Not at all normal. I never liked AH Helmets ever since I realised he gave me a ill fitting helmet at an over price.
In fact I would highly recommend the people here that instead of LS2 or Cross, go for SOL helmets. The base model is for Rs. 500 more than your usually LS2 helmets, but at least there are no fakes in the market unlike LS2 and Cross


.. Now there have been cases during crashes even with that flip up part being closed, it opened up due to the impact and the rider had bruises on his face and had stitches on the chin area..
. . .
but that fitting situation sounds terrible because snug fit is not something which in turn serve you with such a discomfort. Taking a simple example, We all wear ring which are kind of custom snug fitted to the finger as per its size and do not cause a discomfort even without a padding !! so I guess may be you should have taken a size bigger than M .................. did you try L or not ??

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