[Ownership Thread]: Yamaha FZ-16 - Page 647 - xBhp.com : The Global Indian Biking Community

dude_phenom · 08-18-2010, 09:10 PM

Quote:

Originally Posted by rkakkar

<begin rant>

I just bought a Yamaha FZ-S and took delivery on 16th August. However my first service is on 4th Sept!! They say its one month from date of sale/booking (which was on 5th August). They ate 10 days just like that!! I even argued with them stating that the policy is illogical and should be from date of delivery but the factory shop guys/pro biking SVC just said its policy. I think that policy is really stupid because I'm doubtful I'll even cover 200kms before first service! I'm in Bombay and its raining continuously for the past two days and it has been forecasted to do so for the next ten days and I have only run 15 kms since I have got my bike! Any tips on what should be done?

</end rant>

This is total rubbish. They should only enter the date of delivery/date of invoicing in the service manual. Isnt it written as 15th August in your case??
If it is then you've got nothing to worry. Just ask them to shut up and do their job. Oh if you do do this, you might want to stay there while they service your bike.

jit_j_thomas · 08-19-2010, 10:42 AM

Quote:

Originally Posted by dude_phenom

This is total rubbish. They should only enter the date of delivery/date of invoicing in the service manual. Isnt it written as 15th August in your case??
If it is then you've got nothing to worry. Just ask them to shut up and do their job. Oh if you do do this, you might want to stay there while they service your bike.

If they have written date of booking in the service manual, then it is totally outrageous. It should be the date of invoicing (i.e., when you take the delivery).

It is very difficult to get a reply from Yamaha with the first mail itself. You can also try contacting Yamaha on the toll free number.

ayushkant · 08-19-2010, 12:06 PM

Quote:

Originally Posted by jit_j_thomas

If they have written date of booking in the service manual, then it is totally outrageous. It should be the date of invoicing (i.e., when you take the delivery).

It is very difficult to get a reply from Yamaha with the first mail itself. You can also try contacting Yamaha on the toll free number.

Quote:

Originally Posted by dude_phenom

This is total rubbish. They should only enter the date of delivery/date of invoicing in the service manual. Isnt it written as 15th August in your case??
If it is then you've got nothing to worry. Just ask them to shut up and do their job. Oh if you do do this, you might want to stay there while they service your bike.

Quote:

Originally Posted by rkakkar

True dude. But what is the logic of starting it from date of sale when you anyway cannot ride the motorcycle until you have delivery? Shouldn't it logically be 30 days from date of delivery?

Dear all,

The date mentioned in the Manual is always the date of invoicing and not the date of booking. The invoices are made on the day when the bike is ready for inspection by the RTO. They have to show them the invoice and that's the reason why they mention the date in the Manual.

If the SVC guys have got their RTO cleared on 4-6 Aug, then you should have taken the delivery in that period only, latest say by 8th Aug. In my case it happened that bike got all it's clearance from RTO on 19th Jan but I took it on 21st Jan but the date mentioned on my Manual is 19th Jan only.

If the date happens to be the booking date, then my Thunderbird would have arrived after my 2 free services would have been lapsed (3 months of Waiting period after booking)

You should strictly mention it to the SVC guys and complain in the Yamaha if they don't change it.

rkakkar · 08-19-2010, 02:53 PM

Quote:

Originally Posted by ayushkant

Dear all,

The date mentioned in the Manual is always the date of invoicing and not the date of booking. The invoices are made on the day when the bike is ready for inspection by the RTO. They have to show them the invoice and that's the reason why they mention the date in the Manual.

If the SVC guys have got their RTO cleared on 4-6 Aug, then you should have taken the delivery in that period only, latest say by 8th Aug. In my case it happened that bike got all it's clearance from RTO on 19th Jan but I took it on 21st Jan but the date mentioned on my Manual is 19th Jan only.

If the date happens to be the booking date, then my Thunderbird would have arrived after my 2 free services would have been lapsed (3 months of Waiting period after booking)

You should strictly mention it to the SVC guys and complain in the Yamaha if they don't change it.

Hi All,

I wrote a complaint email to Yamaha yesterday evening mentioning everything including the dealer name, location and contact info (Yamaha Factory Shop). Since its the factory shop of Yamaha, they have a pro-biking SVC too attached with the dealership. The dealer called me today (his boss screwed him up). He gave some crappy excuse as to why he said 30 days from date of sale which I didn't give any heed to. Then he changed my service appointment date to the one that i feel should be the right date (i.e. 30 days after delivery).

At least I'm happy Yamaha resolved this issue asap, although I don't know if they would change this "policy" for everyone.

Anyway, let my case be motivation to any of the chaps out here that don't quietly take BS from the dealer if you are convinced it sounds like BS. Shoot off an email to the corporate office. You'll be surprised how much customer service means to them!

Cheers.

hemantbetala · 08-19-2010, 03:07 PM

Well I shoud add to dis... Tat all dese dealers r crappy and should appreciate YAMAHA 's Feedback system on its Official-Indian-Website. I had visited the Showroom at my place(Green Valley Travels,Guwahati) and had a test drive..finalised FAZER ..I wanted the blue colour but the dealer din hav any stock tat time...so he told me tat they are expecting the stocks that same evening ,, and I would be given the vehicle by dsay following tat.....
Two days passed...And I din get any response from them...Later when I called dem they said tat Stock has not come...pls wait for 2 more days...

2 days
2days
Like this about 15days passed.... and I din get the bike...
Then I wrote to YAMAHA from its website..stating these 3 points
1. what is your frequency of delivering of bikes to the dealers..(i.e how often do dey rcv the stock)
2. Y is YAMAHA not able to meet the supply when there is so much demand.
3. THIRDLY<,,,, If you keep delaying not only me but other customers would also switch to other 150cc bikes..(well**I wanted Fazer only

..many of which are readily available...

The next day I got a call from the dealer...(His a** screwed up from the YAMAHA S side....) he said that ""Sir Delhi/Noida se phone aaya hai" aapko do din mein bike dedenge,....

the 3rd day i got the bike...
SO I once again appreciate the Yamaha s customer service..from the company's side..(not from the dealers) that they reply back with the customer's queries and complaints...
Thanks Yamaha

Quote:

Originally Posted by rkakkar

Hi All,

I wrote a complaint email to Yamaha yesterday evening mentioning everything including the dealer name, location and contact info (Yamaha Factory Shop). The dealer called me today (his boss screwed him up). He gave some crappy excuse as to why he said 30 days from date of sale which I didn't give any heed to. Then he changed my service appointment date to the one that i feel should be the right date (i.e. 30 days after delivery).

At least I'm happy Yamaha resolved this issue asap, although I don't know if they would change this "policy" for everyone.

Anyway, let my case be motivation to any of the chaps out here that don't quietly take BS from the dealer if you are convinced it sounds like BS. Shoot off an email to the corporate office. You'll be surprised how much customer service means to them!

Cheers.

RanjithMN · 08-19-2010, 06:50 PM

Im really impressed with YAMAHA's costumer support.This is the 5th or 6th incident this month ive seen/heard when YAMAHA has promptly resolved their customer issue when the dealers dint.

rkakkar · 08-20-2010, 09:39 AM

Hi guys,

Any idea where I can get my Yamaha FZ-S seat laminated in Bombay, preferably somewhere close to JVPD in Andheri (W)? Also, how much would it approximately cost? Or should I get it done from the SVC only?

RK

harsh8 · 08-20-2010, 04:52 PM

where to buy fzs and where to get it serviced in bangalore ?
i want to know which is a good place with good customer care
and the bike is costing me 79k on road ........isnt dat too much ?? i mean i thought it was 75k
is the dealer cheating customers ?

kinshuk.arya · 08-20-2010, 05:25 PM

Quote:

Originally Posted by harsh8

where to buy fzs and where to get it serviced in bangalore ?
i want to know which is a good place with good customer care
and the bike is costing me 79k on road ........isnt dat too much ?? i mean i thought it was 75k
is the dealer cheating customers ?

79k is too much for fzs.... you can buy a fazer in 82k..... and my fz which is one year old costed me 71k....

romil_joshi06 · 08-20-2010, 05:56 PM

Quote:

Originally Posted by rkakkar

Hi guys,

Any idea where I can get my Yamaha FZ-S seat laminated in Bombay, preferably somewhere close to JVPD in Andheri (W)? Also, how much would it approximately cost? Or should I get it done from the SVC only?

RK

u can get it done in andheri east excellent yamaha......err....but y do u want to laminate the seats??

View Poll Results: What do you think of Performance Upgrades for FZ16
Yes	57	75.00%
No	11	14.47%
Can't say	8	10.53%
Voters: 76. This poll is closed

08-19-2010, 06:50 PM	#6466 (permalink)
RanjithMN tuned Join Date: Aug 2009 Location: Cochin/Riyadh,KSA Posts: 2,845	Im really impressed with YAMAHA's costumer support.This is the 5th or 6th incident this month ive seen/heard when YAMAHA has promptly resolved their customer issue when the dealers dint. __________________ Smoke rubber,not tobacco. -Life Through-the-Lens -For HELLA/VALEO [BMW/AUDI/FORD/LINCOLN/SKODA],P220,Aftermarket Projectors,pls contact me! Last edited by RanjithMN; 08-19-2010 at 06:56 PM.

08-20-2010, 09:39 AM	#6467 (permalink)
rkakkar Senior Member Join Date: Aug 2010 Location: Bombay Posts: 417	Seat Lamination Hi guys, Any idea where I can get my Yamaha FZ-S seat laminated in Bombay, preferably somewhere close to JVPD in Andheri (W)? Also, how much would it approximately cost? Or should I get it done from the SVC only? RK

08-20-2010, 04:52 PM	#6468 (permalink)
harsh8 Junior Member Join Date: Aug 2010 Location: bangalore Posts: 28	where to buy and service in bangalore ? where to buy fzs and where to get it serviced in bangalore ? i want to know which is a good place with good customer care and the bike is costing me 79k on road ........isnt dat too much ?? i mean i thought it was 75k is the dealer cheating customers ?

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