Topic Moved and Approved.

That was shocking!! Have seen worst responses from companies, but this is the first of its kind response.

to me that feels like sheer arrogance from the customer support!

I thought Bajaj is responsive to its customers. A complaint of this importance - malpractice and taking money without receipt can even drag them to a criminal case, should have been dealt with much more seriously.

This is so disappointing. I have had horrible experiences with Suman bajaj, Noida and Krishna Bajaj in Gurgaon. I thought Delhi was better off but i guess, its all sarkaari in bajaj.

i think its a case of miscommunication.. they are not sure of what you are trying to pass on... did u try calling the company HQ and talking to someone in sales/customer service??

Its no miscommunication..It has been this way for quite many years.
I have been following up on a case which started since the time I bought my 220

Shirode Bajaj from Pune charges its customers for free service in the name of service tax....Shocking...!

I have been in constant talks with the Head Manager Probiking service Bajaj and he says we can not do much about it!!!
than who the hell is responsible for it....!

My bike has just been around for 6 months old and facing some 'typical bajaj' niggling issues and they have not been able to rectify those for the last 6 months and around 15 visits....!

I am one of those who have been addicted to Bajajs products and hate their service from the bottomest core of my heart.....!



EDIT:

Read these two topics as well:

Sad and pathetic response from Bajaj's side.

Sadly for us customers there is no escalation mechanism to push these issues up to a higher level if the first level fails to deliver.

I think if you still want to get things moving keep following up with patience, that as of now seems to be your only option!

im definitely gonna point this thread and the other ones to someone in bajaj.. ill get back on this.

Hey Buddy,

I have had a very good experience with Bajaj Srvc in Mumbai. I had purchased Bajaj Sapphire and was having problems with the automatic transmission. I went and complained the matter to the srvc centre guys but the problem was sloved only temporarily. Then out of utter frustration i wrote a letter to the main head office in pune and immediately within a week i received a call from the srvc centre guys to get my vehicle in for servicing. They had some parts replaced absolutely free of cost without any labour charge also. The bike was running fine for few months and the problem started again. I guess Saphire model was not successful, so in the end i sold it.
Bajaj as a reputed brand and company should not give a deaf ears to customers complaints. Coz its the word of mouth for good sales. So if they want to keep their reputation they need to act on it and take action against such dealers.

I too feel this as a miscommunication or the customer support understands the email in favour of them so that they can always close the ticket with silly answers. IMO, writing to Rajiv Bajaj could help this in someway. I'm sure you would've thought about this, however, I just thought of mentioning this point. Writing to auto magazines also helps; Worst case, consumer forum.

In my strong opinion, customer care in India, be it Bajaj or Skoda, is a fashion to state that we're big, which in the western world mean a real care for people. Obviously, you know what the west thinks about this company. Do Bajaj dealers in South America, Srilanka, Bangladesh, Nepal & Malaysia know about these? Just imagine if they come to know about this & the huge opportunity of collecting LOG charges

I always look for the quality in the product; if the product is made of high quality, it gives you more reliability to make fewer calls to complaint to customer care; you'll only need customer care to guide you what to do when you struck;

Bajaj, right from KB100, to its home grown Pulsar no exception, all of them have the same problem, good engine & poor body & that's why most of the parts fall off from their motorcycle.

EDIT - On a second read, could you post the extra charges? Reason is, I only see LOG charges as something new, while affidavit & attestation could be towards RTO, this is usual when the customer doesn't have a address proof, number plates for both front & rear are usually charged now a days.

Vote using your wallet guys. Unfortunately most people in India don't bother about after sales especially when it comes to bikes and that gives these smug dealers more reasons not to change their pathetic attitude. For now i'd suggest re-communicating with them and if the attitude persists approach the consumer court. I am sure they will see your case in new light after that.

Mates, The idea was not to discuss the built quality of Bajaj, or some persistent technical snags. all I wanted to say was- Bagga Link, one of the leading dealers of Bajaj dupes people of their money in broad day light and then, when a customer approaches the Customer Care Help desk, his issue is closed without doing anything.

I really wonder, Bagga link sells around 40 to 50 bikes a day and approx. 1000.00 rs. charged extra from each customer translates into roughly 40,000.00 rs each day towards money earned through wrong channels. How come, all my wonderful mates who have purchased their bikes from Bagga Link never bothered to look at the Invoice.

As they say, one man's loss is another man's gain. So, just because of the fact that we are ignorant, gives people like Bagga Link the golden opportunity to dupe us.

Jaago Grahak Jaago.

As for my case, I will get it sorted out, this way or that way, and if nothing works, I will figure it out MY WAY.


Down Bajaj , Down Bagga.

dcs


P.S: I suggest Bagga Link should rename their company as THUGGA LINK!!!

It is a clear case of violation under The Monopolies & Restrictive Trade Practices Act. If you take on the dealer and the company (by virtue of appointing the entity/ person as a dealer), the chances are very good that you will win the case.

This is hilarious. Too funny. Thanks for sharing this info.

As someone has said, be it Bajaj, or Skoda, it is the same story everywhere. Terrible. But it does make me laugh. However I would not laugh if it were to happen to me!