Re: Nightmarish service centre experience

Mail the entire issue to re with all the proofs you have if possible use social media and tag re in each post.

Re: Nightmarish service centre experience


It's beyond obvious now that they are downright crooks (this SC that is). No word that comes out of their mouths can be trusted. Today, i take the bike back to find it in shockingly worse shape than when i gave it in. Tappet noise is back louder than ever. I can't take these guys at their word about the filter or anything. Utter lack of transparency. No point there.

I need to find another recourse here. Don't know what to do. Really lost and majorly outraged, but outrage isn't going to help one bit. I need to find a way to get this situation out into the open. Any half awake person with no ulterior agendas can see that my bike is in appalling shape for a sub-2-month old machine.

Re: Nightmarish service centre experience

Valve adjustment is now mandatory by RE at first service with new gasket improper adjustment could be a factor bin lack of performance. Overheating could be due to wrong grade of Engine oil also the plug gap needs to be seen.
But big question is if they haven't worked bon valves then how the hell the head cover bolt came lose as RE has used good quality thread locker on each bolt and it takes good enough strength to open it for first time.
Did they change the oil filter Do confirm that as choked oil filter could also lead to heating.

Re: Nightmarish service centre experience

they say they didn't adjust the tappets during the first service. I'm really glad to hear you say this because this is a clear sign something has been wrong the whole time. They had me believing it's completely my imagination I've tried 20 times at least and i have to stop accelerating by the time it hits 80 on the speedo (which means a good 6 seconds at least on several occasions) So, what do you think is causing this sluggishness and lack of refinement? do you think the wrong grade of oil could have caused this whole cascade? if so, any way i can bring it to light with them, and catch them red handed so to speak?

Re: Nightmarish service centre experience

[QUOTE=nagharajabishek;1396248]1looks like i missed the original post would like to hear that noise if possible in DM.

2 Mine Does 100 on speedo in 2nd.

3 teppet noise is ok too much means clearance being over loose in all or one.
Lose valves won't harm the engine tight would definitely bad news, so sort of a good news. Valve adjustment is clearly bad.
4 Do u use ground water/ hard water to clean if yes then avoid on regular basis , atmospheric moisture can also be the cause. I do have tiny rusty spot I don't mind thoes. Re would replace this just shoot pics and mail.

Won't say adulterated oil but yes few re service centers have been found using 20w50 or 15w50 semi synthetic oil in place of 10w50 full synthetic.

Re: Nightmarish service centre experience

[QUOTE=Ijs;1396245]Looks like a simple case of messed up valve adjustment(too tight) , oil splutter from head is a clear sign, missing bolt is another idiotic thing on their part, probably the gasket wasn't also properly set.
The catcon noise is prob the rattling sump guard another useless accessories placed incorrectly.
@Ijs thanks for your response. Been a testing day.

1. The cat con noise has been going on from before i had the sump guard installed but after it came back from first service (i'm inclined to take Mr.chakrapani at his word that it's no issue)

2. I remember that the test ride vehicle just darted to 90 (speedo indicated) on 2nd gear and using that as a rough makeshift metric, my interceptor just seems a tad sluggish. It seems reticent to go past 80-90 (again, speedo indicated) comfortably in any gear.

3. There's been crazy overheating since i started hearing the tappet noise. Even the tank gets hot.

4. the parts where the exhaust pipes meet the engine block have been getting seriously discoloured (orangish red). goes away with metal polish but comes back with a vengeance.

Are you able to tie these together in your head somehow? adulterated engine oil perhaps? I'm absolutely clueless, seriously paranoid and on the borderline of being resigned to accepting a defective motorcycle.

Again, thanks a lot and I'm really embarrassed to go on so much about this issue.

P.S: On an afterthought, because of how heated the situation was, I can't be sure that it wasn't a fuel leak and not an oil leak. because, the liquid was bright orange and not the cruddy black i expect oil to be after 1500 km. Does this change things in any way? As i said, I have ZERO trust in what they are saying as it is, and now that they're trying to cover their backsides, I don't believe a word they say

Re: Nightmarish service centre experience

Looks like a simple case of messed up valve adjustment(too tight) , oil splutter from head is a clear sign, missing bolt is another idiotic thing on their part, probably the gasket wasn't also properly set.
The catcon noise is prob the rattling sump guard another useless accessories placed incorrectly.

Keep things on record , video paper , msg and shoot a mail to re .
Don't worry things would be resolved.

Nightmarish service centre experience

Guys I apologise in advance, it's going be a long post. I'll do my best to keep it short but i'm really flustered and would appreciate any insights that you guys can offer me.

So, I took delivery of my interceptor on september 21st and gave it in for the first service a week later. Leaving aside the extremely lacklustre service centre experience for a moment, let's skip to the day after, when i felt like the bike just wasn't the same - I felt like both the performance and the refinement were just not the same. I decided not to jump to any hasty conclusions and stay patient for the time being. But two days later, on a longish ride on an empty stretch, the lack of punch and the "plushness" from the week before was definitely evident.

I went off on the service centre guys and was placated and the technician was sent to my place. His response was to take me pillion on a manic ride and then telling me something along the lines of "no you're wrong. everything seems fine". Obviously, I insisted further, and was asked to come to the service centre the next morning. The next day, I was told the same thing by (presumably) the senior technician. That everything was normal and that I was imagining things. Among my complaints was that the catalytic converter (again, presumably) was making a racket even after a 5 minute ride, which I was told by members of this forum was normal.

So, I decided to take the service centre at their word (grudgingly) and learned to live with the bike as it was. I decided that it was my OCD that was skewing my perspective of the bike and decided to move on. 1500 km later, 3 days ago, i started hearing a ticking sound from the engine, which i assumed to be the tappets. because the other RE service centre in my city is closed for renovation, I had to go back to these guys with my issue. I was asked to leave the bike for a day.

Today, after a seriously long wait, mostly due to unnecessarily tedious delays in the billing process, I was asked to check the bike. (After I paid 600 odd rupees for changing the head gasket! on warranty!) Anyway, 1 second was all it took for me to realise that the bike just sounded 'wrong" and when revved it on neutral, it sounded extremely stressed. And the ignition just seemed half hearted (pardon my expression, I'm really not technically well informed here).

Again, they insisted that everything was fine and ganged up on me. I got furious and rode away deciding to take my issue elsewhere, seeing as it was futile. I'd barely ridden a km when I started feeling hot liquid on my legs. Lo and behold! OIL LEAK! I rode back to the service centre and now, understandably, they were much more obsequious and sheepish. I took pictures and a video of the leak and found much to my shock that there was a missing bolt on the left side of my engine head.

I called RE customer care and was put on call with the Territory manager (or something like that) - he sounded like he empathised with me and assured me that everything's going to be fine. The bike was taken back in and I was told the leak was because they'd over-tightened one of the bolts. After another 3 hour wait, I was told that they don't have the bolt (rocker bolt i believe they called it) and that they'd have to bring it in tomorrow from another town and that i'd have to leave the bike overnight.

Now, because of my lack of technical expertise, even if they "Fix" this problem adequately, my trust in the bike has been seriously undermined. Now, i'm not inclined to believe that it really was "nothing" one month ago. I'm seriously at a loss and was wondering if one of the more technically sound community members could help me out here.

I can attach pics of the leak and this 'bolt" (which I took with me) which apparently is a "single use bolt" and replacing which (at the right torque setting) will magically solve all my issues. I have completely lost all trust with the people concerned and I'm super worried about damage that's been happening/has happened to my bike already. Any leads/insights will be deeply appreciated.

I want to know how to go about inspecting the condition of my engine parts etc and check for damage due to 1500 km of presumably sub-optimum conditions brought about by apparent negligence. And I also would like to know if the service centre guys are exploiting my lack of technical know how and taking me for a ride with some nonsense explanations

Again, sorry for this self-indulgent post (i've attached pics of the leak, the gaping "unbolted hole" and the "rocker bolt" which is seemingly the magical missing piece)

Re: Interceptor 650 Twin

Has anyone here done their service via the Service on Wheels (SOW) system implemented by RE. If so please let me know cause I am thinking of trying it out for the first time. It's been 6 months since I rode my bike properly and it needs a little work done so if any owners here has given their 650 for service via SOW do let me know your thoughts and if its a good idea.
Thank you in advance for your help

Re: Interceptor 650 Twin

It wasn't a mandate at the time of my Motorcycle's first service. Got it done at second full service after a year no issues faced.
Now it is mandatory by RE to do it at first then every full service.

Re: Interceptor 650 Twin

Hello guys, did you all get your tappets adjusted in the first service? My service centre did not do it despite me telling them to.

Re: Interceptor 650 Twin

Hi made this small video on how I connected the usb+12v charger with the accessory socket present inside the headlight dome.

Re: Interceptor 650 Twin

Wonderful analysis by these gentlemen. The essence this gentleman was apprising is, customize it to your liking, and then do your own stuff. What I liked about this is, finer details, this isn't a jack of all trades. You either make it one, or you just live with it and do your stuff. But, all said and done, the one point that stuck me like a hammer and totally one with this fella is when he says he misses a seventh cog, totally with him on this thing. I miss a seventh cog on my R15.

Cheers!
VJ

Re: Interceptor 650 Twin

Here is an excellent long term review (25000 km) by a gentleman who really knows what he is talking about. He has done some really classy mods to the bike to make it touring friendly. All those who need to make up their mind about the touring credentials of this bike and those who want to know what all to put on the bike...Plz watch closely..

Re: Interceptor 650 Twin

Superb idea. I had toyed with the idea of doing the same on my bike but went ahead with leather grip wraps. I even bought the grips from Decathlon. Cheers to innovation...!!