph inspite of the fact that the Daytona blew me away and Striple was good too. Didnt even go back for the Tiger TD which was my initial reason for visiting the showroom.
Sad, but not surprised to read about icemang's experience with them.
Originally posted by princesirohi
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Kawasaki has always maintained that they do not offer test rides of their vehicles. They are upfront about it and I respect that. However, once you HAVE committed to them , they will provide excellent customer service.
My N250R stalled on the SECOND day 250 kms away from home. Imagine my frustration, being stranded in the middle of a highway with no help in sight. I called up the service manager (who had shared his details during PDI) and he co-operated fully. They had service guys from Kolhapur (which was nearby) come and collect the bike and take it to the service center to try and sort out the issue.They couldnt , so the next day they sent an Engineer all the way from Pune and had it fixed. It would have been easy for them just ask me to get the bike to Pune on my own and then fix it but they didnt. Anyway, the story is detailed elsewhere on a very old post in the N250R ownership thread. The point is there is more to customer service than test rides. The staff has always been courteous in the Kawasaki showrooms and so too in the service centers.
As against this, the Triumph showroom while offering test rides was hardly warming up to me. They had me fill out a form for the test rides (which is fine) but the sales guy (tall lanky fellow) wouldnt look me in the eye while talking and was completely dismissive. I asked for prices and finance information but was told they would email it to me. I havent yet got an email. Anyway, I didnt leave the showroom feeling too keen on buying Triumph inspite of the fact that the Daytona blew me away and Striple was good too. Didnt even go back for the Tiger TD which was my initial reason for visiting the showroom.
Sad, but not surprised to read about icemang's experience with them.
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