Re: 2017 Duke 390 Owners Reviews and Experiences

Do you have a copy of the service receipt with you, can you share the bill for us here. I am surprised, 3k for labor for a 5k rupees service is indeed on the high side, unless they charge by the hour or something. But, I'd be interested to look at your receipt and which service center was it?

Cheers!
VJ

Re: 2017 Duke 390 Owners Reviews and Experiences

pl post a pic of the bill so we can see the split up.
the labor charge for a paid service is around Rs.800-1000 (not sure if they increased it).
chain sprocket replacement labor shouldn't be more than Rs.500 iirc. some svc's do display a rate chart and i remember faintly that it was under Rs.500 for the chain/sprocket replacement and similar for a fork oil seal replacement.

what else did they charge you for under labor ?

Coming to parts cost:
chain sprocket part is around Rs.3000
Engine oil + All 3 filters ~Rs.2000

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what's in the new visual update ?
a while back they started coming with a different color lighting or something. is this what you are referring to ?

Re: 2017 Duke 390 Owners Reviews and Experiences

I am unable to attach the document here due to size restrictions, even after trying to compress it . But here is the drive link for the files if it is not too much in asking you guys to check it out there :




Thanks,
Aswin

Re: 2017 Duke 390 Owners Reviews and Experiences

Though the price they've mentioned is on par, the sinister part was where it mentions "units". A 250 ml of brake fluid can of 75 rupees is more than adequate for both front and rear. And they've charged you total of "four units" at two units each wheel, both front and rear which is a mismatch. Secondly, "Outside Labor" is something not right, unless your bike was given for lathe work or something, outside labor of 500 is something definitely not warranted.

Again coolant removal and refill, "units 3", which is again not right. You've replaced coolant from your bill, so it's a one time labor for both removal and refilling, not sure what made them enter "3 units". The bill clearly mentions, brake fluid and coolant were "units 1" and clearly there is a mismatch in the labor billing where they've mentioned different units for both.

From the bill, I can confidently say, they've looted more than Rs. 1100 unnecessarily in the name of labor.

Cheers!
VJ

Re: 2017 Duke 390 Owners Reviews and Experiences

except 1,9 and the spares, everything else is a ripoff/unnecessary.
outside labor probably refers to labor for chain sprocket replacement.
you have been ripped off by at least 2k. most of that work is unnecessary/might have not been done (like brake fluid changes, coolant change, wtf tank clean). unfortunately that is how 90% of the asc are operating now.. simply change parts or bill for it even without doing the work.

cost of ownership is more due to such services from an asc, i have stopped visiting the svc for routine services and do it myself or with the help of a local mech for a fraction of the cost.

Re: 2017 Duke 390 Owners Reviews and Experiences

As told VJ and s1d, all spares replaced are okay for the kilometers run and cost is also proper except for No.8 Chain lube ₹165. Ideally it should be covered free as part of paid service cost of ₹1003.
Chain guide replacement is unnecessary for just 15K kms! For replacing that small Chain Guide they have charged "Swing Arm" labor of ₹236!

Coming to labor charge No.3, No.6 should be covered as part of paid service charge.
No.2 is fine if they really did a complete coolant flush, remove and refill. Just confirm that did replace the entire coolant and refilled 1L full.
No.4, No.5, No.7, No.8, No.9 is complete robbery and they have looted total of ₹1416 and are unnecessary jobs done. Even if the job is done, all labor cost for that will not cost more than ₹500

What is "Outside Labor" for? Did they do any Lathe or welding work! Utter RIP off, never knew KTM Mekhri circle has become so horrible in terms making money.

Re: 2017 Duke 390 Owners Reviews and Experiences

after the Oil seal change, i had added 25ml of Liqui moly with oil being fresh, filled up a tank full of Speed 97RON from velachery to phoenix mall 100feet road,
went for a 300km drive , my observations are

After 5 to 10 mins of drive i could feel the engine felt much smooth , the engine sound very much reduced.

i couldn't straight away observe as i was focusing on the windshield mod i had done to see if it is stable at high speed.

yes my windshield was stable and felt comfortable cruising at high speed close to 140 to 150 and maintained average of 130 speed for the 1hour 45mins journey non stop
from chennai to vellore and back

satisfied with the performance and at the same time having a constant check at the coolant level.

liqui moly effect - will have to check, it it will have any long term implications. so far good.

wind shield mod is much better now. i use ILLUVIA as the base one and extended with Yamaha windshield (the regular one) to increase the height .

a thin steel rod to support from handlebar to windshield to add support at high speed. perfect now
will post picture soon.

Hoping my Coolant issue should not comeback again - should be good for at least 6 months

My next concern is for the Starting coil - so far changed twice - hope it should not comeback again.

Re: 2017 Duke 390 Owners Reviews and Experiences

Guys with 2017 model are you able you see the caller ID when you receive a call.
I only get _A as the caller name everytime no matter who calls.

Re: 2017 Duke 390 Owners Reviews and Experiences

Did they just seriously charge you 200 for polish O___O

That’s just rip off man

I just get my bike washed and polish for a total of 50 through anyone outside or just do it myself

Re: 2017 Duke 390 Owners Reviews and Experiences

My short "review" of 2019 model

Most people who are in this forum probably already know what the bike rides like and feels like so I'm not going elaborate it, my review is about improvements and changes that are made over 2017 model and what could be made better.

So far I'm very happy bike its has performed better than I expected and I generally use bike day to day office commute and weekend getaways around Chennai I haven't done any long journeys (something beyond 200 kms) yet and bike loves highways. I have done two services so far and both costed roughly 1800-1900 and its usual oil change and filter change, I'm getting mileage of 25 kmpl in city highways it gets better and usually 30 kmpl +

Changes
These are four key things that differentiates which has changed over 2017 and 2018 model

1. Speedometer has been changed with new UI and software version is 1V08 instead of blue rev counter now it has Orange and have already shared at page: https://www.xbhp.com/talkies/motorcy...ences-258.html
2. ABS is no longer can be switched off completely its either road or only in front.
3. Heat shield added near the leg (this was available in 2018 model also)
4. Bigger grab rail that goes over tail light and it kind protects tail light from breaking if pillion sits back on it. (it was available in mid 2018 end - early 2019 models)

Things that are improved.
These are things that were improved over existing model

1. Less buggy software, every issues that was mentioned in the forum (time being moving forward or backward to trip meter resetting or time completely needing to reset again ) are fixed which I have cross-checked with one or two guys whom I met at service center.
2. Radiator is much quieter when compared to 2017 model and not completely sure in comparison to 2018 model but you can hear it but its not irritatingly loud.
3. Some people in forum have found infamous radiator fluid mixing into engine oil issue but again haven't seen such behavior which again cross checked with others.
4. The heat is not unbearable , I used bike in B2B traffic in Chennai in summer it does get hot but not as bad as the 2017 model also it gets hot only if you rev the nuts out of it else its little bit less.

Things that needs to be improved.
These are few annoyances that I think KTM should fix.

1. The water drain pipe near fuel tank is installed very weird and shitty way and it needs to improved and if you haven't done modification like I did better keep an eye. It was discussed earlier at https://www.xbhp.com/talkies/motorcy...ences-265.html
2. The water gets logged in few places and doesn't go out after rain or wash as shown in below images which is irritating
   1. Near tank
   2. Near under belly cowl

Things that I wish were added:

1. The speedometer is great but it feels like hit and miss I mean if they added turn by turn navigation it would have become complete package even if it was like a paid option.
2. Many people may not like the "jumpy rpm" I don't mind it but it feels like bike has its own mind.

Changes I made to bike: There's subtle things I did like removing the knuckle guard and made front mud guard black so now it looks like a body builder flexing its trap muscles.

Re: 2017 Duke 390 Owners Reviews and Experiences

I generally don't look at the speedo while riding so a fancy TFT doesn't matter, but google maps like navigation would be *really* useful.

Re: 2017 Duke 390 Owners Reviews and Experiences

I did not understand this, even after looking at the photos.
aren't these just dirt splashes as opposed to water logging?

Re: 2017 Duke 390 Owners Reviews and Experiences

In the photos I didn't capture the water logging but when you wash or get in rain water gets stuck in there for sometime. When you accelerate fast then only the water comes out.

Re: 2017 Duke 390 Owners Reviews and Experiences

Don't bother, water will always find its way to pool somewhere, where there are recesses and crevices. The best thing you can do, after each service is, make sure your bike is thoroughly given the pressurized air treatment and it is exactly used to prevent water from holding back inside of switch gear, ignition lock sets and engine componentry. The pressurized air is supposed to remove all the stagnant water wherever applicable after washing the bike.

Make it a habit to use pressurized air, clean and well in and around the important areas I hightlighted above and mostly near the starter motor, where water gets pooled up.

Cheers!
VJ

Re: 2017 Duke 390 Owners Reviews and Experiences

Hi All,

Did anyone get the latest update (software version 1V08) with the updated Orange UI on the 2017/2018 duke 390s. ?

Best Regards,
Sujith