TVS Motors has rolled out a 24/7 Road Side Assistance Program (RSA)’ for its customers across the country in 70 cities under Phase 1. In its next phase of expansion, company will ramp-up the service to 200 cities by October 2016.
The initiative aims to resolve on-road problems faced by the customer through a 24/7 helpline and personal assistance. The services include spare key pick-up, fuel delivery and onsite repair which will ensure that the customers continue their journey without any hurdles. In other cases, services extend to cab arrangement, accident assistance and towing of vehicles.
JS Srinivasan – Vice President Sales & Service, TVS Motor Company says, “As a Company, we constantly strive to meet the evolving needs of the two-wheeler customer with our products and also boost their overall ownership experience. With more than 3,500 dealer touch points, we are confident of extending a 24/7 Road Side Assistance Program, which will cater to the consumer’s immediate requirements and also help them overcome any issue on the road. At TVS Motor Company, we pride ourselves on “listening” to our customers and we have emerged as top rankers in globally benchmarked platforms like JD power customer satisfaction survey. We believe this initiative is a step forward to strengthen the confidence and faith bestowed on us by our consumers.”
The program is applicable on every new and existing TVS two-wheeler with no additional charges. Company through its dealership will organize various awareness campaigns to make the consumer aware of this new initiative. The Road Side Assistance program is expected to roll-out pan India by March 2017. TVS customers can dial: 1800 419 2077 or connect through the TVSM Service App to avail of this new RSA program.
In June this year, Royal Enfield has also started its Road Side Assistance service (RSA) in India, while Harley Davidson is offering the RSA service since 2013 in association with INDIA ASSISTANCE, a subsidiary of leading international assistance company MAPFRE ASSISTANCE.
News Source: TVS Motors Press Release
