Re: KTM Duke 390 - Ownership Reviews and Experiences

Thank you s1d.
I am trying to reach him from the past 2 days and he is ditching my calls. Anyways i raised a complaint with the customer care now regarding.
They told me the survey has to be finished in 2 days and today is the 6th day. also that Why I didn't raised the complaint on the 3rd day itself and waited for 6 days.

Also the funny thing is the insurance surveyor has told the customer care on the 2nd day that he is not able to contact me. haha. i mean seriously.
Also the thing is i cant repair the bike from my own money unless the survey is done which I don't know as he is not receiving my calls.

Kind of in a stuck situation. moreover now weekend so expect things to move on Monday only.

Re: KTM Duke 390 - Ownership Reviews and Experiences

So guys after 8 days to and fro ordeal with the insurance guys, they have denied the claim citing all stupid reasons on the planet.
And i have decided to go ahead and repair the bike with my own money for now and later visit this morons at their head office by directly talking to their managers.

So the things which i have told the SVC guys to check are as follows :

1. Both the rims and tires
2. T stem and the handle bar as B7ACKTHORN suggested.

Please suggest if there is anything else to be checked.

Thank you.

Re: KTM Duke 390 - Ownership Reviews and Experiences

Sujith, don't worry about the insurance for now. You definitely can handle them later. That's about it, the rims will be replaced, so are the tires. The T stem bearings and the T stem bolts for proper torque. Do keep a log of all the bills, everything handy, so that it can be used in case for a claims fight. Do keep us posted on the replacement status quo.

Cheers!
VJ

Re: KTM Duke 390 - Ownership Reviews and Experiences

Sure will keep updated. I will get by bike today back after 9 days. Finally!!!
Thank you B7ACKTHORN.

Re: KTM Duke 390 - Ownership Reviews and Experiences

Just got a call from the SVC. they told that there is a very slight bent in the rear tire as well and they will make it proper using lathe.
I dont know if I should go ahead with this or replace the back rim. The back rim will set me back my 6000 rs.

They saw the slight bent now when they removed it to fix the rear tire.

Also can you tell me the make of the tire. Its Michelin Pilot Street 150/60 R17 right. Please correct me if I am wrong.

Re: KTM Duke 390 - Ownership Reviews and Experiences


Yes. The tire in the link is the MPS Radial 150/60, stock size for the Duke 390. Regarding rim replacement, you can either mend it, if you're on tight budget, if the bend isn't too much, even though replacing offers peace of mind. But, extremely mild bend, being mended isn't a problem per se.

Cheers!
VJ

Re: KTM Duke 390 - Ownership Reviews and Experiences

Got the bike back yesterday like brand new, touch wood. The tire is manufactured in the 44th week of 2019, which seems to be fair and new rim in the front.
Total cost of damage is 12020 Rs plus 800 rs for some lathe work to straighten the rear rim.

One front rim, one rear tire and front wheel nut and bolt. Only 3 things and bill is 12k.
I dont think i saw my rear rim as bent as I feel the SVC guys made that up on call to me yesterday to rip me off more of 800 Rs.
So ya total of 12820.

Now today morning i got a mail from the insurance guy to send him copy of my first year insurance. Dont know why. I dont know if he knows i fixed my bike already from my pocket.
I have got all the bills. Now just need to fight it out with the insurance agency to get it claimed.

Happy to be back with my white fury ..

Thank you all for your support and valuable inputs specially B7ACKTHORN.

Cheers

Re: KTM Duke 390 - Ownership Reviews and Experiences

That's good news. Secondly, mail all your billings copy to the insurance guys, probably they might entertain the claim. But, it's worth trying once again and make sure they get it this time as to why the claim wasn't honored. Take it easy on them.

Ride safe.

Cheers!
VJ

Re: KTM Duke 390 - Ownership Reviews and Experiences

Ya B7ACKTHORN. Will email the bills and go meet the higher ups in the office and try to convince them as 13k is not a small amount. I can leave the tire as anyways the tire had done 12500 kms and had to be changed in sometime, but the rim at 5.5k is pretty steep in my opinion.

Apparently there has been 4 rim bends in the last week only at the same place who came to that showroom. God only knows in total how many happened.
After this incident thinking to get RSA as it will help in this kind of scenarios.

Re: KTM Duke 390 - Ownership Reviews and Experiences

Originally posted by TheBandit View Post

Any Duke 390 owners from Delhi-NCR?

I am facing SVC issues with the one in Gurgaon. Last 2-3 trips to the SVC have completely shattered my hope of any positive help/support from the guys there. Would love to try others even if it is a short ride out of the city. Any recommendations?

Also, since my last service I have been facing issues with front brakes and mileage. Braking seems to be lagging and there is a sharp noise coming out of the brakes while applying the levers. Riding style is the same as before but the fuel efficiency has been dropping to 19kmpl every now and then? What could be the issue?

Reposting to get response on the first bit. Still looking for feedback on SVC in Delhi-NCR region.

The second one is quite mind boggling. I took the bike to the service centre couple of days after I posted here. One look at the bike and the service supervisor said that the brake pads have worn out and would have to be changed. I obliged and requested them to do the needful. After inspection, the rear ones were on the verge of being worn out and the front ones completely worn out. I was told that there could be some damage to the front disk owing to this.

To my dismay, when I enquired the guys that why was not this pointed out in December they had no answers. Clearly, the brake pads were in a similar condition from the last service as the total distance rode was hardly 500kms.



To top it all, they even told me I might have to replace the front disk if the damage was critical which the supervisor assured me later that wasn't the case. I don't know what and whom to believe as there is hardly any ownership from the dealer whenever things go south.



It's not about spending money or changing parts, the issue remains if the problem was evident a month back why wasn't it brought to notice? Why wasn't it rectified? Why the consumer wasn't informed if the service team knew about it? Why do I have to bear the labour charges for getting the same done? Why weren't the brake pads cleaned during service?


Sharing some pictures of both front and back disk pads for your reference.
Front -

Back -


Wrote to the head office and they kind of agreed on the point of lack of responsibility of the dealer, whereas the dealer is just trying to wash his hands off this situation and closes every feedback call as resolved. Today he replied pretty sure after the company guys asked him to by telling me that my complain is nothing but negative vibes. WOW!!!!

Re: KTM Duke 390 - Ownership Reviews and Experiences

Just as I predicted earlier, that either your front brake pads are worn, and boy has it worn to the extent that all there is left is well...nothing. See, you cannot just trust blindly what the SVC says especially when you have a same issue being repeated again. And now, since the complaint has been raised and connected to the concerned folks at the showroom, there are high changes of vile feedback being throw at you for what you did, but don't worry about that, it's a period for them to pull up their sleeves and get better at their service. Make sure you replace your brake pads, if possible stay back in the showroom, be present, doubly make sure all the issues in the job card are properly sorted after and leave after only you're fully satisfied.

Cheers!
VJ

Re: KTM Duke 390 - Ownership Reviews and Experiences

Hi all,

Update on the insurance problem for my bike after i repaired it with my own money.
Now the insurance guys are telling that since the bike is new, I should claim warranty on the rim and tire from KTM itself and avoid taking the insurance claim.
They are telling me to put it under manufacturing defect and get the charges reimbursed as part of warranty.

I don't know how this is going to hold good. I had read that KTM had replaced the rims for some bikes, but dont know when.
Let me know if anything is possible in this direction. As it doesn't look like the insurance guys are in any mood to approve this claim.

Thank you.

Re: KTM Duke 390 - Ownership Reviews and Experiences

That is BS. KTM will and in no way claim for what has already been dusted and the money deposited in their bank. It's only unnecessary red tape, and waste of time and energy on your side fighting KTM even if you send the mail higher up for what has actually transpired. Why didn't the insurance guys inform you this earlier, if they knew you were going to get it done with your money? Why didn't the insurance, at least, give you an idea as to what can be done. It's just eyewash. The SVC should have at least informed you, that this can be covered under warranty, because they know it better as many cases like these come in on a daily basis.

Either, the SVC is purposefully not claiming broken rims or writing this to the user himself as user induced error or they are teaming up with the insurance guys and hoodwinking the customer, is anybody's guess. Irrespective of manufacturing defect, any item that is broken or damaged due to road accident should be covered under warranty, that's the reason, an insurance exists in the first place. If we can pay from our own pocket, then why bother insurance, why bother all this headache?

As much as I really don't want you to this, but I really want you to press them whenever you can, and at least make sure they compensate 45 to 50% of what you've paid. In the first place, it isn't a huge sum, and it isn't going to depreciate your IDV in a drastic way.

So, let's give it a shot, give a good fight, before they eventually take a final call. It's better to fight rather than not, knowing what the outcome will be.

Good luck.

Cheers!
VJ

Re: KTM Duke 390 - Ownership Reviews and Experiences

My front tyres are 22.5k old metzelers but they are worn only on the outside about 2 to 3 mm compared to the inside which are easily visible to the naked eye.
Bike doesn't go straight if I leave the handle from more than 10k kms back.

Now it's very hard to corner, like I need to push the handle from left side if I'm taking a learn curve.

What is the issue I dont want the new tyres to end up the same once changed.

Re: KTM Duke 390 - Ownership Reviews and Experiences

Sold my duke 390 after 3 years and 4 months. I think I won't be posting anymore updates but suggestions ..

Thank you especially [MENTION=20218]blackthorn[/MENTION]