So I took it back to Service Center yesterday as when I have a pillion rider with me, scooter pulls more plus it kind of wobbles. The mechanic did a test drive and he instantly agreed to this issue. He had asked me to come in morning, so I went today at 9am and mechanic started to work on at 9.30am. He first tried adjusting steering bolts and it didn't work when he took a test drive. So, next, he changed the front wheel bearings, even though I told him that whole front wheel has been replaced on a day of my delivery itself. He tried playing around with the steering settings more but he gave up. He and other mechanic discussed the issue, both test drove the scooter and said that they did what they could but unable to solve the problem. They called another workshop of the same dealer where they had replaced the tire first time and asked me to go there as the only thing left to work on is front forks now, and it will have to be done there.
The mechanic came with me on the scooter, he drove and felt more of pulling and wobbling with me behind, which I had already told him. He told the problem to the workshop manager there, and a manager told me to come after 5pm, it will be fixed. But, I told him that these guys worked for 3 hours, couldn't solve, I came here last week after delivery and you guys replaced a front tire. I simply requested a replacement of my scooter right after delivery and was told that it's not possible right now but can be fixed. Now, you guys delivered me a faulty product for which I paid you, now I am required to get fixed right after delivery from you too! I spoke with a manager and just pushed him for an exchange, but he said it's not possible as the RTO process has been initiated already and may even get a tag number in few days. I said, the day I took, I told you right away and you didn't change it. Now, I don't want you to fix it, just change it. So, he said the owner of the showroom will come in morning, just talk to him. Meanwhile, I also called TVS and lodged a complaint. After which the workshop manager called me saying why did I file a complaint as he said he will fix it! I said, it's not about whether you fix it or not, its about dealership delivered me a faulty scooter without properly doing PDI and also not allowing me to do PDI. He said what will TVS do in this, it's the dealership that will decide whether to fix or replace. I said it may be, but I felt the company should know. So, he said now he can't give me scooter today, as someone from the company will come to see then he can give me delivery etc. I said, its fine, I don't want you to touch at all.
So, will see what the owner of the showroom says tomorrow. I don't think it will be possible to get a new piece as RTO is done, so most likely he will stick with a repair. Has anyone got this done before? Thanks.



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