^^ wow man... and here i was thinking about the new 650N, 4.96 on road gurgaon. I spoke to mohan i believe at the dealership. But this attitude and lack of spares and service is simply too much...

I think ill hold off for the 2012 ninja 650 or something else in the 5-6L segment.

Seems like the company which is handling the Gurgaon showroom is yet to learn their lesson, they have shut the operation for Ducati and they still seems to go the wrong way.

Just for records same company handle the Chandigarh Porsche.

Bad service! I thought only us CBR owners faced such issues! The ASC guys damage our bikes instead of repairing them...lol!
thought atleast big bike owners recieved better service.


cheers.

So the mail once more has kicked the things in action , whatever the quality of dealership is, one thing is very clear that Garware is trying hard to impress the customers.

Sent the mail midnight and got a reply back from Mr Rastogi early morning that he on leave but he would get someone to help me out.

Got a call from Mr. Sandhu from Radiant 20 mins back and he asked me about the mail to which i clearly replied, please see and check the number of complaints you people are getting. Told him to and ask Ninja 650R owners on how many times they talked to registration people, the mechanic not coming and all that.

He has said that from next time dont call the mechanic, call me directly as the mechanic never told him about it and they skipped it. Also said that with these superbikes spare parts take 2 weeks to arrive for parts not in stock.

He said we have so many colors so i cant keep all fairings in stock, for every superbike spare parts take time and you cant expect your bike back wthin a week - in relation to vikyk's bike.

Just told him to improve the service standards and thats it - only that much would be enough.

The mail to Garware official works, so if anyone has any issues let them know and they would forcibly send the svc guys to sort out issues.

Better option and it looks sexy too, just hold off for now. One more svc is opening in Delhi, let me see how it is but till then hold your horses, dont jump in.

I think the Porsche name says that the dealer has a lot of money so he hardly cares about anything, sad.

LOL, thats why GArware gives doorstep service so they cant bang your bike.. The issue with spares of CBR are unbelievable, for a bike selling in this quantity and assembled here in huge nos they should be providing spares.

With a N650R or GT650R a wait of 10-14 days is okay for accidental repairs, even N250R when damaged takes some time to get repaired, heck my Pulsar 220 took 9 days to come home so thats acceptable. But anything over it, bad.

bro i you and other cbr owners are not facing this much issue wid our cbr's .

after reding hemant's post i am now confident on my thinking that never trust on any new company 1st let them settel in that country then give it a try after 2-3 years.

I got similarly a mail from Mr. Sanjay Rastogi with information that some Mr. Amit will contact me soon. No call yet although.

I got a call in afternoon from Mr Sandhu. He was quite angry over mail and saying moreover that i was the one who asked to get the bike surveyed at my home. I asked first thing i didnt say this and if i said this,why would i like to do that? What would i get out of it?

SO after a call of 15 mins with lot of hot talks, i got only answer that he will call me when parts will arrive, and same thing that superbike parts take 2 weeks to arrive. If so than why my bike is standing like piece of junk from past 5 weeks and why they don't have any final delivery date for my bike yet? It simply means i have to wait for another one week or two , until fairing comes, means 2 whole months.

Another thing he said is that he is not responsible for how insurance company deals? IF so, than why hyosung has any official tie up with TATA AIG, if we have to do everything ourselves. I have dealt enough number of times with car insurance people and when car companies have any official tie ups with them, they manage everything from start to end, not the customer.

It's bad to hear that Gurgaon showroom customers are not too happy.
But glad to hear that the rest of the 13th showroom across India,customers are not complaining.

You have mistaken it dude. We are not "not too happy" , we are damn angry over this and this is not small issue.

And others are not that happy too, check the below one well and than you may be able to make pretty closer comment.

Sad to hear the problem patty_86 had encountered,but glad that his problem has now been rectified

Seems like melroyal is getting some royal treatment from Garware service station.

@Mr. Alphanso: Why don't you share your post sales experience? It will be good for us to read a favorable review for a change.

Hi Bandhav..I was very much pleased with the servicing of my bike from Ronit motors.They have a nice lounge room where the customer can wait till the servicing of the bike is complete.They also provide pickup and drop service if required

That's good, but apart from that have you faced any sort of problem with the bike itself like reported by others.

PS:What's the status of you Iron butt ride?

It was not rectified, he made it rectify by warnings to them. So its not like eating ice cream at ice-cream parlor, but enough hard like breaking rocks in hot summers , to deal with them.

Yeah pretty extra ... , and strangely someone removed my previous and precious comments from here without any warning to other biased parties.

Well i got call from Mr. Amit from Pune, and he told me that he will manage everything regarding my bike service and delivery till end. So i am not going to call anymore to gurgaon people any day now . Although he gave me same excuse that bike parts delivery take 2 weeks as usual and i repeated same lines, i am already waiting from last 3 weeks after insurance survey. He also accepted the mistake and apologized for the time taken by them in insurance claim processing.

He told me that PARTS will be available to gurgaon workshop by coming Thursday/ Friday. After that survey will be done again and than i will be able to have a look at my bike probably. So as i think, i will not be able to see face of my bike until next to next week, those will complete 2 months from the time i haven't touched my bike.

^^Get accustomed to it vik, the mods here love to ban members without giving any infractions or prior warning, so removal of post is nothing.

Ok, now let's get back to topic or even I will be banned.

I hope you will get your bike soon, I can't even imaging your misery, buying a big bike and then not able to enjoy it because of third grade post sales service.

Well first experience to me of these things here and very disappointing to see biased posts moving on and on. I have sent message to xpolice, let's see if anything happens.

Yeah, save yourself man

You are really understanding it brother, how tough it is to stay without your passion and dream when you had it, and than getting away from it for so many days because of others.