Re: 2017 Duke 390 Owners Reviews and Experiences

Answers in Bold

Re: 2017 Duke 390 Owners Reviews and Experiences

Wow, thanks a ton for the quick response. I will try to get the console replaced asap and let you know if it fixes the issue.

Re: 2017 Duke 390 Owners Reviews and Experiences

It should fix it as I faced the exact same issues as you. But, my second one restarts sometimes too. So getting that replaced too. Please update us once you get your's fixed. Thanks

Re: 2017 Duke 390 Owners Reviews and Experiences

So a console replacement is the fix (or stop gap fix) for these issues ?
I wonder if it's the console hardware or software that is causing these glitches. Hope they figure it out soon. And I wonder what ktm was doing during the testing phase.. did they not notice such behavior of the console, or did they chose to 'ignore' it.. or maybe they tested a different version(hardware/software) which did not show such symptoms. It could also be related to the new canbus implementation, the console (hardware/software) and or wiring.

Keep us posted if you are able to get to know the root cause and fix for these console issues.

Re: 2017 Duke 390 Owners Reviews and Experiences

Sid, to be honest I think these buggers knew about the problem but still decided to release it.

The second TFT doesn't exhibit the time reset issue but has the other bugs in it. Infact, all of them do. I replicated the same crash on two other Duke 390's. You just need to trigger them in a certain way. One thing is that all the other TFT's I tried this on are paired to iPhones. Don't know if an android would prevent it? I don't know, shouldn't make a difference but still.

I'll update you on the THIRD TFT! when the current one is replaced.

The thing that pisses me off the most is the ODO getting reset to 0 after replacing the TFT because I love racking up miles on the bike, it's pretty disappointing to see it go back to 0.

Re: 2017 Duke 390 Owners Reviews and Experiences

Seeing MID crashing in all duke 390 again points out to lack of QC. Last gen MID was good enough they could have carried it forward.

Question to the owners: what ktm is giving reason behind these issues?

Re: 2017 Duke 390 Owners Reviews and Experiences

Going by what [MENTION=83544]chip94[/MENTION] says, some crashes are probably due to a 'certain way' of doing things or maybe iphone related.. let us see what ktm has to say about it.
Carrying forward the old display.. I think it was a good move by them to provide something that has never been offered on a motorcycle in this class (or even classes higher). Let's not kill innovation/feature sets, if we did then we would have still been stuck with the good old analog meters.
I hope these guys figure out why this happens. Would be interesting to check with folks abroad (from international forums) to see if they have a similar issues or is it [MENTION=83544]chip94[/MENTION] and his devious means that cause these crashes and a normal user might never notice it.

Re: 2017 Duke 390 Owners Reviews and Experiences

Agreed to your point, this beautiful MID is one of the USP of this bike. But my point was why not bring something simple yet practical.

Another thing, ktm didn't trained mechanics to solve these issues or to find root cause? All ktm is doing is simply changing entire unit but still cause is not yet known.

Again, I would appreciate on the fact that ktm is changing these things without any drama.

Re: 2017 Duke 390 Owners Reviews and Experiences

Haha! I wish it was that way man. But the damn thing still crashes while I receive a call or enter the music tab sometimes.

Actually, I'm happy they're changing it without a fuss. They can't really troubleshoot the TFT if its a software bug. I don't even think KTM will push updates to be honest.

Re: 2017 Duke 390 Owners Reviews and Experiences

I actually think the Call/Music info display is more of a risk especially in our country.. probably something close to using a phone while driving. You know some chump gets more engrossed in fidgeting with the display while on road and before you know *crash*.
I am someone who doesn't advocate the use of earphones blaring music while on the road, especially highways.. it is a risk that I prefer not to take however careful a rider I maybe.

Re: 2017 Duke 390 Owners Reviews and Experiences

True.

But when I pay money for anything, I expect it to work none the less. And after spending close to 3L, it better work.

Re: 2017 Duke 390 Owners Reviews and Experiences

As vehicles get more and more tech savvy, the use of high-end components are required. And all these high-end gadgetry aren't gonna make an owner involve, if there are inherent bugs and manufacturing defects. Though the former can be rectified, by active participation and redundancy checks from the factory, the latter can have consequences related to the very reliability of the part involved, it might be a particular lot of a small unknown manufacturing defect that went unnoticed, can happen.

I am pretty sure the this little TFT is a radical thing in the Indian motorcycling scene, paves way for more affordable such displays even on entry level bikes. All it takes is one manufacturer to kick off and the rest can and will join the bandwagon in the coming years. But, what's disappointing is the redundancy checks at the factory level. I am surprised how such common bug can go unnoticed. And electronic items carry no warranty for a reason, these are highly sophisticated displays, gone are the jugaad days of opening and soldering and what not. These are either it works or you throw them, like your humble LCD TV in home. As long as the company recommends replacing these items you're better off repairing them. Saves money, saves unwarranted red tape and what not.

And forget about skilled mechanics, you have some of the best skilled mechanics, but they are like like finding a needle in a haystack, and your service center location, and most importantly your luck plays a big role.

Cheers!
VJ

Re: 2017 Duke 390 Owners Reviews and Experiences

Yep, totally agree.
Have you tried writing an email to ktm ?
Maybe a few of you could collectively email them.. and see what they have to say about it. It might get them in to digging further and maybe provide a fix in the near future.
And one more thing that i want to clarify.. the display just works fine if you don't play around with the music/call features right ? I mean does it randomly restart even when not using these two features i.e. when no phone is paired to it.
If you have the patience, maybe you could try replicating it with different phone brands, android/ios. Do let us know if you find something that might help figure the root cause.

Re: 2017 Duke 390 Owners Reviews and Experiences

Paired the display with my Android/Sony device once at the showroom and that was the end of that, have never faced the ECU Failure, restarts or the ODO reset once thus far. I have seen the clock resetting once or twice, which might be fixed with the next version update, which I have no clue when.

Also, has any one faced minor vibrations post gear shifts in lower rpms? Its not a big deal but can be felt if you up shift at slow speeds.

And since we are on the TFT topic, in my opinion, this is not a slow cruiser to play around with music or calls while riding, its an aggressive naked which I feel deserves all the attention on the ride itself, no call or music is worth taking your attention off the road for a second.

Re: 2017 Duke 390 Owners Reviews and Experiences

Yes, I did face some vibrations at low speeds, Even in the right gear and constant throttle the ride was not smooth and there was considerable jerking. Did some adjustment to the clutch and now it is better and the vibrations are almost not there. The constant throttle at lower speeds is also smooth. The D200 could easily climb over speed breakers in second gear but I ended up stalling the D390 a couple of times, the clutch adjustment also addressed this issue and it quite easier now to slip the clutch in second gear to negotiate medium gradient speed breakers.