took out the bike after almost two weeks.

Btw, I recently had a word with the Benelli guys and they said that the formation of rust on the chain is natural in monsoon and in Mumbai. They told to keep the chain lubed every fifteen days to prevent formation of rust. Once past monsoon, this problem would fizz out.

You should probably check this video. Was quite helpful.



in short, he uses WD-40 to clean the chain and a wax based product for lubrication. Personally, I got my chain lubed during 1st service for which the dealer charged me around ~₹. 200 (1st service is free) and told me the lubricant is good for 10000kms. Even though I don't believe this guy, I will check back again at 2000 kms on the odo and follow as this guy suggested. Makes sense!

@Ballistic You should ride more often I skipped riding for a day and it made me restless. I overcompensated the next day

Guys! I think we are over reacting a bit. I can understand the ordeal faced by experimentalhead but without identifying the root cause of the problem, let's not blame anyone. Also, I wouldn't have posted anything on Facebook forum as it serves no clear purpose except popularising the issue, which could be one off. Most of the time these pages are maintained by content editors or marketing guys. The best thing would have been to mail them instead as the brand could be sensitive about the initial perception. Also, considering that the brand is just few months old, there will always be so many teething issues and I believe we should be more patient.

With respect to RSA, I had a small personal chat with the general manager at the dealership here and he told me that the RSA vendor is the same for Harley too. So, the capacity issues can be understood. Also, he told me multiple cases where the average time it took for RSA to reach the spot for Harley bikes was 3-4 hours. So it is more of a supply vs. cost issue which still could have been rectified. But I still have my doubts about the entire RSA concept for bikes in India as the infrastructure is not the best to support such a system.

I also had a talk about spares and the general manager told me that with any brand that is entering a new country for the 1st time, the initial 4-6 months would be tricky as they can't stock all the spares. Hence, it is rationalised to include only those that the dealership believes would be the most needed. With time, each dealer would alter their stocks based on issues. The important point to note here is the speed and quality of response you get when in need and sometimes sports bike owners can be too demanding while forgetting the logistical nightmares a dealer would have to handle. Sometimes even a R15 faring can take at least 2-3 weeks to be replaced.

Now coming to people having doubts about quality, I just rode a 300 that is used for test drives and it is still perfect. Keep in mind that this bike was probably thrased by most of the reviewers and it would have red lined quite frequently. In fact, it is 30 kms short of 1st service and had an IXIL exhaust from the get go. Seeing that bike, I believe the core 'over engineering' is solid and few niggles here and there are common with any machine. So, my 2 cents to existing owners is to keep in mind that the brand is new in India and to drive conservatively till the 1st 6-9 months till the service is streamlined and to potential owners who are still on the fence is to be more practical and realistic about your purchase. Any bike would have issues if your luck is terrible that day irrespective of quality. Motorcycling is more about the joy of riding and if you believe this is the one, go for it and be prepared to get your hands dirty and impatient occasionally. This is all part and parcel of the package. For buyers waiting for delivery, stop reading issues here and rather cherish the moment you first take the bike for delivery.

I second you bro, we are overreacting a bit. Even Beamers (BMW) have a tendency to break down, but not all the machines break down. Even when I had a Honda Unicorn and Yamaha FZ, I always used to get my hands dirty for small niggles here and there. Needless to say, Benelli responded well and atleast sent the RSA vehicle. Even Honda and Volkswagen take 2-3 hours to provide with a RSA vehicle. Also higher capacity bikes do have high revving engines which requires more maintenance than a car, which is more of an utility vehicle.

Lets not be rash in jumping to a conclusion and wait for further ownership reviews to pour in. Potential owners, please enjoy the ride and the experience of getting this baby. As regards any niggling issues, if it occurs, we can help each other through this forum.

Btw, I recently had a word with the Benelli guys and they said that the formation of rust on the chain is natural in monsoon and in Mumbai. They told to keep the chain lubed every fifteen days to prevent formation of rust. Once past monsoon, this problem would fizz out.

Over reacting! Guys, you get stranded and wait for six hours for help to arrive and then your bike is in service center for a week for lack of spares, and then tell me the same thing. God forbid, you guys should not get into such situation. I would do the same if it was a lesser price and an Indian bike. But, if you let such instances pass, then every instance will be taken as one off instance and customers will be taken for granted and service will take a beating. All of us are shelling out hard earned money and seller should keep his promises which were made at time of selling.

Why did you guys not say that folks here were over reacting when praises were heaped on the product. We should not get blinded by love for this machine. I love my bike as much as anyone loves his/ her bikes. More than blaming the product, concern was how DSK-Benelli tackled the entire issue.

This thread is not just for praising. If there is something to be addressed, that should also be highlighted. I believe in calling a spade a spade.

Social media is more strong than an individual's email which can be suppressed easily. If a complaint is posted on facebook, that is not to popularize the issue. It is to sensitize the manufacturer or company towards customer. The issue was posted on facebook only when there was no response to the grievance and repair was prolonged. Effect of posting on facebook was I got a call from Benelli south India service manager and my bike would be delivered tomorrow. If I had sat on this giving them time to streamline the process....i hope you get the point (I actually came online to share the details of conversation with Benelli, so that people here get benefited in future if they face something like this. But, I guess you have to experience it yourself to realize the pain )
If DSK-Benelli really wanted to tackle it the right way, they should have addressed the issue promptly and delivered a service which would make the same person post a rave on their facebook wall. That's the way to go and win customers, and turn a negative to positive. Not by removing the post itself.

You wait for them to streamline everything by giving them 6 to 9 months time!! you kidding me. If they are entering a market with such big promises, they better come ready. We are not guinea pigs to be tested upon. Before anyone else, first lot owners trusted the brand, promises made and gave a chance.

Over reacting! Guys, you get stranded and wait for six hours for help to arrive and then your bike is in service center for a week for lack of spares, and then tell me the same thing....

Over reacting!

1 . Social media is more strong than an individual's email which can be suppressed easily. If a complaint is posted on facebook, that is not to popularize the issue. It is to sensitize the manufacturer or company towards customer. The issue was posted on facebook only when there was no response to the grievance and repair was prolonged. Effect of posting on facebook was I got a call from Benelli south India service manager and my bike would be delivered tomorrow.

2.
(I actually came online to share the details of conversation with Benelli, so that people here get benefited in future if they face something like this. But, I guess you have to experience it yourself to realize the pain )


3 .If DSK-Benelli really wanted to tackle it the right way, they should have addressed the issue promptly and delivered a service which would make the same person post a rave on their facebook wall. That's the way to go and win customers, and turn a negative to positive. Not by removing the post itself.

4 .You wait for them to streamline everything by giving them 6 to 9 months time!! you kidding me. If they are entering a market with such big promises, they better come ready. We are not guinea pigs to be tested upon. Before anyone else, first lot owners trusted the brand, promises made and gave a chance.


.

1.you did the correct thing .
2. please share it here buddy.
3. Benelli missed it here really bad .
4. You are absolutely correct they should come ready if they cant handle 6-7 cities how will they manage after expansion.

BTw do post after delivery.

Over reacting! Guys, you get stranded and wait for six hours for help to arrive and then your bike is in service center for a week for lack of spares, and then tell me the same thing. God forbid, you guys should not get into such situation. I would do the same if it was a lesser price and an Indian bike. But, if you let such instances pass, then every instance will be taken as one off instance and customers will be taken for granted and service will take a beating. All of us are shelling out hard earned money and seller should keep his promises which were made at time of selling.

Why did you guys not say that folks here were over reacting when praises were heaped on the product. We should not get blinded by love for this machine. I love my bike as much as anyone loves his/ her bikes. More than blaming the product, concern was how DSK-Benelli tackled the entire issue.

This thread is not just for praising. If there is something to be addressed, that should also be highlighted. I believe in calling a spade a spade.

Social media is more strong than an individual's email which can be suppressed easily. If a complaint is posted on facebook, that is not to popularize the issue. It is to sensitize the manufacturer or company towards customer. The issue was posted on facebook only when there was no response to the grievance and repair was prolonged. Effect of posting on facebook was I got a call from Benelli south India service manager and my bike would be delivered tomorrow. If I had sat on this giving them time to streamline the process....i hope you get the point (I actually came online to share the details of conversation with Benelli, so that people here get benefited in future if they face something like this. But, I guess you have to experience it yourself to realize the pain )
If DSK-Benelli really wanted to tackle it the right way, they should have addressed the issue promptly and delivered a service which would make the same person post a rave on their facebook wall. That's the way to go and win customers, and turn a negative to positive. Not by removing the post itself.

You wait for them to streamline everything by giving them 6 to 9 months time!! you kidding me. If they are entering a market with such big promises, they better come ready. We are not guinea pigs to be tested upon. Before anyone else, first lot owners trusted the brand, promises made and gave a chance.

Ownership thread is for highlighting good things and issues too and also to discuss possible resolution

PS: What do you mean "Atleast sent the RSA"You are talking as if it was a favor. You have been charged for it during your final payment. That was one of the benefits promised. "Responded well"!! I could not get through to them at all. The service center manager helped us there.

I completely agree with you. This is not a cheap little toy. Its bloody expensive. And one doesnt expect to be stranded on the road for 8 hours after being promised and charged RSA for a 6L bike. This might be a one off case but still deleting the complaints so others dont get to know about it is shady to say the least. And as far as the thing about spares go. Spares should be available atleast in a cities like bangalore mumbai and delhi which are the major hubs of sale. Everything is just pointing towards poor strategy and after sales services yet again on behalf of DSK.
I for once sincerely hope they dont ruin Benellis image just like they ruined Hyosung in India. There are many positive feedbacks regarding 650 outside india but cause of DSK they now have immense negative reputation here. Wasnt the fault of Koreans. Bike is perfect rather its the Indians who managed to ruin it. Both would have been better off selling the bikes themselves without relying on DSK..
This attitude of indian dealers really pisses me off. Till the date you havent paid them full amount you are treated like a demi god but as soon as the payments made and you recieve the bike you are left on your own..
@experimentalhead. Please share your convo with the Benelli guys.

Bro, its TNT 300 and costs INR 3.5 lakhs not INR 6 Lakhs. Also I guess the Benelli is the first one to offer RSA for a 300 cc category in the market. I am not sure if the Kwacker 300 or the Z250 gets a RSA. Some hiccups are bound to percolate as they are not even established in the market properly. That said, Benelli should iron out any hiccups in the coming days so that such instances are not repeated.

Bro, its TNT 300 and costs INR 3.5 lakhs not INR 6 Lakhs. Also I guess the Benelli is the first one to offer RSA for a 300 cc category in the market. I am not sure if the Kwacker 300 or the Z250 gets a RSA. Some hiccups are bound to percolate as they are not even established in the market properly. That said, Benelli should iron out any hiccups in the coming days so that such instances are not repeated.

Guys, the rains have subsided temporarily, anyone in Mumbai interested for a breakfast ride tomorrow, it will be great to meet other Benelli owners and also other SBK owners in the city. Do pm me if anyone interested.

Hi is there any what's app group for Mumbai owners

Nopes, not as of now. When are you expecting yours?? Perhaps we can initiate the same.