Re: MT Helmets - Genuine?

MT discussion approved!

Re: MT Helmets - Genuine?

Allow me to begin with a disclaimer!

What I publish is to the best of my knowledge working with this company. If there are any errors, kindly point them out and I will try to get them resolved. Likewise, if there are any questions to which I dont know the answers to, I will try to find out to the best of my ability. Please refrain from throwing stones, as they hurt!

1. Manufacturas Tomas S.A or MT Helmets as they are known is a Spanish company based in Cartagena, Spain. When I say it is Spanish, I mean owned, managed and operated by Spaniards, and is named after the founder. The company has been in operation since 1968, and is the largest brand in Spain, which is a motocycle crazy country. MT has manufacturing facilities in Spain, China, Taiwan and HongKong and also provides OEM services to many other brands. SPG has been working with MT since August 2012 to bring in suitable helmet models for the Indian market by way of field-testing, market research and strategy. SPG began importing MT Helmets into India in January 2014.

2. So far only one model has been imported and distributed, the AXXIS. Many others are to follow shortly, based on market feedback and demand.

3. The AXXIS model is ECE R.22-05 certified and meets the standard as far as I am aware of. I have personally taken apart quite a few helmets in the process of testing and the standard has always been good. As per SPG norms, we field tested several AXXIS helmets for over a year before we began imports to satisfy ourselves about the quality of the product and its longevity in the Indian market. The same exercise is done for every other product as well to test their suitability.


A copy of the original certificate is below.

-deleted -

You can verify the authenticity of the document by going to the website that is printed on the side of the letter - it is a government archive site - and then type in the verification codes printed in bold after that. Remember to disable your pop-up blocker as the actual archived document appears in a pop-up window.

I apologise for not uploading the entire document but my limited computer knowledge limits me. (This itself was with some assistance) Also available in the SPG office is the entire ECE testing report running into 20+ pages which details all the tests carried out by the lab and the results.

4. AFAIK this model has not been tested by SHARP yet and the company makes no claims about it either, though it has other models that have been tested and rated.

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Sorry for deleting the picture. after uploading it only gibberish appeared, so I deleted it. Here it is again.

Re: MT Helmets - Genuine?

Image not visible.

Re: MT Helmets - Genuine?

Thank you very much for taking the time to answer queries [MENTION=29015]Sunnyside_up![/MENTION] . I'm sure there will be other questions from the biking community, but thankfully, you're not avoiding them. I doubt people will throw rocks, given the fact that you're a biker yourself and have taken pains to bring in practical products for the biking community.

btw, I get an invalid attachment message as well.

Re: MT Helmets - Genuine?

I tried adding the picture in Sunny's post as well, but for whatever reason i can see it, but others can't.

So am uploading the same picture again to make life easier for everybody.

Re: MT Helmets - Genuine?

I hope the image is now visible - thanks to Monk ! ( At least I can see it now)

The MT AXXIS helmets have the necessary ECE regulation markings.

1. Chin-strap markings.
2. Laminated markings on rear, with weight label.
3. Embossed markings on visor.

Re: MT Helmets - Genuine?

Just one question. Do you have the liners in stock for MT AXXIS. Will it ever arrive?

Re: MT Helmets - Genuine?

We weighed the helmet. 1500gms, which is within the range stated on the helmet, which is 1500+/-50gms.

Re: MT Helmets - Genuine?

I love the way you clarify things [MENTION=29015]Sunnyside_up![/MENTION]

Re: MT Helmets - Genuine?

I forgot to add. The prices are pasted on the box, as per law with other details. The prices are also listed on the SPG website. Purchase from a authorised reseller from the SPG network with a proper tax invoice as proof of purchase will validate the warranty.



Ok. So I have no idea why the picture turned by 90 degrees, but if you tilt your head to the side, you can read the label!

Cheers!

Re: MT Helmets - Genuine?

My experience with SPG,Bought the MT Axxis from SPG in the month of March,my head circumference being 57.5 I had requested a M size to which the sales guy replied they have only L and it would fit snugly which certainly was not the case, called them up like every week for the thicker liners to which I still have not got any answers. The helmet is lying in my room unused as it does not feel snug enough,my question is why are you marketing a product when you don't have proper stocks lined up for them???, its not like I am well off and can splurge on Biking gears but I trusted you guys. P.s. I still love your product line up and pricing. Please improve your customer relations. You can tell the truth instead of choosing not to answer. That way at least we can trust you guys.

Re: MT Helmets - Genuine?


[MENTION=12734]Racing Hart[/MENTION] - when you contacted me, you told me that you had bought the helmet after personally trying it on at the Chennai store. So its not fair to blame the "sales guy" for your mistake in sizing - why did you buy a loose fitting helmet in the first place? Blaming the "sales guy" for your error is the easiest and most common excuse and normally not entertained by any company. Yet I immediately offered to exchange the liners when the stocks came in even though you had already used it, asking you to leave the helmet behind in the store. Please check your PM exchange with me to verify whether what I'm saying is true or not. I have it saved but did not publish it here because what was a private exchange should remain private - at least that's what I think.

So how does my immediate response and offer to help, ( though I'm not bound to ) constitute poor customer relations or a trust deficit?

I did not respond to your query on this thread for two reasons :

1. It was off-topic and irrelevant to this thread, which is to discuss MT Helmets, not SPG.
2. Our communication exchange was off-line and again not relevant to this forum. On this forum I'm a member just like you, sharing and participating in online discussions and any issue that you need to discuss with me about something that transpired offline especially a commercial transaction should remain offline, don't you think?

Re: MT Helmets - Genuine?

[MENTION=29015]Sunnyside_up![/MENTION] : Hi just wanted to know how is SPG catering to the North East market in india? I personally know of many riders who are keen on investing on good riding gears but are left with either fakes or helmets like LS2 and above charged at twice the rate in places like Guwahati and other states in and around. Secondly, If it is possible could you also elaborate on change or return policy on the items procured from SPG especially say MT helmets on the event of someone ordering it over online/tele call: if there are mis-matches with the sizes, damaged goods etc. for any reason (i am not sure whether this is relevant in this thread).

If SPG does cater to the remote markets via online/tele calls i believe it will be of great help to pass on this message to those who are keen on investing on various safety gears.


Cheers,

Re: MT Helmets - Genuine?

Fair enough, though I had clearly communicated to the sales person my head circumference and had requested a M size yet i was offered a L size saying that after wearing a Balaclava it would fit better. Please understand that there are people who need to be educated about Helmet sizing and though i was a little informed about sizing i wasn't completely sure.

Respect that,let me first clarify that the Helmet was used only while riding back after purchase till date,can post pictures if need arises,but please check with your people, i personally dropped by the next day with my Helmet but was told that the Liners were not in stock and even after i told them that i can leave my helmet with them and i spoke to sunny on this i was asked to keep the helmet and said i would be called when the liners arrive. I could have got the same response when i had called right..?? i wouldn't have wasted my time to drop by and get the same exact response.

When we are talking about MT helmets it is bound that there will be questions raised against the product. which i think is not off-topic.
and On point No 2 i completely agree and will take it via PM's.