Nice! Narain Karthikeyan and AMG! nice shot..


cheers.

Getting the 1st service done for my GT tomorrow, called the service centre guys and they would be coming to my home to service the bike tomorrow, hope they keep their word and do a good job.

There are a lot of Motul fakes in the market so am going in with what the serv centre uses, Mobil 1 fully synthetic. I didnt stick to the manufacturer suggestions for run in, i started opening the bike for short bursts after 500 kms and now i am at 800 kms. Going for a highway run on Sun so thought of getting the service done beforehand. After the 1st service, my GT is all free from restrictions

Really appreciate Garware's move that they send mechanics to service the bike at home, make the ownership experience an all together different experience, makes you feel special that Garware is the only company doing it at present compared to Bajaj and i dont have to waste my day going and coming back from the serv centre.


@ yuv_biking
Beautiful shots of the GT there buddy, the 3rd pic where GT is all leaned up and the SLS AMG shot looks super good, wish i could hear the AMG roaring around the track.

Thank you guys.. It was a great moment hearing the Mclaren Mercedes roar, Dilip Rogger leaning and zooming on the GT650R and watching Narain Karthikeyan. It was a triple decker treat. (Not mention chennai's tropical weather )

After hearing those decibels, I was shifting gears at 8-9K RPM, felt my 220 was too smooth and silent

Bro are you sure that Garware is sending service guy at home to get it serviced ??? It means we don't need to go to service center??? THen it's awesome !!! Cool !!! Standards are getting set ??? Really paying more than 5.0 lacs is now defined .....Great Move by Hyosung and Garware !!!

Yes Garware is providing the service at door step if something wrong from their end and for the first free service....

Does Garware and their dealerships have some mobile workshop arrangements? Or their mechanics will visit the owners with assortment of tools and lubes required for the servicing? What if some other problem is diagnosed, minor or otherwise?

Anyway what all need to be done in the first service?

All these good words about garware hyosung are coming to me moreover like unbelievable. My bike, after an accident, and without any damage to engine or parts important to ride bike to anywhere, is standing useless at garware's gurgaon workshop from last 5 weeks.

I want to explain complete situation here, how after damage of my bike, i had to call 10 times to insurance company (TATA aig) for 2 weeks like fools, that's collaborated with garware officially and how i am getting delayed responses after several calls to hyosung people, but just waiting to see , what they will do in next 2 days? They promised me to deliver bike this mid week and now they have no idea, when my bike will be with me again.

This is highly unacceptable conduct from garware hysoung guys and damn useless service too. An owner of bike of Rs. 50,000 gets much much better service for his/her bike than i am getting for this bike of 5+ lac. I an feeling like not to continue with this bike and company anymore, as i bought this bike only after getting assurance for best services. Otherwise a R1 would be far better option than this.

Bro..
I called up the Pune service Manager "Sankh" when the bike engine's oil started leaking after just 150 kms of ride.. they sent the mechanic from Pune and got it fixed in 2 days... after tat also small amount of oil started leaking then I called him and said if u dont replace my bike "I will go to consumer court" and i dont want ur bike.. he sent the mechanic next day and they have replaced the full engine case.

You also try this

I can relate to you now, the basic problem with these people is that they are lazy, lousy and dont know how the system works.
The regn of my bike was delayed because there was a paper missing, same is the case with you, they dont know how to deal with the insurance people, the service centre guys are taking things too casually until and unless you call pune.

Finally at 4 pm the mechanic gave a call citing a stupid excuse that he wont be coming today, i mean cmon, if you dont wanna come, dont come but dont lie to me. He made me sit at home and then himself didnt come and if you say something they get offended - icing on the cake.
Casual attitude that is - because there was only one dealership for whole NCR, now one more has opened, hope the things change.

I hope someone from Garware is reading all this, if they are really serious about doing business they just can't go around taking their customers for granted.

I hope they are not planning a short innings like last time.

+1,
Am thinking of calling Mr. Sanjay from Pune tomorrow or send him a link of this ownership thread to show how much the reputation of garware is taking a hit.

Sent them a long mail alongwith a reference of this thread, Garware should know that they are really not helping themselves with this kind of service.

You did good job rajat. I got no response today even. From last 5 weeks and a bike of 5+ lac is just no more than a piece of junk for me. If a car gets damaged of same price, you can get that even back,with great service response, within 7 days, than why not just a bike?

Its not first time for me that i got such poor services from garware hyosung, but i got the same crap when my bike's right handle and mirror got damaged due to a fall. They took 11 good days to get that done and that's only when i made several calls to everyone from gurgaon to pune with mails.

I don't want to name people from gurgaon workshop or the managers over there,but i may explain the whole situation and the excuses i got from them in a day or two and i am sure every one will think 100 times before buying a single GT, after reading that.

This is simply frustrating, foolish including wastage of my precious time and hard earned money. Tomorrow i am going to do same thing as you did rajat.

Enough is enough, and now i will report all the issues to headquarters of hysoung, both in india and korea, including detailed posts about these services on each and every bike review forum.

It's really disheartening seeing the state of GT owners here.

When GT650R was launched , I took a personal loan (partial amount) and managed to accumulate the complete funds to buy GT , I was so excited for a sub 6 lac 600 cc bike. Then came news about Ninja 650R launch so i deffer my plans of GT and opted to wait till Ninja650r is launched.

As Ninja 650R launch was month or two away , I invested all my money in shares and due to market situation my shares priced dropped drastically.

I was now hoping to buy GT in JAN (2012) but looking at the situation all doesn't look good.

Come on Hyosung/Garware , This was never expected after spending more than 5 lac on a premium product.

Here is the mail i sent to hysoung pune office as same rajat did and now waiting for response from them.

I am also expecting support from all XBHPIANS on this big issue.....

---------------------------------------------------------------
Hello there,


I am hemant khandekar, a customer of GT 650R,bought from your gurgaon showroom. I believe i am writing to most responsible people of Hysoung Garware in india and expecting some action on this.


I am damn unsatisfied with the services i got from your guys every time. This is damn frustrating and i am regretting my decision of buying this bike. I bought this bike only because i got confirm assurance from your salesperson that i will get great and immediate service, but all i got lazy, lousy responses with no responsibility and delay of several weeks.



Here are the some incidents when i got bullshit services from your people here in Gurgaon:


1. I bought my bike Red GT 650 R, 2 and half months back. As i am from jaipur i had to register my bike from jaipur only by myself. I went for registration in jaipur, and with lot of complications of RTO and sales tax department processes reached to last point of registration.There i got to know that in my invoice, their is no invoice number. WOW..!!! A printed paper only without any number was with me as invoice. I called up gurgaon showroom and asked for it, they sent me invoice with handwritten invoice numbers on it by email. And after that day, i didnt get chance to go back to sales tax office as after continously going there for 5 days for registration. So end result, my bike is still unregistered with all credit goes to your gurgaon showroom.


2. I took my bike to showroom just on 3rd day of buying with complain of rattling noise from visor. Mechanic told me that it cannot be corrected and its same in all bikes. Although i got to know later that hysoung workshop guys in Bangalore corrected same problem in a bike very easily. Does it mean mechanic here in gurgaon don't know anything?



3. After 15 days, my bike fallen on its left side in jaipur while in standing position. Left side handle and mirror damaged. I immediately called up showroom people and explained everything. They asked me to mail photos of damaged parts with details which i did same day. I got no response from workshop or showroom after that.I called up to workshop manager, sales manager everyone but the excuse was only, that parts are on the way and manager even told me that i should not lookout for insurance as that process will take time. I agreed to pay all amount ( Rs. 13,000) in cash from my pocket. Finally parts arrived on day 8, i asked workshop manager to send their guy next day to fit them on my bike.And the answer was, they have other customers to deal with so they will send their guy in some days. I sent a mail than to pune office and only after that mechanic from gurgaon workshop came to me and installed the parts, which was a work of not more than a hour.


4. So here comes another incident. On 5 Sep, 2011, my bike crashed in jaipur on highway because of being struck by a vehicle from back side, heavy rains and bad road same time.Both side mirrors gone, right side indicator gone, fairing damaged from right side and rear tyre punctured. I reported the issues exact next day to guragon workshop manager. He told me to get the claim registered with TATA AIG insurance, your official insurance partner. I called up those guys 7 times in next 10 days. They told me on each call that a surveyor will visit me within 48 hours.Nobody came and excuses were, my mobile number was wrong and i was not available on that. For the information sake let me clear here that i deal in software business and all my international clients call me on same number always than why the hell these locals can't contact me.


Well, on 7th call i asked them what's the process actually. So they told me that bike will be surveyed only at the workshop. Great..!!! This was just opposite to what workshop manager told me. I called him up and told him the way. Than i asked him that i want my bike to towed to gurgaon by them. He said he will give me a call in few hours and i got a call next day that you people do not provide any tow away service after 50 kms and if i need that service than i have to pay a hefty amount of Rs.14000 for just 250 kms route, one side. I myself contacted a company than and sent the bike to workshop. After bike reached there, no survey was done for next 3 days. It was said to me that some parts are available and rest are ordered to your pune office. Arriving parts from pune takes 3-4 days, as i got to know from them. In this meantime, i almost called up workshop manager every second day or even everyday to know about the status. And always got answers like i will call you in an hour and never received a call more than 2 times, in all this 5 week period from them.



About my punctured tyre, it was informed to me that it cannot be corrected as the puncture is on sidewall.So i said ok just change it, but with a better tyre. Again same answer, will call you and no call. I am still waiting for price of new tyre and status about it.


On this Monday, finally i called up sales person in gurgaon showroom for the same issue as workshop manager was not picking my calls from last 2 days as he did enough number of times before. Sales person told me that GM sales of gurgaon will call me in next 15 minutes, which actually happened after 6 hours. I explained him everything and told him that its nearly 5 weeks that i didn't get any chance of riding bike. He said we are trying and when we had dealership of ducati (which is no more now with them), it took 4-5 months to get a single part. So we are actually doing better this time. Another big WOW..!!!


New story as told to me is that some parts are not even available in pune and will be imported from Korea. I got to know about this 3 days ago when i was expecting finally to get my bike back.



So present status today on 15 Sep, 2011 is that i called up workshop manger two times yesterday and today, and got no reply. I called up GM sales, and he told me that in 15 mins, he will tell me when i will get my bike and no reply from him too.


So with all these frustrating things i faced, i am feeling like looser. A buyer of bike of Rs. 50,000 gets more preference and better service than i am getting with this bike of 5 lac+ rupees with just average performance. If this way your people will keep serving customers, nobody would be able to trust the company and its products for further.



I need immediate action on this and want my bike to ready with perfect condition in all aspects, till Monday anyhow. If its not possible, i would be much happy to get all my money back and you can keep your products and services with you.forever.



I have already wrote about my condition and experience, on different bike review forums and have to do it continuously further too. If i will not see things happening on ground than i have to make aware others about the issues one could face with this product specifically. I will be sending same mail to Korea headquarters of Hysoung too, and posting on forums like one more customer did after frustrating services..


Looking forward to immediate action.


--
Regards:
Hemant Khandekar