@insanebiker, such situations are heard at many places. Not just Bajaj. But the heights of arrogance here is that even upon RM's notice those guys were trying to play smart!!!

@aargee, good scenario mate. That's a possible situation.

But then, a customer gives a damn to that problem. In fact, if the owners / big bosses have some focus for customer service then the managers or the supervisors won't generally behave so idiotic.

BTW, the other two real situations you have explained, the people were courteous and have even offered you some sort of a work around - may not be a resolution at all. Now, that is the key. I don't say that problems should not happen or perfect solutions must be found. I say that the people should have some focus for the customer, his money / need / sentiments and be able to empathize with the situation and put an effort to serve the customer - whether the outcome would be a perfect solution to the problem or not.

It is so simple. It starts at home. Say , our kids ask for an expensive toy that we cannot afford, would we say "GM" and leave? or would we first accept his request and then convince them somehow that we cannot buy that toy and the kids would have to make it out with something else.

Yeah. I am ready to do that.

What's even more pathetic was the treatment which the Works Manager gave to me, a customer!



I am attaching the pics for reference.

2 Pics showing cracks for 2 cm on both the RH and LH side, 1 showing the new visor!

Right. We as customers, work for some other company or some other organization where we also see the same attitude of the lady receptionist, head mech & sr mech, only thing is the face & names are different & we would also be pissed off when we go back to service center only to find the motorcycle is not ready or like our friend who has experienced in Alagendra in CBE and we probably control sometime & yell at them (used to do this a while ago). But then it doesn't get us what we wanted; realizing this, its either change them or change ourselves. So I adopted Gandhian principle - We must be the change we wish to see in the world.

Well in those 2 situation, one occurred in USA, which is exceptional; I mentioned that incident only to make a apple-apple comparison. However, the person who (tried) providing a solution is the owner himself & he knows the value of a customer & does not live on paycheck.
So that brings another point - accountability. Just like sales target & vehicle targets, there should be a measure of attitude based on customer complaints. Anyway, these are good to discuss here, but these are very far days.

You hit the point; that's why I already started it with my Son, who's just 2.5, and taught him few important words such as - Sorry, Thanks, Welcome & Hi. As you very rightly said, when he asks for something, I either give him a timeframe & honor it OR give a justification as why it cannot be done. No snubbing.

pathetic miscreants

Exactly, this is the point I want to send across. Thugga Link may be the biggest dealer and hence people at Bajaj are granting the dealership unwanted leniency.

Nipun, I opted to speak my heart out on xBhp. And I hope my act would be appreciated.

Aryan, this is the worst allegation I have faced in ages now J

Sure mate, I have also spoken to one Bajaj official about the matter and am awaiting to hear on this.

Thank you Saar, I am the biggest moron with a goose pimple on my forehead.

True Mik, most of the people with an authority understand this, however this has to go deep to the roots too.


Somehow, I was missing your VALUEABLE inputs on the thread. Glad that you showed up finally.

Yup I feel the same, have gone to the Svc centers in Bangalore and Delhi and every time there has been a mess-up or a rip-off.

In Bangalore I found Auto Service and never looked back at Khivraj Fraudsters. No such alternative here

Well Dcs Sir, here's something more that I would like to add. This is not only happening with Bajaj, but with another prominent two-wheeler manufacturer. Well to give you outline, its being told that, one of the authorized distributor in this state started stocking up important parts such as cylinder & then created an artificial demand. To make matter worse, this distributor makes nearly half of 8 digit every month & that too only through spares. This shot up the price for those parts in grey market & this forced the manufacturer to raise the price instead of making the parts easily available through their poor dealer network.

In this case, whom do we blame? The manufacturer or the dealer? I don't get it serviced at an A.S.S, I do the service partially by myself & most engine works are taken to local garage. Net net, I would attribute all this to the pathetic state of this country's economy that fails to provide equal opportunity & control the fair trade practice.

Ah, finally, can see some light - hope that is the end of the tunnel & not another mindless guy in wrong route

Things like those + Health & Safety are expensive stuff to implement. Are we ready to pay that cost? I guess, not yet.

Well, too long to go