am a customer of cramster too but have not faced any problem till date.. i had ordered a jacket once and again a pair of gloves and both the time the follow up and the service was prompt. i received both the items by courier though they did not give me any discounts the service was good.

^^ I feel you have missed the point by a mile here..discount is not the issue.. the issue is customer relations..going to to a store after having decided the price and then being told a new price speaks more about the poor organisation and management than about the prices. it just leaves a bad taste in ones mouth. it really doesnt matter if the object in question is a matchbox or a Mercedes..

the issue being when one salesperson has given a quote and another one says it is not valid, what should the customer believe? would you not feel maybe the second employee is trying to swindle you?

please go through all the posts on this thread again..this time from our point of view ..
and the line about your staff being only human...that should not come in the way of their professionalism

• This thread is about experience and not about discount.
• This thread is about rude behavior of your employee. at store and on phone.
• This thread is about false promise.
  

if your employee thinks that his work has more priority than attending customers then you would be loosing lot of them. If you think you are being fair, so be it.

I for some reason did not like cramsters reply.

customers are going to be demanding they have the right to be, if you cannot deal with it you are not going to survive in business..to me everything boils down to service. if I get the kind of service these guys received. I would have bid farewell to cramster. not only that I would never recommend any of their products to any of my friends or potential customers. cramster did not lose just one customer but might end up losing a lot of customers. I have never heard of bad service from cramster. now it makes me think twice before getting something from them.

Mr. Cramster, I have booked an Bullet and even before I get delivery, I had planned to get myself a Cramster saddlebag.

I am a business person too, I understand how u feel.

If you might feel I am lecturing you after you finish reading this, you may feel free to act as you wish.

Please rethink your words, If you feel that your store incharge is a Human being, then what are your customers?
He deserves respect, but your customers don't deserve it?

Agreed that customers are impossible to satisfy.

But if my store person is unable to handle business and behaves rudely with customers, he is the one causing damage to my growth. He is the one to be blamed and not my customers whom I depend on my bread and butter. I have got rid of such employees in my business, just to retain my customers.

If I were in your shoes, I would use this as an opportunity to improve my sales rather than making off hand remarks.

I would have apologized for my store person's behaviour and assured others that such things might have happened without my knowledge and ensure that these incidents do not repeat in future.

Since you are not denying BOOO's statement about what happened, then we can assume it is true.

Even if what you feel may be true and right, the customer might be wrong many times, it is up to you to protect your company's image and future sales.

Remember there are a lot of visitors to the forum and they are influenced by what they read.

I had faced problems in my business with some serious false allegations by customers resulting in police enquiries, media releases, court cases, etc., but managed to fight back the right way and come out victorious.

I have read some of your other posts, you seem to be quite polite and handle issues diplomatically.

All said and done, my saddle pack's order (and many others' too) depends on how you handle the present situation.

You are a businessman. So think and act like one: Protect your investments and assets without losing anything you presently have.

Sorry for the long post. Wishing you luck.

P.S: If yourself are the store manager described in the above posts, please ignore my reply.
But, I pity your Company's owners who are going to be in for a rude shock!

this is the worst reply ever man....you are first not apologizing for the mistake you have committed in offering a discount IRRESPECTIVE of whatever circumstance(broken hand,broken bulb whatever) your employee is in...you are just hiding behind the "oh am human,i make mistakes" criteria...that is so lame...you haven't the slightest idea or courtesy in how to treat your customers...when you have accepted that a mistake was made from your side,you dont even have the courtesy to apologize. in return you are just defending your mistake by something so subtle and ridiculously preposterous answer that his hand was broken ,stress,human make mistakes...God,i am appalled...you just lost a customer man....

this is unfortunate. I have purchased a lot of stuff from cramster and have always recommended cramster for their service to everyone i know. But in this instance i feel your employee is the culprit and whatever be the reason broken hand or whatever, being rude to the customer is not at all justifiable and after seeing your reply i have changed my mind.

talking of discounts , cramster has given discount in the past and this time around noone had put a gun to his head asking for discount. and if he is not authorised to give a discount he could have explained to the person politely .he doesnt have to be rude. if i had a bad day at my office and then in the evening if i turn up at your store and behave rudely with your staff will you accept my justification that it is in my right to be rude coz i have a bad day? that is one of the lamest excuse i have ever heard.

lastly why is that even after admiting the mistake on your part there is not even a hint of apology from your side? as far as India is concerned its always a seller's market.

As far as i know from now onwards i will not recommend cramster to anyone and i dont mind paying a few hundred rupees more if iam (the customer) is treated with a little more respect. we are not beggars. you have lost 1 more loyal customer but from your reply above i know it will not bother you at all.

I am appalled at your conclusion. Cramster was in my good books with my past experience with you, and now, everything is gone. I would look for an alternative now onwards.

Last Sunday I got 2 pairs of Bionic knee guard, and the showroom employee was offering me good service. May be he might have been in good mood or as it was sunday evening he had did as well. But the reply from cramster puts a big doubt on customer service.
AFAIK, cramster products are well priced for its quality.
I had booked 2 pairs of riding boots, planned to get those tomorrow. Well this thread and responses form the reputed dealer makes me to rethink about my decision from getting them from bangalore

I was planning on getting my gear from cramster(gloves and jacket)I have a saddle bag and a tank bag from them. looking at the reply from a manager from cramster I am not so sure.

we don't want you to sack him. did any of us say anything like this in any of the posts?

I am a happy cramster customer ..Didn't encountered any issue so far with the Gears.

But yeah,the manager's reply above is not so helping for the peoples who are screwed up, with the cramster's service and products.

Just a common line..Core, Integrity and success of any kind of business is with their "Customers".
And no doubt we people are your largest customers.
So please give us some discount and treat us nicely.

Peace.

Cheers
Biru

All this talk (good and bad) around existing manufacturers makes me want to start up a company which sells quality riding gear .

Maybe I should start with bags!

Gross OT: Let us open an Indian restaurant in Japan, soon we will be riding Ducatis!