Tweet
Originally posted by NitinGirish
View Post
neways guys anyone has contacts of TVS.
-
filing a police complaint will not yeild anything for good as i feel whole showroom mechanics and managers will not leave there employees. they instead blame me. I had a small shat with cashier girl, and she accepted that sometimes this guy behaves like this. noone is ready to speak against him. they way he behaves one should get a immpression that hez the tvs motors owners son.. b@##$$%.. sorry for using foul lang. thanks for everyones support. first let me check with my contacts to complain to TVS. if they are not replying.. then vil check what can be done next.
neways guys anyone has contacts of TVS. -
biking is my life
1996 kawasaki boxer - sold out
2003 yamaha libero - owned
2009 apache RTR FI - owned
2013 -- ???? yamaha R6 ????Comment
-
if that doesnt work out get back to me....biking is my life
1996 kawasaki boxer - sold out
2003 yamaha libero - owned
2009 apache RTR FI - owned
2013 -- ???? yamaha R6 ????Comment
-
Hi TorQ!!!
A Ilango <[email protected]>
this is the Gm's ID... he sits in bangalore....
MAil hem wat happened to u....
I'm in talk with TVS about the mechanism to reach customer and for the mail ID's in apache website...Comment
-
@Torq
This is really pathetic. What you have experienced is something which needs to be escalated to higher authorities. I have always had my doubts on Ashwa TVS regarding service.Even their Sales team is nothing to rave about.
Details of TVS Motor's Registered Office:
TVS Motor Company
Jayalakshmi Estates V Floor
8, Haddows Road Chennai - 600006
Ph: 044-28272233 Fax: 044-28257121
Try contacting this number/address and i am sure the higher authorities will do something about this.Comment
-
Sorry for ur problems Torq
@Torq: Dude, I feel really sorry after reading ur post. TVS is a company of high repute and goes out of its way to solve the issues. Check this post: http://www.xbhp.com/talkies/motorcyc...tml#post162273
I contacted TVS for an issue in my bike and it was promptly resolved. The people whose mail ID I have given in the post are really good people in high positions. They shud be able to help u.. ALL THE BEST!!!Democracy is when 2 wolves and a sheep meet to decide who is for dinner. Liberty is when the sheep has a gun.Comment
-
Coming to hit you is the limit man...complain to TVS authorities directly&yeah ask that guy to meet you outside the SVC&show him a fist or two!Quench my thirst with gasoline!Comment
-
I just feel for you man, donno what to say, u deserve an apology, I swear I would have hit back at the mechanic and woudnt have minded taking a few blows myself but I would have definitely hit him. Dont leave this matter here, taking it up with the higher authorities at TVS. I would say create a separate thread for this issue, so that everyone notices it and spoil that showrooms name, let TVS take a note of it. We should do all that is possible in our capacity to screw that showrooms name.Originally posted by TorQ View PostWhat should we do when you face such a behavior.after buying product is it customers duty to take this idiots comments and hitting. Does customer deserve beatting for buying TVS products. im puzzled. Neither the bike is in top notch,. Niether service is proper. and 77k whatever i paid is in vain. till now im shaking because of shock. this first time in my 30 yrs of career that someone came to hit me this way for telling the greviances.
what should we do in such circumstances. are we still helpless. other than not going these servie center is there anything else we can do as a customer.
If you dont mind try taking the bike to ZEN TVS and contant Mr Murthy over there, he is one of the owners of the showroom, I am sure you will get better treatment there.Comment
-
Hi Buddy,Originally posted by bprags View Post
Thanks for such a huge response. Im in very comfort zone after reading all your posts. As per one of our xbhp advise i wrote a mail to ilango. Do u believe i got a call from him in flat 10 mins. He has promised to take action with the dealers as they have got huge complaints regarding Ashwa TVS regarding arrogant beahviour. and Ilango promised me to get my bike back to condition as new. I refused him to take it to ashwa tvs again for which he suggested i choose any showroom i need. He will personally get engg from tvs motors who will personally look into the problem and solve it.
I'm expecting a call from TVS servie eng now. He will book an appointment and come to my residence to take my bike and get it repaired and deliver it back home.
I will keep the fellow x-bhpians updated regarding the actions taken.
I would like to once again thank each one of you present here and gain my lost confidence in TVS product. thanks a lot and will update as the case progresses.
thanks
TorQ.Comment
-
Wow! that was quick. Hats off to TVS. We all are with you mate don't worry.Comment
-
it was quick indeed...
...
It all begins with a thumb-start -- Oh, wait, I forgot the kill-switchComment
-
Hi All,Originally posted by bprags View Post
Another update. Got a call from karnataka branch service engg who was suppose to call. He asked me to save the number and give him call before 2 days and take my bike to the showroom of my choice. I acknowledged. and greeted him for calling me immediately. They are taking separate action on the dealer for trying to man handle a customer.
After 5 minutes i got a call again from TVS R&D division for south India. They dont want to wait till weekend. They have taken my office address and have asked me to give the bike to R&D team. I said i need to commute to office daily and today its not possible to give the bike for which he immediately acknowledged saying they are giving me another bike till R&D team comes to a conclusion. Hats off TVS. I could not recollect the name of general manager R&D team. I will update to you as case progresses.Comment
-
i'm with savajit's advice...
note who the guy was and snatch the B#lls off him.
but good to see TVS quick response, keep us updated.The Magician"
Comment
-
Wow! a temporary bike. Great, simply great.Comment
-
Just now got a call from venkatesh of R&D team. He has asked me to narrate a problem as he takes down the notes. Did it. then He said the temporary bike which they are providing does it have to be RTR FI or any RTR family is fine. I said anything is fine. THey are preparing temporary papers for the bike and it will arrive around 4 PM office premises. They are taking my bike to R&D division which i'm not aware where exactly. but all the words are very promising.Originally posted by bprags View Post
Parallely they are taking action against the person who came to hit me. I'm getting call every 15 mins. will update after the complaint has been taken and when i get the spare bike. thanks
Xbhpian's thanks again for reading with patience.
regards
TorQComment
Comment