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Re: 2013 kawasaki ninja 300 - rush is addictive
My sad story aided by Bajaj begins now.. I think Bajaj is messing up everything in delivering Ninja 300 to its customers. As I said in the previous post that on 15th May, i.e. today my bike is gonna hit the showroom. In between, I talked to the showroom guys in Kharagpur several times about all the aspects and in every conversation it seemed that I am the dealer who had all the info. before them and I am just sharing with them, they being the customers. Ok...
Leave this part now. Meanwhile, due to no communication from showroom I escalated the matter to Bajaj Auto higher officials and now instead of the showroom I was directly dealing with them, preferably him, the officer (ZSM=zonal sales manager) of WB. So showroom was out of the scene and the progress of talking with the ZSM deduced upto the following story.
Kharagpur KTM showroom is very new showroom. But my home is almost equidistant from Kolkata and Kharagpur. I preferred Kharagpur because of the ease of journey and better part of NH-6. Previously when there was no showroom in KGP I pre-booked my N650 (which I cancelled later) in Kolkata PBK. But as only two bookings are there in KGP for N300 and I being the first one, I was supposed to receive it first before Kolkata (presumably). In April end, I got to know from him there is a problem in assembly of N300 but from 2nd week of May the problems were sorted out and they are in full-scale-production line and ready to be delivered to its customers. As the story goes, despite my semester exam going on, I booked one emergency ticket from Chennai to Kolkata, so that on 17th I can get the delivery and on 19th I can celebrate my Bday in my home. Again back here on 19th night as exam on Monday 2pm again, the very next day. Now the worst part begins..
I called him today just for the confirmation. But he just tried to appease me saying like there is a lot of pressures of Pulsars and Discovers to this showroom as it mainly focuses on marketing Bajaj vehicles..so on. But I couldn't understand why on earth Bajaj establishes new KTM showrooms while they are not getting any priority!!?? Again he asked for 1 hour from me to call me back. But alas! I did get nothing till 4.05p.m. Then I again called him back, myself. Now he was embarrassed and asked just for 5 minutes apologetically as he forgot to call me back. Well.. I got the call from him just a while before. And he said that the regular 'loading' of Pulsars and other Bajaj bikes to Kharagpur depot is scheduled on 17th May from Pune. So if he includes one N300 along with them, then it will take at least 12 days to reach Kharagpur. (I don't know which logistic is working for them). However, I told him about my sudden-visit plan from Chennai on 17th and again, otherwise, I'll be there in WB on 26th May, as my exams are getting over by this time. Moreover, KGP showroom works on Sunday (Thursday closed). So I'll take the delivery on 26th itself as from 1st June again I'm going to Delhi for an internship programme. Even for quicker delivery I was in agreement that I will just take the delivery of the bike from KGP with TCR and will make the registration on my own responsibility. But alas, that 12 days transit time surpasses 26th May. I don't know what will happen. It seems like instead of being a customer I am in charge of handling their logistics and supply management!! Poor I'm. As I expressed my concern regarding this he only assured me that before 31st May i.e before my journey to Delhi he will definitely deliver it and he will only provide the 'exact' date confirmation tomorrow at 12.00 noon. Hoping against hope..!~!~ Regret.. if it were booked in Kolkata showroom this time. I were saved!!!!
Edited:I just read the previous post by @abhimanyu31 which substantiates the messy-bajaj-story co-incidentally!!
My sad story aided by Bajaj begins now.. I think Bajaj is messing up everything in delivering Ninja 300 to its customers. As I said in the previous post that on 15th May, i.e. today my bike is gonna hit the showroom. In between, I talked to the showroom guys in Kharagpur several times about all the aspects and in every conversation it seemed that I am the dealer who had all the info. before them and I am just sharing with them, they being the customers. Ok...
Leave this part now. Meanwhile, due to no communication from showroom I escalated the matter to Bajaj Auto higher officials and now instead of the showroom I was directly dealing with them, preferably him, the officer (ZSM=zonal sales manager) of WB. So showroom was out of the scene and the progress of talking with the ZSM deduced upto the following story.Kharagpur KTM showroom is very new showroom. But my home is almost equidistant from Kolkata and Kharagpur. I preferred Kharagpur because of the ease of journey and better part of NH-6. Previously when there was no showroom in KGP I pre-booked my N650 (which I cancelled later) in Kolkata PBK. But as only two bookings are there in KGP for N300 and I being the first one, I was supposed to receive it first before Kolkata (presumably). In April end, I got to know from him there is a problem in assembly of N300 but from 2nd week of May the problems were sorted out and they are in full-scale-production line and ready to be delivered to its customers. As the story goes, despite my semester exam going on, I booked one emergency ticket from Chennai to Kolkata, so that on 17th I can get the delivery and on 19th I can celebrate my Bday in my home. Again back here on 19th night as exam on Monday 2pm again, the very next day. Now the worst part begins..
I called him today just for the confirmation. But he just tried to appease me saying like there is a lot of pressures of Pulsars and Discovers to this showroom as it mainly focuses on marketing Bajaj vehicles..so on. But I couldn't understand why on earth Bajaj establishes new KTM showrooms while they are not getting any priority!!?? Again he asked for 1 hour from me to call me back. But alas! I did get nothing till 4.05p.m. Then I again called him back, myself. Now he was embarrassed and asked just for 5 minutes apologetically as he forgot to call me back. Well.. I got the call from him just a while before. And he said that the regular 'loading' of Pulsars and other Bajaj bikes to Kharagpur depot is scheduled on 17th May from Pune. So if he includes one N300 along with them, then it will take at least 12 days to reach Kharagpur. (I don't know which logistic is working for them). However, I told him about my sudden-visit plan from Chennai on 17th and again, otherwise, I'll be there in WB on 26th May, as my exams are getting over by this time. Moreover, KGP showroom works on Sunday (Thursday closed). So I'll take the delivery on 26th itself as from 1st June again I'm going to Delhi for an internship programme. Even for quicker delivery I was in agreement that I will just take the delivery of the bike from KGP with TCR and will make the registration on my own responsibility. But alas, that 12 days transit time surpasses 26th May. I don't know what will happen. It seems like instead of being a customer I am in charge of handling their logistics and supply management!! Poor I'm. As I expressed my concern regarding this he only assured me that before 31st May i.e before my journey to Delhi he will definitely deliver it and he will only provide the 'exact' date confirmation tomorrow at 12.00 noon. Hoping against hope..!~!~ Regret.. if it were booked in Kolkata showroom this time. I were saved!!!! Edited:I just read the previous post by @abhimanyu31 which substantiates the messy-bajaj-story co-incidentally!!
... when I pointed out that all I agreed to was to arrange for parking space for the bike, she got aggressive and insisted that I had indeed agreed to get the registration done on my own and therefore I should accept the delivery of bike and sign the papers (whatever happen to the adage that 'customer is always right'
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